Question # 1
| Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.
What should CK consider before taking action as it inactivates and brings on new sites? | | A. Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit. | | B. Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not. | | C. Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit. | | D. Each org can have up to 100 Experience Cloud sites as long as they are active. |
C. Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.
Explanation:
This license type allows users to access accounts, contacts, leads, opportunities, orders, price books, products, and custom objects in a partner community. Channel Account users can also register deals and collaborate with UMS on sales opportunities. Channel Account users cannot access reports and dashboards, cases, or Knowledge articles.
Question # 2
| Dreamscape flowers is looking to launch a public site for its current customers and prospects.
Which three actions are performed automatically when a site is created Expense Cloud?
Choose 3 answers | | A. Creation of a guest role | | B. Creation of moderation criteria that are applied only to guest users | | C. Creation of a guest profile | | D. Creation of sharing mechanisms that are available only to guest users | | E. Creation of a guest user record |
A. Creation of a guest role
C. Creation of a guest profile
E. Creation of a guest user record
Explanation:
Three actions that are performed automatically when a site is created in Experience Cloud are A, C, and E. A guest role is a role that defines the access level and permissions of guest users on your site. A guest profile is a profile that determines what guest users can see and do on your site. A guest user record is a user record that represents the guest user on your site. These actions are performed automatically when you create a site in Experience Cloud, so you don’t have to manually create them.
Question # 3
| DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk.
Which license type meets this requirement? | | A. Customer Community Plus | | B. Customer Community | | C. Partner Community | | D. Channel Account |
C. Partner Community
Explanation:
This license type allows the realtors to access Knowledge articles, reports and dashboards, and Leads in the digital experience. Partner Community users can also access standard and custom objects, such asaccounts, contacts, cases, and opportunities. Partner Community users can also register deals and collaborate with UMS on sales opportunities.
Question # 4
| Northern Trail Outfitters (NTO) offers a new product that is different in North America. EMEA, and Asia Pacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region. NTO further wants to control the users who see a specific page of this product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers | | A. None | | B. Visible | | C. Personal | | D. Default | | E. Audience |
A. None
D. Default
E. Audience
Explanation:
Three visibility options available in Experience Cloud are None, Default, and Audience. Visibility options allow you to control who can see a page or a component on your Experience Cloud site. None is an option that allows you to hide a page or a component from all users. Default is an option that allows you to display a page or a component to all users who have access to the site. Audience is an option that allows you to display a page or a component only to users who belong to a specific audience. An audience is a group of users who share common attributes, such as profile, location, or language.
Question # 5
| Universal Containers has Contact and Account objects set to Public Read Only for internal
users, but an Experience Cloud users is not able to view Contacts and accounts.
How should you fix this issue? | | A. The external sharing model should be updated so that the Account object is private but
the Contact object remains public only | | B. Sharing rules should be configured open each object to give Read Only access to
experience Cloud users. | | C. The existing sharing model should be updated to so that the Contact and Account
Objects are private, and sharing rules should be configured on each individual object to give
Public Read Only access to Experience Cloud users. | | D. The internal sharing model should be updated so that the Contact and Account objects
are Public read Only. |
B. Sharing rules should be configured open each object to give Read Only access to
experience Cloud users.
Explanation: To fix the issue of Experience Cloud users not being able to view Contacts
and Accounts, you should configure sharing rules on each object to give Read Only access
to Experience Cloud users. Sharing rules allow you to extend sharing access to users in
public groups, roles, or territories. You can use sharing rules to grant Read Only access to
Contacts and Accounts owned by internal users to Experience Cloud users.
Question # 6
| Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this? | | A. Create a moderation rule with the appropriate content criteria. | | B. Create a Community moderator with Delete permissions. | | C. Create a Community moderator with Approval permissions. | | D. Create a moderation rule with the appropriate member criteria. |
D. Create a moderation rule with the appropriate member criteria.
Explanation:
This option allows UMS to approve the first post of any new member who has joined within 7 days or less. UMS can create a moderation rule that applies to posts and comments, and specify the member criteria as “Joined Date is within last 7 days”. UMS can alsochoose the action as “Require Approval” and assign a moderator group to review and approve the posts.
Question # 7
| A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:
* Each site must have three unique content moderation rules that flag specific keywords.
* Each site must have four unique rate rules that govern posting limits.
* All authenticated users must be able to post on demand. Calculator
What should the consultant consider doing before beginning work on these sites? | | A. Ensure that both the notify and freeze actions for all site rate rules are implemented. | | B. Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit. | | C. Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit. | | D. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit. |
D. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.
Explanation:
Before beginning work on these sites, the consultant should notify the stakeholders that the number of both moderation and rate rules exceeds the org limit. Moderation rules are rules that flag or block content based on keywords, phrases, or patterns. Rate rules are rules that limit the number of posts or comments a user can make in a given time period. The org limit for moderation rules is 10 and the org limit for rate rules is 5. Since each site needs 3 moderation rules and 4 rate rules, the total number of rules for 5 sites is 15 moderation rules and 20 rate rules, which exceed the org limit.
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critical certification for professionals aiming to validate their expertise in
managing and implementing Salesforce Experience Cloud solutions. This certification
is tailored for consultants with hands-on experience in Salesforce communities
and aims to assess their ability to configure and administer Experience Cloud
applications effectively.
Exam Overview
The Salesforce Experience-Cloud-Consultant exam consists of 60 questions;
candidates have 105 minutes to complete it. The passing score is 62%, and the
registration fee is $200. The exam evaluates knowledge across various domains,
including Experience Cloud Basics, Sharing, Visibility, and Licensing, Branding
and Personalization, Templates and Themes, User Creation and Authentication,
Adoption and Analytics, Administration, Setup, and Configuration, as well as
Customization Considerations.
Key Exam Topics
- Experience
Cloud Basics (8%): This section covers the foundational elements of
Experience Cloud, including the reasons for creating or utilizing an
Experience, common personas, and types of external accounts used in an
Experience.
- Sharing,
Visibility, and Licensing (17%): Candidates must demonstrate their
ability to set user and object visibility, recommend declarative sharing
options, and determine appropriate external license types and security
models.
- Branding,
Personalization, and Content (15%): This area focuses on modifying
experiences using Experience Builder, implementing Salesforce CMS content, and utilizing search
capabilities within an Experience.
- Templates
and Themes (10%): It is essential to understand how to select and use
the right templates and themes, including Lightning Bolts. This involves
packaging, exporting, and importing templates.
- User
Creation and Authentication (13%): This section tests knowledge of
creating users through various methods, setting up single sign-on, and
enabling partner and customer users.
- Adoption
and Analytics (5%): This involves setting up dashboards and insights,
applying moderation features, and implementing best practices for adoption
and engagement.
- Administration,
Setup, and Configuration (25%): This critical section covers
implementing Channel Sales Partner Relationship Management (PRM),
different Experience deployments, enabling and activating Experiences, and
setting up topics and ticketing capabilities within Service Cloud.
- Customization
Considerations and Limitations (7%): Candidates must understand the
limitations across different Experiences and how to navigate them
effectively.
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FAQs of Experience-Cloud-Consultant Exam
What
is the Salesforce Experience-Cloud-Consultant exam?
The
Salesforce Experience-Cloud-Consultant exam is designed for consultants who
have experience implementing and consulting on Salesforce Experience Cloud
(formerly Community Cloud) solutions in a customer-facing role. It validates
the knowledge and skills required to successfully design and deploy Salesforce
Experience Cloud solutions.
What
are the prerequisites for taking the Experience-Cloud-Consultant exam?
While
there are no formal prerequisites for taking the Experience-Cloud-Consultant
exam, Salesforce recommends that candidates have prior experience working
with Salesforce Experience Cloud, as well as a strong understanding of
Salesforce solutions and customer relationship management (CRM) concepts.
How
many questions are on the Salesforce Experience-Cloud-Consultant exam, and what
is the format?
The
exam consists of 60 multiple-choice/multiple-select questions, with an
additional 5 unscored questions. Candidates have 105 minutes to complete the
exam.
What
is the passing score for the Salesforce Experience-Cloud-Consultant exam?
The
passing score for the Salesforce Experience-Cloud-Consultant exam is 62%.
How
much does it cost to take the Salesforce Experience-Cloud-Consultant exam?
The
registration fee for the Salesforce Experience-Cloud-Consultant exam is $200
USD, and the retake fee is $100 USD.
What
kind of job roles can I pursue after obtaining the Salesforce
Experience-Cloud-Consultant certification?
With
the Salesforce Experience-Cloud-Consultant certification, you can pursue roles
such as Salesforce Consultant, Experience
Cloud Specialist, Community Cloud Consultant, Salesforce Solution
Architect, and more.
What
is the average salary for a Salesforce Experience-Cloud-Consultant?
The
average salary for a Salesforce Experience-Cloud-Consultant varies by region
and experience but generally ranges from $80,000 to $120,000 per year in the
United States.
How
can the Salesforce Experience-Cloud-Consultant certification benefit my career?
The
certification can enhance your credibility and marketability as a Salesforce
professional, open up advanced career opportunities, and increase your earning
potential. It also validates your expertise in designing and implementing
Salesforce Experience Cloud solutions, making you a valuable asset to
employers.
Are
there future career growth opportunities after becoming a Salesforce
Experience-Cloud-Consultant?
Yes,
there are numerous career growth opportunities. Certified consultants can
advance to senior consultant positions, specialize in other Salesforce clouds,
or transition into roles such as Solution Architect, Technical Architect, or
Project Manager.
What
companies typically hire Salesforce Experience-Cloud-Consultants?
Companies
across various industries hire Salesforce Experience-Cloud-Consultants,
including technology firms, consulting companies, financial services,
healthcare, manufacturing, and retail. Some prominent employers include Salesforce partners, global
consulting firms like Accenture and Deloitte, and large enterprises that use
Salesforce.
What
are the key components of Salesforce Experience Cloud that I need to know for
the exam?
Key
components include Experience Builder, Audience Targeting, Salesforce CMS,
Knowledge Management, Chatter, Customizable Lightning Components, and
Salesforce Mobile Publisher.
How
does Salesforce Experience Cloud integrate with other Salesforce products?
Salesforce Experience Cloud integrates seamlessly with other Salesforce
products like Sales Cloud, Service Cloud, and Marketing Cloud, allowing for
comprehensive customer engagement and support. Integration is facilitated
through Salesforce APIs, data sharing settings, and connector tools.
What
is the role of Experience Builder in Salesforce Experience Cloud?
Experience
Builder is a drag-and-drop interface that allows users to create and customize
digital experiences such as portals, help centers, forums, and mobile apps
without requiring coding skills. It is central to designing and managing the
user experience in Experience Cloud.
Can
you explain the importance of Audience Targeting in Salesforce Experience
Cloud?
Audience
Targeting allows administrators to personalize content and user experience
based on specific criteria such as user roles, geographic location, or customer
data. This ensures that users see relevant information and resources, enhancing
engagement and satisfaction.
What
security considerations are crucial for implementing Salesforce Experience
Cloud?
Security
considerations include setting appropriate user access permissions, configuring
data sharing rules, implementing two-factor authentication, ensuring compliance
with data privacy regulations, and regularly monitoring security settings.
Understanding Salesforce's security model and best practices is essential for
safeguarding the community and its data.
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