Question # 1
| A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app.
What two permission sets are required to set up the administrator users for analytics? | | A. CRMA for Public Sector Admin | | B. CRM Analytics Admin | | C. CRM Analytics LPI Admin | | D. CRM Analytics Plus Admin |
A. CRMA for Public Sector Admin
B. CRM Analytics Admin
Explanation:
To set up administrator users for managing the Analytics for Licenses, Permits, and Inspections app, the required permission sets include CRMA for Public Sector Admin and CRM Analytics Admin. The CRMA for Public Sector Admin permission set is tailored to administrators managing Public Sector Solutions, providing necessary access and permissions for public sector-specific analytics configurations. The CRM Analytics Admin permission set grants comprehensive administrative capabilities within CRM Analytics, enabling users to create, manage, and deploy analytics applications and dashboards. Together, these permission sets equip administrators with the full range of tools needed to effectively oversee analytics in the context of Licenses, Permits, and Inspections.
Question # 2
| A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income
(AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool.
To accomplish this, the BRE designer should include how many decision matrices? | | A. Only to contain the prioritization pools. | | B. One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate. | | C. One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate. | | D. Only one to contain the prioritization pools with the Federal Income Limits. |
C. One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
Explanation:
In the context of a government agency using the Business Rules Engine (BRE) to calculate and determine Households Area Median Income (AMI) prioritization using a matrix,the BRE designer should usetwo decision matrices (Option C).One matrix is necessary to calculate the AMI and to evaluate it against the federal income limits, which involves determining the percentage of AMI relative to these limits. The second matrix is then used to categorize these percentages into different prioritization pools. This allows for a clear separation of logic in handling the data: one matrix for the determination of AMI percentages and another for the allocation into prioritization pools based on these percentages.
Option A and D, which suggest using only one matrix, would not provide the necessary separation of calculations and evaluations for clarity and maintenance. Option B suggests using three matrices, which overcomplicates the process without clear necessity for three separate matrices when two are sufficient for the tasks at hand.
Question # 3
A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?
| A. Workshops, Schedule and Cost
| B. Scope, Tools and Cost
| C. Scope, Resources and Cost
| D. Scope, Schedule and Cost
|
D. Scope, Schedule and Cost
Explanation:
Scope, schedule and cost are the three main constraints that government agencies often have in project implementation. Scope defines the goals, deliverables, and requirements of the project. Schedule defines the timeline, milestones, and dependencies of the project. Cost defines the budget, resources, and risks of the project. These three constraints are also known as the project management triangle or the triple constraint. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm &type=5&language=en_US
Question # 4
| A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.
Which Business Rules Engine tool is used here? | | A. Workflow Field Updates | | B. Data matrices | | C. Process Builder | | D. Decision Matrices |
D. Decision Matrices
Explanation:
Decision Matrices are Business Rules Engine tools that are used to automatically map and set the fees for each application. A Decision Matrix can evaluate answers based on rules and conditions and provide a decision outcome and explanation. For example, a Decision Matrix can determine the fee amount based on the type of license, the city & county location, the volume of current business, and the size of the building.Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_matrix.htm &type=5&language=en_US
Question # 5
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?
| A. Salesforce Flow
| B. Product Schedule
| C. Person Accounts
| D. Custom Object for Applications
|
C. Person Accounts
Explanation:
Person Accounts are a Salesforce feature that must be enabled to support the use case of using the Individual Application object in Grants Management for Public Sector Solutions. Person Accounts are a type of account that can store information about individual people, such as scholars, who are not associated with a business account. The Individual Application object is a child object of the Account object and it can be used to track grant applications from individual applicants.Reference:https://help.salesforce.com/s/articleViewid=psc_admin_setup_individual_applications.htm &type=5&language=en_US
Question # 6
| A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requireschecking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object).
What feature of Public Sector Solutions can be leveraged to meet this requirement? | | A. DataRaptor | | B. Integration Procedure | | C. FlexCard | | D. OmniScript |
D. OmniScript
Explanation:
OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the public sector agency to create guided digital forms that can integrate with external systems and custom objects. OmniScript can be used to check permit fees from an external system and apply discounts based on site/address data from a custom object.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-digital-forms-with-omniscript
Question # 7
A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide DocuSign integration without custom coding. Which of the three functionalities is readily available with this functionality?
| A. Send a contract document for review and signatures.
| B. Track the signed contract document and update the contract record status.
| C. Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.
| D. Ability/Request to update the contents of the documents before signing by the reviewer
| E. Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.
|
A. Send a contract document for review and signatures.
B. Track the signed contract document and update the contract record status.
E. Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.
Explanation:
Sending a contract document for review and signatures, tracking the signed contract document and updating the contract record status, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it are three functionalities that are readily available with DocuSign integration. DocuSign is an eSignature solution that can be integrated with Public Sector Solutions without custom coding. It can help public sector agencies to send, sign, and manage contracts and agreements electronically. DocuSign integration can provide features such as sending a contract document for review and signatures to multiple recipients, tracking the signed contract document and updating the contract record status in Salesforce, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it using DocuSign PowerForms.
Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_docusign.hm &type=5&language=en_US
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The Salesforce Public-Sector-Solutions Exam, also known as
the Salesforce Public Sector Solutions Accredited Professional Exam, is
designed for individuals seeking to validate their knowledge and skills in
deploying and managing Salesforce solutions tailored to public sector
organizations. This certification ensures that professionals are adept at
leveraging Salesforces robust capabilities to meet unique needs of government
agencies and other public entities.
Exam Content and Structure
The Salesforce Public-Sector-Solutions
Exam comprises 50 questions that assess a candidates proficiency in various
areas critical to public sector implementations. The exam covers a broad spectrum
of topics, including:
- Application Management:
Understanding how to configure and manage Salesforce applications to support
public sector operations effectively.
- Automated Processes:
Knowledge of automating workflows and processes to streamline operations and
improve efficiency.
- Dynamic Assessments: Skills
in creating and managing assessments that adapt to the needs of public sector
clients.
- Constituent Engagement:
Using Salesforce tools and strategies for enhancing engagement with citizens
and other stakeholders.
The exam is updated regularly to reflect the latest
developments in Salesforce
offerings and public sector requirements, ensuring that certified professionals
are equipped with up-to-date knowledge.
Preparation Materials
Various resources are available to help candidates prepare
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Participating in online forums and study groups can provide additional insights
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Conclusion The
Salesforce Public-Sector-Solutions Exam is a valuable certification for
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FAQs of Public-Sector-Solutions Exam
What is the Salesforce Public-Sector-Solutions
exam?
The exam assesses knowledge and skills of Salesforce solutions tailored to public sector organizations. It covers various functionalities specific to governmental and public entities.
How can I register for the Salesforce
Public-Sector-Solutions exam?
You can register for the exam directly through
the official Salesforce certification portal.
What are the prerequisites for taking the
Salesforce Public-Sector-Solutions exam?
There are no formal prerequisites, but
candidates should have a good understanding of Salesforce and experience
working in or with public sector organizations.
What types of questions are on the Salesforce Public-Sector-Solutions exam?
The exam features a mix of multiple-choice and
multiple-select questions designed to test practical and theoretical knowledge.
What types of jobs can I get with a Salesforce
Public-Sector-Solutions certification?
This certification can qualify you for roles like Salesforce Administrator, Consultant, or Developer within public sector organizations.
What is the average salary for someone with a
Salesforce Public-Sector-Solutions certification?
While salaries vary based on location and role,
professionals with this certification earn between $70,000 and $100,000
annually.
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