Question # 1
| Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How shouldthe administrator limit the fields available in the customer portal? | | A. Utilize CSS overrides to hide unwanted fields. | | B. Create a page variation for the customer portal to hide unwanted fields. | | C. Use Field-Level Security to remove access to the unwantedfields. | | D. Utilize the Developer Console with coding to hide unwanted fields. |
C. Use Field-Level Security to remove access to the unwantedfields.
To limit the fields available in the customer portal, the administrator should use Field-Level Security to remove access to the unwanted fields. Field-Level Security is a feature that allows the administrator to control the visibility and editability of fields for different profiles and permission sets. The administrator can use Field-Level Security to hide or make read-only the technical codes and internalinformation fields for the customer portal profile or permission set.
Question # 2
| DreamHouse Realty(DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?
Choose 2 answers | | A. Map articles to Content Topics. | | B. Map topics to data categories. | | C. Enable "Share on Sites" setting. | | D. Enable "Automate Topic Assignment” setting. |
B. Map topics to data categories.
C. Enable "Share on Sites" setting.
To make Knowledge articles available to site users, you need to map topics to data categories and enable the “Share on Sites” setting. Topics are labels that you can assign to articles to make them easier to find and organize. Data categories are away of classifying articles based on a predefined hierarchy. You can map topics to data categories, so that when you assign a topic to an article, it automatically inherits the data category visibility settings. The “Share on Sites” setting allows you to share articles with public users on your site.
Question # 3
| Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve content that matches customers' interests.
Mow should the Experience Cloud consultant implement this? | | A. Set up a login flow for communities that accepts the customers' Google credentials and matches with the credentials stored on the user records in Salesforce. | | B. Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers. | | C. Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers' basic profile data. | | D. Create a custom login page using Lightning components and use the Google REST API to access customers' basic profile data. |
C. Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers' basic profile data.
This option allows CK to use Google as an external identity provider and enable customers to log in to the site using their Google credentials. CK can also access customers’ basic profile data, such as name, email, and picture, by specifying the scopes and attributes in the authentication provider settings. CK can also use the authentication provider to configure single sign-on (SSO) and just-in-time (JIT) provisioning for the site.
Question # 4
| Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles,
manuals, and FAQs. The site willalso contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site? | | A. Customer Service | | B. Customer Account Portal | | C. Partner Central | | D. Help Center |
B. Customer Account Portal
The Customer Account Portal template is designed for creating a site for existing customers who need to access their account information, such ascontracts, billing, and support. The template includes features such as login, registration, profile management, case management, and commerce integration. The template also supports Knowledge articles, manuals, and FAQs.
Question # 5
| Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers | | A. Partner Value Score Matrix | | B. Case Escalation | | C. Al-Powered Knowledge Base | | D. Partner Incentivization Map | | E. Chat |
B. Case Escalation
C. Al-Powered Knowledge Base
E. Chat
Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Salesforce PRM comes with some standard features that you can leverage without any code customization, such as: -
Case Escalation: You can enable your partners to escalate cases to you when they need your help or expertise.
-
AI-Powered Knowledge Base: You can provide your partners with relevant and personalized knowledge articles powered by Einstein Article Recommendations.
-
Chat: You can enable your partners to chat with you or other partners in real time using Embedded Service Chat or Salesforce Chat Snap-ins.
Question # 6
| The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.
What should the site administrator do to ensure they are able to set up partner users correctly? | | A. Double-check that the partner profile has been added to the CK site. | | B. Ensure that the Account has been enabled as a partner Account. | | C. Double-check that the provided email addresses are correct. | | D. Ensure that the Contacts under the Account are enabled as partner users. |
D. Ensure that the Contacts under the Account are enabled as partner users.
To ensure that the partner users are able to register, the site administrator should enable the Contacts under the Account as partner users. This will allow the site administrator to assign a username, password, and profile to each Contact and send them a welcome email with a link to activate their account and log in to the site.
Question # 7
| Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its
own Sales team. All lead records are shared with partners: however, some of the information captured by the
Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose 2 answers | | A. Create Lead Record Types for Lead Distribution. | | B. Enable “Lead Sharing" in Digital Experience settings. | | C. Create a separate channel for partners in PRM Workspaces. | | D. Create Page Layouts for Lead Distribution. |
A. Create Lead Record Types for Lead Distribution.
D. Create Page Layouts for Lead Distribution.
To differentiate between the leads created by partners and the leads created by its own Sales team, UMS should create lead record types and page layouts for lead distribution. A record type is a way to offer different business processes, picklist values, and page layouts to different users based on their profiles. A page layout is a way to control the layout and organization of detail and edit pages in Salesforce. By creating lead record types and page layouts, UMS can customize the fields and values that are displayed to partners and Sales team members.
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critical certification for professionals aiming to validate their expertise in
managing and implementing Salesforce Experience Cloud solutions. This certification
is tailored for consultants with hands-on experience in Salesforce communities
and aims to assess their ability to configure and administer Experience Cloud
applications effectively.
Exam Overview
The Salesforce Experience-Cloud-Consultant exam consists of 60 questions;
candidates have 105 minutes to complete it. The passing score is 62%, and the
registration fee is $200. The exam evaluates knowledge across various domains,
including Experience Cloud Basics, Sharing, Visibility, and Licensing, Branding
and Personalization, Templates and Themes, User Creation and Authentication,
Adoption and Analytics, Administration, Setup, and Configuration, as well as
Customization Considerations.
Key Exam Topics
- Experience
Cloud Basics (8%): This section covers the foundational elements of
Experience Cloud, including the reasons for creating or utilizing an
Experience, common personas, and types of external accounts used in an
Experience.
- Sharing,
Visibility, and Licensing (17%): Candidates must demonstrate their
ability to set user and object visibility, recommend declarative sharing
options, and determine appropriate external license types and security
models.
- Branding,
Personalization, and Content (15%): This area focuses on modifying
experiences using Experience Builder, implementing Salesforce CMS content, and utilizing search
capabilities within an Experience.
- Templates
and Themes (10%): It is essential to understand how to select and use
the right templates and themes, including Lightning Bolts. This involves
packaging, exporting, and importing templates.
- User
Creation and Authentication (13%): This section tests knowledge of
creating users through various methods, setting up single sign-on, and
enabling partner and customer users.
- Adoption
and Analytics (5%): This involves setting up dashboards and insights,
applying moderation features, and implementing best practices for adoption
and engagement.
- Administration,
Setup, and Configuration (25%): This critical section covers
implementing Channel Sales Partner Relationship Management (PRM),
different Experience deployments, enabling and activating Experiences, and
setting up topics and ticketing capabilities within Service Cloud.
- Customization
Considerations and Limitations (7%): Candidates must understand the
limitations across different Experiences and how to navigate them
effectively.
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FAQs of Experience-Cloud-Consultant Exam
What
is the Salesforce Experience-Cloud-Consultant exam?
The
Salesforce Experience-Cloud-Consultant exam is designed for consultants who
have experience implementing and consulting on Salesforce Experience Cloud
(formerly Community Cloud) solutions in a customer-facing role. It validates
the knowledge and skills required to successfully design and deploy Salesforce
Experience Cloud solutions.
What
are the prerequisites for taking the Experience-Cloud-Consultant exam?
While
there are no formal prerequisites for taking the Experience-Cloud-Consultant
exam, Salesforce recommends that candidates have prior experience working
with Salesforce Experience Cloud, as well as a strong understanding of
Salesforce solutions and customer relationship management (CRM) concepts.
How
many questions are on the Salesforce Experience-Cloud-Consultant exam, and what
is the format?
The
exam consists of 60 multiple-choice/multiple-select questions, with an
additional 5 unscored questions. Candidates have 105 minutes to complete the
exam.
What
is the passing score for the Salesforce Experience-Cloud-Consultant exam?
The
passing score for the Salesforce Experience-Cloud-Consultant exam is 62%.
How
much does it cost to take the Salesforce Experience-Cloud-Consultant exam?
The
registration fee for the Salesforce Experience-Cloud-Consultant exam is $200
USD, and the retake fee is $100 USD.
What
kind of job roles can I pursue after obtaining the Salesforce
Experience-Cloud-Consultant certification?
With
the Salesforce Experience-Cloud-Consultant certification, you can pursue roles
such as Salesforce Consultant, Experience
Cloud Specialist, Community Cloud Consultant, Salesforce Solution
Architect, and more.
What
is the average salary for a Salesforce Experience-Cloud-Consultant?
The
average salary for a Salesforce Experience-Cloud-Consultant varies by region
and experience but generally ranges from $80,000 to $120,000 per year in the
United States.
How
can the Salesforce Experience-Cloud-Consultant certification benefit my career?
The
certification can enhance your credibility and marketability as a Salesforce
professional, open up advanced career opportunities, and increase your earning
potential. It also validates your expertise in designing and implementing
Salesforce Experience Cloud solutions, making you a valuable asset to
employers.
Are
there future career growth opportunities after becoming a Salesforce
Experience-Cloud-Consultant?
Yes,
there are numerous career growth opportunities. Certified consultants can
advance to senior consultant positions, specialize in other Salesforce clouds,
or transition into roles such as Solution Architect, Technical Architect, or
Project Manager.
What
companies typically hire Salesforce Experience-Cloud-Consultants?
Companies
across various industries hire Salesforce Experience-Cloud-Consultants,
including technology firms, consulting companies, financial services,
healthcare, manufacturing, and retail. Some prominent employers include Salesforce partners, global
consulting firms like Accenture and Deloitte, and large enterprises that use
Salesforce.
What
are the key components of Salesforce Experience Cloud that I need to know for
the exam?
Key
components include Experience Builder, Audience Targeting, Salesforce CMS,
Knowledge Management, Chatter, Customizable Lightning Components, and
Salesforce Mobile Publisher.
How
does Salesforce Experience Cloud integrate with other Salesforce products?
Salesforce Experience Cloud integrates seamlessly with other Salesforce
products like Sales Cloud, Service Cloud, and Marketing Cloud, allowing for
comprehensive customer engagement and support. Integration is facilitated
through Salesforce APIs, data sharing settings, and connector tools.
What
is the role of Experience Builder in Salesforce Experience Cloud?
Experience
Builder is a drag-and-drop interface that allows users to create and customize
digital experiences such as portals, help centers, forums, and mobile apps
without requiring coding skills. It is central to designing and managing the
user experience in Experience Cloud.
Can
you explain the importance of Audience Targeting in Salesforce Experience
Cloud?
Audience
Targeting allows administrators to personalize content and user experience
based on specific criteria such as user roles, geographic location, or customer
data. This ensures that users see relevant information and resources, enhancing
engagement and satisfaction.
What
security considerations are crucial for implementing Salesforce Experience
Cloud?
Security
considerations include setting appropriate user access permissions, configuring
data sharing rules, implementing two-factor authentication, ensuring compliance
with data privacy regulations, and regularly monitoring security settings.
Understanding Salesforce's security model and best practices is essential for
safeguarding the community and its data.
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