Question # 1
| The service agents at Universal Containers reported that it takes too long to find
information related to contacts and accounts, such as Cases, Assets, Warranties, and
Claims.
What should the consultant recommend to make the support process easier? | | A. Create a custom Case Lightning record page. | | B. Enable the Service Console app. | | C. Enable the Service Console for Manufacturing app. |
C. Enable the Service Console for Manufacturing app.
Explanation:
The Service Console for Manufacturing app is a prebuilt app that provides a
unified console for customer service representatives (CSRs) to view and manage
information related to contacts and accounts, such as Cases, Assets, Warranties,
and Claims1.
The app also provides features such as a timeline of interactions, contextual alerts,
relevant actions, and knowledge articles to help CSRs resolve customer issues
and provide proactive service1.
The app is designed specifically for the manufacturing industry and integrates with
other Manufacturing Cloud features such as Sales Agreements and Account
Forecasting2.
The other options are incorrect because they do not provide the same level of
functionality and integration as the Service Console for Manufacturing app. Option
A would only customize the layout of the Case object, but not the other related
objects. Option B would enable the generic Service Console app, which does not
have the manufacturing-specific components and data sources.
Question # 2
| Universal Containers (UC) has implemented Sales Cloud and Service Cloud in seven countries in EMEA for about 100 users. UC has successfully tested and signed off on additional Sales Agreements functionality. In order to have control over the rollout and monitor the adoption, UC wants to roll out in a phased manner, country by country. UC follows a single-org strategy.
How should a consultant enable this rollout scenario? | | A. Deploy the new functionality and assign the permission set to the designated users. | | B. Deploy the new functionality and make the Sales Agreements tab visible for the designated users. | | C. Deploy the new functionality and assign the Manufacturing licenses to all of the users. |
A. Deploy the new functionality and assign the permission set to the designated users.
Explanation:
n: To enable a phased rollout of the Sales Agreements functionality, a consultant should deploy the new functionality and assign the permission set to the designated users. The permission set grants access to the Sales Agreements object and related actions, such as creating, editing, approving, and activating sales agreements. By assigning the permission set to the designated users, the consultant can control who can use the new functionality and monitor the adoption. The consultant does not need to make the Sales Agreements tab visible for the designated users, as the tab is automatically visible once the permission set is assigned. The consultant also does not need to assign the Manufacturing licenses to all of the users, as the licenses are only required for users who need access to the Manufacturing Cloud features, such as account forecasting and data processing engine. References: Get Started with Manufacturing Cloud for Sales, Assign the Manufacturing Permission Sets to Users
Question # 3
| Which two statements are accurate when embedding the Manufacturing agreement
Performance and Manufacturing Product Performance dashboards in lightning page? | | A. Must set Component height to 120 | | B. No filter required | | C. Can embed in sales agreement page layout only | | D. Can embed in any manufacturing cloud page layout |
A. Must set Component height to 120
D. Can embed in any manufacturing cloud page layout
Explanation: When embedding the Manufacturing Agreement Performance and
Manufacturing Product Performance dashboards in a lightning page, it is recommended to
set the dashboard's height to 120 pixels to ensure optimal display. Additionally, these
dashboards can be embedded on any manufacturing cloud page layout without the need
for setting up filters, offering flexibility in dashboard placement and enhancing user
accessibility to critical performance data across various manufacturing cloud components.
Question # 4
| The warranty claim adjudicators on the global warranty team at Universal Containers
noticed that the Claims page in the Warranty Lifecycle Management app is not showing
when the warranty for the asset ends.
What should the consultant recommend the warranty team do as part of claims
processing? | | A. Register the asset by creating the Asset record and Asset Warranty Terms record for
the asset. | | B. Register the asset by creating the Asset record and Warranty Term Coverages record
for the asset. | | C. Register the asset by creating the Asset record and Product Warranty Terms record for
the asset |
A. Register the asset by creating the Asset record and Asset Warranty Terms record for
the asset.
Explanation: To address the issue of the Claims page not showing when the warranty for
the asset ends, the consultant should recommend registering the asset by creating the
Asset record and the Asset Warranty Terms record. This ensures that all relevant warranty
information, including the end date, is captured and displayed as part of the claims
processing workflow, thus providing warranty claim adjudicators with the complete data needed for effective claims management.
Question # 5
| Which two statements are true, if an org hits the account product period forecast record limit | | A. New Products cannot be added to account forecasts | | B. New products are not added when recalculating a single account forecast or recalculating all account forecasts | | C. New products added to account forecasts will not be included in recalculations | | D. The add products option will no longer appear on the agreement terms tab |
A. New Products cannot be added to account forecasts
D. The add products option will no longer appear on the agreement terms tab
Explanation:
If an org hits the account product period forecast record limit, it means that the org has reached the maximum number of records allowed for the Account Product Period Forecast object, which is 9 million1. This limit affects the functionality of account forecasting in the following ways:
New products are not added when recalculating a single account forecast or recalculating all account forecasts. This means that if a new product is added to a sales agreement or a contract after the limit is reached, it will not be reflected in the account forecast, even if the forecast is recalculated manually or automatically. The only way to add new products to the account forecast is to delete some existing records from the Account Product Period Forecast object to free up some space2.
The add products option will no longer appear on the agreement terms tab. This means that users will not be able to add new products to an existing sales agreement or a contract from the agreement terms tab. The only way to add new products to an agreement is to create a new agreement with the new products, or to edit the agreement in the related list of the account forecast2.
References: View the Defined Limits, Percentage of Limit Used, and Usage Details for Account Forecasts, Define Account Forecast Settings Unit | Salesforce Trailhead
Question # 6
| What is a key first step for Manufacturing Cloud implementation? | | A. Configure forecast regeneration settings. | | B. Enable Manufacturing Cloud features in Setup.
| | C. Enable Manufacturing Cloud permissions for users. |
B. Enable Manufacturing Cloud features in Setup.
Explanation:
The first step for Manufacturing Cloud implementation is to enable Manufacturing Cloud features in Setup. This step allows you to access the Manufacturing Cloud objects, fields, tabs, and components in your org. You can enable Manufacturing Cloud features for Sales, Service, or both, depending on your business needs. To enable Manufacturing Cloud features, you need to have the Customize Application permission and the Manufacturing Cloud license assigned to you1. References: Enable Manufacturing Cloud Features
Question # 7
| An administrator has performed the data migration of sales agreements The client would like to ensure that data wasn't lost in the process. How should theadministrator test the data consistency across the legacy system and Salesforce? | | A. Create custom reports to aggregate the sales agreements' values and compare with the legacy system. | | B. Use Data Loader to generate a .csv file and manually compare it toimport files. | | C. Verify the migration file and compare randomly selected lines with the legacy system. |
C. Verify the migration file and compare randomly selected lines with the legacy system.
Explanation:
To ensure data consistency following the migration of sales agreements, the administrator should verify the migration file and compare randomlyselected lines with the legacy system. This method allows for a focused and manageable approach to validating the accuracy of the migrated data, ensuring that no data was lost or incorrectly migrated during the process. It's a practical approach that balances thoroughness with efficiency, particularly when dealing with large datasets.
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The Salesforce Manufacturing-Cloud-Professional Exam is
designed for professionals seeking to demonstrate their expertise in the
Salesforce Manufacturing Cloud. This certification validates the skills
required to implement and manage Manufacturing Cloud solutions, ensuring
seamless integration and operational efficiency within manufacturing
organizations. As the demand for cloud solutions in manufacturing grows,
earning this certification can significantly enhance your career prospects and
demonstrate your ability to leverage Salesforce to drive business success.
Exam Key Topics
The Salesforce Manufacturing-Cloud-Professional
Exam covers a wide range of topics crucial for effective implementation and
management of Manufacturing Cloud solutions. Key topics include:
- Salesforce
Manufacturing Cloud Basics: Understanding the core components and
functionalities.
- Product
Data Model: Managing product data and configurations within the cloud.
- Sales
Agreements and Forecasting: Implementing and managing sales agreements
and accurate forecasting models.
- Account-Based
Forecasting: Leveraging account-specific data for precise forecasting
and planning.
- Integration
and Data Management: Ensuring seamless integration with other
Salesforce products and managing data efficiently.
Technical Information About the Exam
The Salesforce Manufacturing-Cloud-Professional Exam is
structured to test both theoretical knowledge and practical skills. Here are
some technical details:
- Format:
Multiple-choice and multiple-select questions.
- Number
of Questions: Approximately 60.
- Duration:
105 minutes.
- Passing
Score: 65%.
- Prerequisites:
No mandatory prerequisites, but hands-on experience with Salesforce
Manufacturing Cloud is recommended.
- Cost:
The registration fee for the exam is $200, with a retake fee of $100 if
needed.
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FAQs of Manufacturing-Cloud-Professional Exam
What
is the Salesforce Manufacturing Cloud Professional Exam?
The
Salesforce Manufacturing Cloud Professional Exam is a certification exam
designed to test an individual's knowledge and skills in implementing and
managing Salesforce
Manufacturing Cloud solutions. This includes understanding core
functionalities like sales agreements, account-based forecasting, and
manufacturing data models.
What
are the prerequisites for taking the Salesforce Manufacturing Cloud
Professional Exam?
There
are no formal prerequisites for taking the exam, but it is recommended that candidates
have experience with the Salesforce platform and a good understanding of
manufacturing industry processes.
How
much does the Salesforce Manufacturing Cloud Professional Exam cost?
The
exam fee is $200, and a retake costs $100. Prices may vary based on location
and currency exchange rates, so it's best to check the latest pricing on the Salesforce
Certification website.
How
long is the Salesforce Manufacturing Cloud Professional Exam?
The
exam duration is 105 minutes, during which candidates must answer 60
multiple-choice/multiple-select questions.
What
topics are covered in the Salesforce Manufacturing Cloud Professional Exam?
The
exam covers a range of topics including, but not limited to, data modeling,
sales agreements, account-based forecasting, Salesforce Manufacturing Cloud
setup and configuration, and integration with other Salesforce solutions.
What
kind of job roles can I expect after earning the Salesforce Manufacturing Cloud
Professional certification?
With
this certification, you can pursue roles such as Salesforce Consultant,
Salesforce Administrator, Business Analyst, Project Manager, and Solution
Architect in manufacturing companies or consulting firms.
What
is the average salary for a Salesforce Manufacturing Cloud Professional?
The
salary for a Salesforce Manufacturing Cloud Professional can vary based on
experience, location, and role, but on average, professionals can expect to
earn between $80,000 and $120,000 per year.
How
does the Salesforce Manufacturing Cloud Professional certification benefit my
career?
This
certification validates your expertise in Salesforce Manufacturing Cloud,
making you a valuable asset to employers. It can lead to higher salary
prospects, career advancement opportunities, and the ability to work on more
complex and rewarding projects.
Is
there a demand for Salesforce Manufacturing Cloud professionals in the job
market?
Yes,
there is a growing demand for professionals with Salesforce Manufacturing Cloud
skills as more manufacturing companies adopt Salesforce solutions to streamline
their operations and improve customer relations.
What
future opportunities can I expect with the Salesforce Manufacturing Cloud
Professional certification?
The
certification can open doors to advanced career opportunities, including senior
consulting roles, managerial positions, and opportunities to work on
cutting-edge manufacturing technology projects. It also provides a foundation
for further Salesforce certifications.
What
is a Sales Agreement in Salesforce Manufacturing Cloud?
A
Sales Agreement in Salesforce Manufacturing Cloud is a tool that allows
manufacturers to capture and manage long-term agreements with customers,
including quantities, prices, and delivery schedules, to ensure better planning
and forecasting.
How
does Account-Based Forecasting work in Salesforce Manufacturing Cloud?
Account-Based
Forecasting enables manufacturers to create forecasts based on specific
accounts or account segments. This helps in predicting future sales and
managing supply chain and production processes more effectively.
What
are the key data models used in Salesforce Manufacturing Cloud?
Key
data models in Salesforce Manufacturing Cloud include Sales Agreements, Account
Forecasting, Product and Price Books, and Inventory Management. Understanding
these models is crucial for effective implementation and management of the
solution.
How
can Salesforce Manufacturing Cloud be integrated with other Salesforce
solutions?
Salesforce
Manufacturing Cloud can be integrated with other Salesforce solutions such as
Sales Cloud, Service Cloud, and Tableau for a comprehensive view of the
customer lifecycle, improved analytics, and enhanced customer service.
What
are the main steps involved in setting up Salesforce Manufacturing Cloud?
Setting
up Salesforce Manufacturing Cloud involves configuring sales agreements,
setting up account-based forecasting, integrating with existing Salesforce
solutions, customizing the data model to fit business requirements, and
training users on the platform.
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