Question # 1
| A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market? | | A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration | | B. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last | | C. UX experience is the most important. Fully design and validate the UX before designing the integration step | | D. Exact data in integration is an input to the ux design. Detailed Design of the integration… can start |
A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
Explanation:
For optimal development and time to market, planning three user stories to run in parallel (A) covering UX design, Device Reservation API, and inventory system integration ensures that all essential components of the quote-to-order journey are developed concurrently. This approach facilitates a smoother omnichannel experience by integrating device reservation and inventory management seamlessly with the user interface design.References:Best practices for agile project management and omnichannel strategy development.
Question # 2
| ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt? | | A. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines. | | B. Do not migrate legacy assets and leverage external objects within salesforce to access them | | C. Coordinate migration readiness across regions and execute migration all at once to ensure consistency | | D. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts. |
A. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
Explanation: Given ABC Telecom's large asset base and regional operational differences,
migrating assets in chunks by geographical region and account type allows for a more manageable and tailored approach. Prioritizing migration based on regional readiness timelines ensures that each region's specific needs and timelines are accommodated, facilitating a smoother transition to Customer 360 capabilities.
References: Salesforce best practices for large-scale data migrations and regional implementation strategies.
Question # 3
| United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete.Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud? | | A. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs | | B. Synchronize real time customer data between the two CRMs at the end of business day using batch updates. | | C. Introduce customer data management system as a part of digital transformation to keep customer data up to date | | D. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM |
A. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
Explanation: To keep customer data synchronized between the legacy CRM and Salesforce Communications Cloud during a phased digital transformation, real-time data synchronization when updates occur in either system (A) is the most effective strategy. This ensures that customer data remains consistent and up-to-date across both platforms, facilitating seamless operations and data integrity throughout the transformation process.
References:Best practices for CRM data synchronization and Salesforce integration patterns.
Question # 4
| An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item? | | A. Downstream Order Item Scope | | B. Top Order Item Scope | | C. Order Item Scope | | D. Account Scope |
A. Downstream Order Item Scope
Explanation: In the scenario where an ABC telecom customer orders additional services
that can be supported by existing equipment (like a router supporting multiple internet bundles), the "Downstream Order Item Scope" is the most appropriate. This scope ensures that the decomposition process generates Fulfillment Request Lines (FRLs) considering the existing inventory item, avoiding unnecessary provisioning of new equipment and leveraging existing assets efficiently.
References: Salesforce Communications Cloud documentation on product modeling and order management processes.
Question # 5
| A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario? | | A. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well | | B. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations. | | C. Product Model use hierarchical modeling which is natively supports EPC | | D. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed. | | E. This type of modeling is not supported in EPC and modular should follow a flat modelling technique. |
B. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
C. Product Model use hierarchical modeling which is natively supports EPC
D. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
Explanation:
In scenarios with high cardinalities, such as allowing up to 700 devices for a voice offer, it's important to note that modeling children with large cardinalities can lead to processing inefficiencies for MACD operations (B), and that decomposition might fail when processing the maximum number of products (D). While EPC supports hierarchical modeling, large cardinalities require careful consideration to ensure system performance.References:Salesforce EPC documentation and best practices for product modeling.
Question # 6
| ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this? | | A. Enterprise Sales Management | | B. Assets based ordering | | C. Mobile subscription Management | | D. Digital commerce |
D. Digital commerce
Explanation: To offer a self-service portal for B2C customers to browse and order from the product catalog, Salesforce Industries' Digital Commerce solution is the most suitable (D). This solution is designed to enable customer-facing digital experiences, allowing customers to explore products, configure offerings, and place orders directly through an online portal.
References: Salesforce Industries Digital Commerce documentation and best practices for self-service portals.
Question # 7
| ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform? | | A. Use industry order management to inform the assurance platform as a part of the orchestration plan | | B. Use an on-demand data pull from communication cloud using REST API from servicer assurance | | C. Use a Bulk API connector via middleware | | D. Use platform events and GetAsset API |
A. Use industry order management to inform the assurance platform as a part of the orchestration plan
Explanation: To synchronize assets with the assurance platform in real-time, utilizing Industries Order Management as part of the orchestration plan (A) is the most integrated approach. This enables the automatic notification of the assurance platform upon any sales or MACD order placement, ensuring timely asset synchronization without the need for manual intervention or periodic data pulls.
References:Salesforce Industries Order Management documentation on orchestration and real-time integration best practices.
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