Question # 1
| Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel’s Communication Cloud. | | A. Use Cart Based APIs | | B. Use Digital Commerce APIs | | C. Use CPQAppHandler Methods | | D. Use EPC APIs |
B. Use Digital Commerce APIs
Explanation: For Airtalk to quickly integrate its portal application with Mobitel's Communication Cloud for upselling purposes without migrating products, using Digital Commerce APIs is the most effective strategy. These APIs are designed for integrating external commerce platforms with Salesforce's CPQ and order management system, allowing Airtalk to access and sell Mobitel products through its consumer portal efficiently.
References:Salesforce Communications Cloud Digital Commerce API documentation and integration guides.
Question # 2
| What are the 3 keys inputs used by order management to determine the output of MACD order. | | A. Order and order item details | | B. Quote and quote line items records | | C. Fulfillment request and fulfillment request line records | | D. Assets and inventory item records | | E. Commercial and technical product configurations |
A. Order and order item details
C. Fulfillment request and fulfillment request line records
D. Assets and inventory item records
Explanation: Order Management determines the output of MACD (Move, Add, Change,
Disconnect) orders based on Order and order item details (A), Fulfillment request and fulfillment request line records (C), and Assets and inventory item records (D). These inputs provide the necessary context for processing MACD orders, ensuring accurate fulfillment and asset management.
References: Salesforce Communication Cloud Order Management documentation on MACD order processing.
Question # 3
| ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey. | | A. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration | | B. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management. | | C. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management | | D. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure |
B. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
Explanation: Utilizing the multisite CPQ cart capability to capture multiple quotes and leveraging Out of the Box (OOTB) support for Order Management (B) accelerates the sales cycle by allowing sales representatives to efficiently manage quotes for different service locations in a consolidated manner, improving lead-to-cash journey times.
References: Salesforce CPQ documentation on multisite capabilities and order management integration.
Question # 4
| ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements. | | A. Discounts. | | B. Adjustment using Context rules | | C. Promotions | | D. Customizations using CPQ Hooks |
A. Discounts.
B. Adjustment using Context rules
Explanation: To offer pricing adjustments across the catalog and enable agents to provide
runtime adjustments with an approval process, utilizing Discounts (A) and leveraging Adjustment using Context Rules (B) are recommended. These features allow for the flexible application of price adjustments based on predefined criteria and real-time decisions, with the capability to enforce approval workflows for certain adjustment levels.
References:Salesforce CPQ documentation on discounts, context rules, and approval processes.
Question # 5
UC rolling out new offer, which must be fulfilled using industries order management.
Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service
What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations? | | A. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action | | B. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate | | C. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions. | | D. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products |
C. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
Explanation: Creating one orchestration plan with mutually exclusive conditions for
activation and deactivation orchestration items (C) minimizes unnecessary configurations.
This streamlined approach allows for efficient management of service activations and
deactivations within a single orchestration framework.
References: Salesforce Industries Order Management documentation on orchestration plan design.
Question # 6
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
•Product must be grouped during decomposition in order to send products to the billing system based on location
•After grouping the ordered items based on location, send the respective codes to same billing system for each location
Which three steps should a consultant take when designing a solution for these requirement? | | A. Split the order into multiple order and group order items based on the service location | | B. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them | | C. Use the CPQ multisite feature and group the service locations and create orders for each group | | D. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items |
A. Split the order into multiple order and group order items based on the service location
B. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
D. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
Explanation:
For UC's requirement to group products during decomposition based on location and send codes to the billing system, splitting the order into multiple orders based on service location (A), creating a unique decomposition for each service with its own fulfillment request and callout task (B), and creating an orchestration scenario for each grouped order item after splitting the order (D) are recommended steps. This approach ensures that products are grouped and processed according to location, allowing for efficient and accurate billing system integration.
References: Salesforce Communications Cloud documentation on order management, decomposition, and orchestration.
Question # 7
| A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case? | | A. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly. | | B. Use Apex to be able to send the customized payload and interpret the response | | C. Attach an Omniscript ta task and handle the integration manually | | D. Recommend that this step to be handled manually by having the user navigation to the fulfillment system’s native UI …….logic |
B. Use Apex to be able to send the customized payload and interpret the response
Explanation: For complex integrations with nonstandard error responses, using Apex to
customize the payload and interpret the response (B) offers the flexibility to handle unique
integration requirements and error handling, ensuring seamless communication between
Salesforce and the fulfillment system.
References:Salesforce Apex development documentation and integration best practices.
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