Question # 1
What does a system administrator need to do when creating Experience Cloud users? | A. Add user to an account as a contact record. | B. Add user to an account as a user record. | C. Click the "Log In to Site as User” button | D. Assign Partner Community Plus license to the user. |
A. Add user to an account as a contact record.
Explanation: Explanation: To create Experience Cloud users, you need to add them to an
account as contact records. Then, you can enable them as Experience Cloud users and
assign them a user license and profile.
Question # 2
Universal Containers’ (UC) Salesforce org uses SAML 550 with a third-party identity
provider for internal user authentication. UC now wants to extend this capability for
Experience Cloud site users as well.
What should the UC administrator ensure in order to successfully implement SAML 550 for
the Experience Cloud site? | A. Register the Experience Cloud site as an Identity Provider in SAML settings. | B. Create a Visualforce page that receives and validates the SAML assertion | C. Use the site login URL as an endpoint where SAML assertion is made. | D. Create a Connected App with custom attributes before configuring SAML settings |
C. Use the site login URL as an endpoint where SAML assertion is made.
Explanation: To implement SAML 550 for the Experience Cloud site, the UC administrator
should use the site login URL as an endpoint where SAML assertion is made. SAML 550 is
a protocol that allows users to authenticate with a third-party identity provider and access
Salesforce resources without entering their Salesforce credentials. The site login URL is
the URL that users use to access the Experience Cloud site. By using the site login URL as
an endpoint, the UC administrator can configure SAML settings to redirect users to the
identity provider for authentication and then back to the Experience Cloud site.
Question # 3
The mission of No More Homelessness (NMH) is to help every homeless person in the
best possible manner through its Experience Cloud site. NMH's sitemanager wants to set
up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is
visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented
successfully?
Choose 2 answers | A. Check whether a custom robots.txt file to control indexing has been created | B. Check whether the Experience site is public and activated. Pencil & Paper | C. Check whether the SEO Institute has provided the approval for the site with end date | D. Check whether manual sitemap refresh happens on the last day of every month |
A. Check whether a custom robots.txt file to control indexing has been created B. Check whether the Experience site is public and activated. Pencil & Paper
Explanation: A robots.txt file is a text file that tells web crawlers which pages or files the
crawler can or can’t request from your site. This is used mainly to avoid overloading your
site with requests; it is not a mechanism for keeping a web page out of Google. You can
create a custom robots.txt file for your Experience Cloud site to control how search engines
index your site.
To make your Experience Cloud site visible to search engines, you also need to make sure
that your site is public and activated. A public site allows anyone on the internet to access
your site without logging in. An activated site is live and ready for visitors.
Question # 4
Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers | A. Automating partner onboarding process | B. Helping partners manage their payments and file taxes | C. Providing reports and dashboards access to partners | D. Preventing channel conflict |
A. Automating partner onboarding process C. Providing reports and dashboards access to partners D. Preventing channel conflict
Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Some of the ways that Salesforce PRM can help DF are: -
Automating partner onboarding process. You can use Salesforce PRM to create guided onboarding flows that automate tasks, approvals, and notifications for your partners.
-
Providing reports and dashboards access to partners. You can use Salesforce PRM to share reports and dashboards with your partners that show their performance, pipeline, and revenue.
-
Preventing channel conflict. You can use Salesforce PRM to assign leads and opportunities to your partners based on rules and criteria that ensure fair distribution and avoid duplication.
Question # 5
To which three objects can the Partner Super Useraccess be applied?
Choose 3 answers | A. Opportunities | B. Accounts | C. Cases | D. Custom Objects | E. Campaigns |
A. Opportunities B. Accounts D. Custom Objects
Explanation:
Partner Super User access is a feature that allows you to grant access to records owned by other partner users who havethe same role or a role below them in the role hierarchy. You can apply Partner Super User access to three objects: Opportunities, Accounts, and Custom Objects.
Question # 6
Which component can be embedded into an Experience Cloud site to start conversations
with customers using the channels they prefer? | A. Channel Menu | B. Chat | C. Service Your Way | D. Service Console |
C. Service Your Way
Explanation: Service Your Way is a component that allows customers to choose how they
want to interact with a service agent or a chatbot from a list of available channels, such as
phone, chat, SMS, WhatsApp, or Facebook Messenger. Service Your Way can be added
to any page in Experience Builder and configured to show different channels based on user
attributes or device type.
Question # 7
Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for
its employees. BC recently learned about lightning Bolt solutions for employees at a world
tour event.
Where should BC look for potential Lightning Bolt solutions? | A. Salesforce AppExchange | B. Salesforce Accelerator Directory | C. Salesforce Accelerator Catalog | D. Salesforce Connect |
A. Salesforce AppExchange
Explanation: Salesforce AppExchange is a marketplace where customers can find and
install pre-built solutions for various industries and use cases. Lightning Bolt solutions are
industry-specific templates that include themes, components, pages, and business
logic. They are built by Salesforce partners and can be customized to fit specific needs3
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critical certification for professionals aiming to validate their expertise in
managing and implementing Salesforce Experience Cloud solutions. This certification
is tailored for consultants with hands-on experience in Salesforce communities
and aims to assess their ability to configure and administer Experience Cloud
applications effectively.
Exam Overview
The Salesforce Experience-Cloud-Consultant exam consists of 60 questions;
candidates have 105 minutes to complete it. The passing score is 62%, and the
registration fee is $200. The exam evaluates knowledge across various domains,
including Experience Cloud Basics, Sharing, Visibility, and Licensing, Branding
and Personalization, Templates and Themes, User Creation and Authentication,
Adoption and Analytics, Administration, Setup, and Configuration, as well as
Customization Considerations.
Key Exam Topics
- Experience
Cloud Basics (8%): This section covers the foundational elements of
Experience Cloud, including the reasons for creating or utilizing an
Experience, common personas, and types of external accounts used in an
Experience.
- Sharing,
Visibility, and Licensing (17%): Candidates must demonstrate their
ability to set user and object visibility, recommend declarative sharing
options, and determine appropriate external license types and security
models.
- Branding,
Personalization, and Content (15%): This area focuses on modifying
experiences using Experience Builder, implementing Salesforce CMS content, and utilizing search
capabilities within an Experience.
- Templates
and Themes (10%): It is essential to understand how to select and use
the right templates and themes, including Lightning Bolts. This involves
packaging, exporting, and importing templates.
- User
Creation and Authentication (13%): This section tests knowledge of
creating users through various methods, setting up single sign-on, and
enabling partner and customer users.
- Adoption
and Analytics (5%): This involves setting up dashboards and insights,
applying moderation features, and implementing best practices for adoption
and engagement.
- Administration,
Setup, and Configuration (25%): This critical section covers
implementing Channel Sales Partner Relationship Management (PRM),
different Experience deployments, enabling and activating Experiences, and
setting up topics and ticketing capabilities within Service Cloud.
- Customization
Considerations and Limitations (7%): Candidates must understand the
limitations across different Experiences and how to navigate them
effectively.
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FAQs of Experience-Cloud-Consultant Exam
What
is the Salesforce Experience-Cloud-Consultant exam?
The
Salesforce Experience-Cloud-Consultant exam is designed for consultants who
have experience implementing and consulting on Salesforce Experience Cloud
(formerly Community Cloud) solutions in a customer-facing role. It validates
the knowledge and skills required to successfully design and deploy Salesforce
Experience Cloud solutions.
What
are the prerequisites for taking the Experience-Cloud-Consultant exam?
While
there are no formal prerequisites for taking the Experience-Cloud-Consultant
exam, Salesforce recommends that candidates have prior experience working
with Salesforce Experience Cloud, as well as a strong understanding of
Salesforce solutions and customer relationship management (CRM) concepts.
How
many questions are on the Salesforce Experience-Cloud-Consultant exam, and what
is the format?
The
exam consists of 60 multiple-choice/multiple-select questions, with an
additional 5 unscored questions. Candidates have 105 minutes to complete the
exam.
What
is the passing score for the Salesforce Experience-Cloud-Consultant exam?
The
passing score for the Salesforce Experience-Cloud-Consultant exam is 62%.
How
much does it cost to take the Salesforce Experience-Cloud-Consultant exam?
The
registration fee for the Salesforce Experience-Cloud-Consultant exam is $200
USD, and the retake fee is $100 USD.
What
kind of job roles can I pursue after obtaining the Salesforce
Experience-Cloud-Consultant certification?
With
the Salesforce Experience-Cloud-Consultant certification, you can pursue roles
such as Salesforce Consultant, Experience
Cloud Specialist, Community Cloud Consultant, Salesforce Solution
Architect, and more.
What
is the average salary for a Salesforce Experience-Cloud-Consultant?
The
average salary for a Salesforce Experience-Cloud-Consultant varies by region
and experience but generally ranges from $80,000 to $120,000 per year in the
United States.
How
can the Salesforce Experience-Cloud-Consultant certification benefit my career?
The
certification can enhance your credibility and marketability as a Salesforce
professional, open up advanced career opportunities, and increase your earning
potential. It also validates your expertise in designing and implementing
Salesforce Experience Cloud solutions, making you a valuable asset to
employers.
Are
there future career growth opportunities after becoming a Salesforce
Experience-Cloud-Consultant?
Yes,
there are numerous career growth opportunities. Certified consultants can
advance to senior consultant positions, specialize in other Salesforce clouds,
or transition into roles such as Solution Architect, Technical Architect, or
Project Manager.
What
companies typically hire Salesforce Experience-Cloud-Consultants?
Companies
across various industries hire Salesforce Experience-Cloud-Consultants,
including technology firms, consulting companies, financial services,
healthcare, manufacturing, and retail. Some prominent employers include Salesforce partners, global
consulting firms like Accenture and Deloitte, and large enterprises that use
Salesforce.
What
are the key components of Salesforce Experience Cloud that I need to know for
the exam?
Key
components include Experience Builder, Audience Targeting, Salesforce CMS,
Knowledge Management, Chatter, Customizable Lightning Components, and
Salesforce Mobile Publisher.
How
does Salesforce Experience Cloud integrate with other Salesforce products?
Salesforce Experience Cloud integrates seamlessly with other Salesforce
products like Sales Cloud, Service Cloud, and Marketing Cloud, allowing for
comprehensive customer engagement and support. Integration is facilitated
through Salesforce APIs, data sharing settings, and connector tools.
What
is the role of Experience Builder in Salesforce Experience Cloud?
Experience
Builder is a drag-and-drop interface that allows users to create and customize
digital experiences such as portals, help centers, forums, and mobile apps
without requiring coding skills. It is central to designing and managing the
user experience in Experience Cloud.
Can
you explain the importance of Audience Targeting in Salesforce Experience
Cloud?
Audience
Targeting allows administrators to personalize content and user experience
based on specific criteria such as user roles, geographic location, or customer
data. This ensures that users see relevant information and resources, enhancing
engagement and satisfaction.
What
security considerations are crucial for implementing Salesforce Experience
Cloud?
Security
considerations include setting appropriate user access permissions, configuring
data sharing rules, implementing two-factor authentication, ensuring compliance
with data privacy regulations, and regularly monitoring security settings.
Understanding Salesforce's security model and best practices is essential for
safeguarding the community and its data.
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