Question # 1
The director of graduate recruitment is interested in Education Cloud. Recruitment staff
need to access Opportunity and Campaign Member information about students. The IT
director is concerned about cost and suggests using other license types for recruitment
users.
What should the consultant discuss with the client?
| | A. Unlimited Edition requires a full Salesforce license.
| | B. Education Data Architecture requires a Community license.
| | C. The business user case requires a Lighting Platform Plus license.
| | D. The business user case requires a full Salesforce license. |
D. The business user case requires a full Salesforce license.
Question # 2
| A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant recommend to ensure there is data? | | A. Behavior Incident | | B. Appointment Attendee | | C. Availability Topic |
B. Appointment Attendee
Explanation:
The Appointment Attendee object in Student Success Hub is used to track the students
and support staff who attend an appointment1. The Student Success Hub Tableau Accelerator uses data from this object, along with other objects such as Alert, Appointment, Case, Contact, Course Connection, Course Offering, Program Enrollment, Term, and User, to create visualizations of student and support staff data2. The Behavior Incident object is not part of Student Success Hub or the Tableau Accelerator. The Availability Topic object is used to categorize the availability of support staff for appointments1, but it is not used by the Tableau Accelerator.
Question # 3
The IT department is determining its integration needs between a Salesforce implementation, its Student Information System (SIS), and its housing system. All students contact information is sourced in the SIS. Students are required to report on-campus and off-campus housing mailing information into the SIS.
What is the integration direction between the systems?
| | A. One-way integration with Salesforce to the housing system | | B. One-way integration with the housing system to Salesforce | | C. One-way integration with to the SIS to Salesforce | | D. One-way integration with Salesforce to the SIS |
C. One-way integration with to the SIS to Salesforce
Explanation: The integration direction between the systems is one-way integration from the SIS to Salesforce for the IT department that is determining its integration needs between a Salesforce implementation, its SIS, and its housing system. One-way integration is a type of integration that allows data to flow in one direction from a source system to a destination system. The SIS is the source system and Salesforce is the destination system for the contact information and the housing mailing information of the students. The IT department should set up a one-way integration from the SIS to Salesforce to ensure that the data is consistent and accurate in both systems. One-way integration with Salesforce to the housing system, one-way integration with the housing system to Salesforce, or one- way integration with Salesforce to the SIS are not correct integration directions between the systems.
Question # 4
A consultant has been working with a university to build a new student services solution using Salesforce. The consultant is preparing for User
Acceptance Testing.
Which item should be excluded from the testing scope?
| | A. User experience in production | | B. Large data volumes | | C. Data load simulation | | D. Average versus peak performance |
A. User experience in production
Explanation: User experience in production should be excluded from the testing scope for User Acceptance Testing. User Acceptance Testing is a phase of testing that involves end users validating the functionality and usability of the solution in a sandbox environment that mimics the production environment. User Acceptance Testing should not include testing user experience in production, because this can affect live data and operations, and introduce errors or risks. Large data volumes, data load simulation, and average versus peak performance should be included in the testing scope for User Acceptance Testing, because they can help evaluate the performance and scalability of the solution under
different scenarios and conditions.
Question # 5
An institution's Admissions office needs a solution to help recruiters manage their travel, including route planning. The office also wants the ability to identify students' locations so they can be invited to a recruitment event.
Which solution should the consultant recommend to meet these requirements?
| | A. Field Service | | B. Salesforce Maps | | C. Territory Management |
B. Salesforce Maps
Explanation: The consultant should recommend Salesforce Maps as a solution to help recruiters manage their travel, including route planning, and identify students’ locations so they can be invited to a recruitment event for the institution’s Admissions office. Salesforce Maps is a product that allows users to optimize their territories, routes, and schedules based on geographic data and insights. Salesforce Maps can help recruiters manage their travel, including route planning, and identify students’ locations so they can be invited to a recruitment event by using features such as Live Tracking, Route Optimization, Geocoding, or Map Layers. Field Service, Territory Management, or Marketing Cloud are not solutions that can help recruiters manage their travel, including route planning, and identify students’ locations so they can be invited to a recruitment event for the institution’s Admissions office.
Question # 6
The system admin has asked for training so users can learn basic Salesforce functionality
at their own pace and track lesson completion. The IT department budget for paid training
is very low.
What should the consultant recommend?
| | A. Power of Us Hub
| | B. Trailblazer Community
| | C. Trailhead
| | D. Salesforce Einstein |
Question # 7
| A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation.
Which communication example should a consultant recommend?
| | A. User contest | | B. Teaser email | | C. Project sponsor profile |
A. User contest
Explanation: User contest and post go-live recap are two communication examples that the consultant can recommend to send after implementation. User contest is a type of communication that encourages users to participate in a competition or a challenge related to using Salesforce, such as completing a certain number of tasks, earning badges on Trailhead, or submitting feedback or ideas. User contest can help increase user engagement, adoption, and satisfaction with Salesforce. Post go-live recap is a type of communication that summarizes the results and outcomes of the implementation project, such as key achievements, lessons learned, success stories, or next steps. Post go-live recap can help celebrate the project completion, acknowledge the project team and stakeholders, and provide guidance for future improvements. Teaser email and project sponsor profile are two communication examples that the consultant can recommend to send before implementation.
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What is the Salesforce Education Cloud Consultant certification exam focused on?
The Salesforce Education Cloud Consultant certification exam
specializes in Higher Education and covers Education Data Architecture
(EDA), Salesforce Advisor Link, consultation best practices, and core
Salesforce products.
What key topics are covered in the Education Cloud Consultant certification exam?
The key topics covered in the Education Cloud Consultant
certification exam include Education Cloud Applications, Settings,
Configuration, Domain Expertise, Integration, and Data Management.
Who is the ideal candidate for the Education Cloud Consultant certification?
The ideal candidate for the Education Cloud Consultant certification
is someone who has completed an implementation of Education Cloud or
has experience customizing and configuring Salesforce Education Cloud
solutions.
What is the importance of understanding the account model for EDA in the certification exam?
Understanding the account model for EDA is crucial for configuring
solutions for higher education institutions, with options including the
household account model and the administrative account model.
What is the exam's weighting of the Education Cloud Applications, Settings, and Configuration section?
The Education Cloud Applications, Settings, and Configuration section constitutes 23% of the exam.
What is emphasized in the Domain Expertise section of the Education Cloud Consultant exam?
The Domain Expertise section focuses on understanding various Salesforce
products, such as Community Cloud, Sales Cloud, Service Cloud,
Marketing Cloud, Pardot, and Einstein Analytics, and their application
in fulfilling customer requirements.
What is the recommended study strategy for the Education Cloud Consultant exam?
The recommended study strategy includes utilizing official study
guides, completing Trailhead modules, reading documentation on Education
Data Architecture and Salesforce Advisor Link, and basic knowledge of
other Salesforce products.
How are questions formatted in the Education Cloud Consultant exam?
The Education Cloud Consultant exam questions are mostly
scenario-based, often with multiple answers. Candidates need to analyze
the scenarios carefully and select the most appropriate solution.
What is the suggested Education Cloud Consultant certification exam strategy?
The suggested exam strategy involves making a final attempt to learn
any uncertain topics, carefully reading each question multiple times,
utilizing the "Mark for Review" feature, and employing the process of
elimination for answer choices.
What prerequisites are required before registering for the Education Cloud Consultant exam?
Before registering for the Education Cloud Consultant exam,
candidates must complete the Salesforce Administrator certification
exam.
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