Question # 1
| Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV’s attribute to be changes to gold if account’s SLA field value is ‘Gold’. What solution does consultant recommend to achieve the requirement? | | A. Advance Rules | | B. Attribute Rules | | C. Context Rules | | D. Compatibility Rules |
C. Context Rules
Explanation:
To change the business TV's attribute to 'Gold' based on the account's SLA field value, using Context Rules is the most suitable approach. Context Rules allow for dynamic adjustments of product attributes based on specific criteria, such as account fields, ensuring that the product configuration automatically reflects the customer's SLA level.References:Salesforce CPQ documentation on advanced product configuration and Context Rules.
Question # 2
| Universal containers (UC) is a communication service provider using commination cloud.
UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible. | | A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertize | | B. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance. | | C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse | | D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse. | | E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team’s Flow expertise. |
A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertize
C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
Explanation: For creating a guided ordering process for both Sales agents and B2C consumers, using OmniScript is the most effective approach. OmniScript allows for the building of dynamic, interactive scripts that can guide users through complex processes, such as order entry. For B2C consumers, calling OmniScript via Community Builder on a Salesforce community maximizes the reuse of the developed scripts and ensures a consistent user experience across agent and consumer interfaces, while also adhering to Salesforce's best practices for community engagement and process automation.
References:Salesforce Communications Cloud OmniScript documentation and Salesforce Community Cloud best practices.
Question # 3
| UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time? | | A. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product | | B. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS | | C. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS | | D. Create an orchestration plan and define a scenario for each top product offer |
A. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
B. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
Explanation:
To model reusable orchestration for sending notification emails across various top offers, creating a product class assigned to all top-level offers (A) and using product class to decompose each top offer to a specific CFS for notification emails (B) ensure a scalable and maintainable solution. This approach minimizes go-live time and reduces maintenance needs over time.References:Salesforce Industries documentation on product classes, decomposition, and orchestration plans.
Question # 4
| Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy? | | A. What data and from which system will be migrated
| | B. Who will be the main point of contact for migration | | C. What tools and databases will be used to perform the migration | | D. What will be the overall cost for migration? | | E. What is the quality, structure and frequency of the data migration? |
A. What data and from which system will be migrated
C. What tools and databases will be used to perform the migration
E. What is the quality, structure and frequency of the data migration?
Explanation:
When planning a migration strategy, especially in a complex system landscape, it's crucial to understand the data sources (A), the tools and databases for migration (C), and the quality, structure, and frequency of data migration (E). These factors directly impact the technical approach to migration, ensuring that the strategy is realistic, efficient, and aligned with business goals.References:Best practices for system migration in Salesforce, focusing on data integrity, migration tools, and data quality assessment.
Question # 5
| United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer. | | A. Change of Plan | | B. Apply Promotion | | C. Modify Order | | D. Disconnect and New order |
A. Change of Plan
Explanation:
For United Telecom's need to upgrade existing assets to high-speed offerings, the "Change of Plan" MACD process is the most fitting. This out-of-the-box functionality allows for the modification of an existing customer's service to a new plan, such as upgrading to a higher-speed internet service, in a seamless and efficient manner, without the need for a complete disconnect and new order.
References:Salesforce documentation on MACD (Move, Add, Change, Disconnect) processes within the Communications Cloud.
Question # 6
| United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog. | | A. Bundle the similar product together to reduce the volume | | B. Make use of object types and attributes to better handle scalability using EPC functionality. | | C. Rationalize the product catalog by identifying duplicates and legacy products that can be removed | | D. Mark the orderable flag on the legacy system to false so that they cannot be used. |
B. Make use of object types and attributes to better handle scalability using EPC functionality.
C. Rationalize the product catalog by identifying duplicates and legacy products that can be removed
Explanation: To reduce the product catalog size and build a stable product catalog,
consultants should utilize Object Types and Attributes (B) to enhance scalability and manageability using EPC functionality, and rationalize the product catalog (C) by identifying and removing duplicates and outdated products. This approach ensures a more organized and efficient product catalog that aligns with current business needs.
References: Salesforce Communication Cloud EPC documentation and best practices for product catalog management.
Question # 7
| Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful? | | A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations | | B. Only Migrate the assets needed when customers are trying to place MACD orders. | | C. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders. | | D. Only Commercial assets need to be present in salesforce to successfully process the MACD orders. |
A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
Explanation:
For a successful migration of asset records and MACD (Move, Add, Change, Delete) processing, it is essential to consider the volume of assets and the operational continuity. Logical partitioning of large asset volumes with staged migration ensures system performance and data integrity. On-demand migration allows for seamless operations by migrating assets as needed, minimizing system overload and ensuring that the most relevant data is available when required. This approach balances system performance with migration needs.
References:Salesforce Communications Cloud migration strategies and asset management documentation.
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