Question # 1
| A consultant is making changes to compact layouts in the Education Data Architecture (EDA) and wants those changes to persist when a new release is pushed to the Salesforce environment.
Which step should the consultant take to accomplish this?
| | A. Clone the EDA Compact Layout. | | B. Edit the Mini Page Layout. | | C. Assign the Mini Page Layout to all users. |
A. Clone the EDA Compact Layout.
Explanation: The consultant should clone the EDA Compact Layout as a step to accomplish making changes to compact layouts in EDA and having those changes persist when a new release is pushed to the Salesforce environment. A compact layout is a layout that shows key fields of a record in a summary view, such as in a list view or a record highlight panel. Cloning the EDA Compact Layout means creating a copy of the default compact layout provided by EDA and making changes to it, such as adding or removing fields. Cloning the EDA Compact Layout can help the consultant accomplish making changes to compact layouts in EDA and having those changes persist when a new release is pushed to the Salesforce environment by ensuring that the custom compact layout will not be overwritten by EDA updates. Editing the Mini Page Layout, assigning the Mini Page Layout to all users, or creating a custom Record Type are not steps that the consultant should take to accomplish making changes to compact layouts in EDA and having those changes persist when a new release is pushed to the Salesforce environment.
Question # 2
A university completed its first implementation of Salesforce. The university wants to deliver additional functionality in smaller units through an iterative process. New functions will be enhanced and refined based on feedback.
Which approach should the consultant recommend?
| | A. Agile | | B. Work Breakdown Structure | | C. Waterfall | | D. Waterfall |
A. Agile
Explanation: The consultant should recommend Agile as an approach to deliver additional functionality in smaller units through an iterative process for the university that completed its first implementation of Salesforce. Agile is a project management methodology that focuses on delivering value to customers in short and frequent iterations, incorporating feedback and changes along the way. Agile can help the university deliver additional functionality in smaller units through an iterative process by using features such as user stories, sprints, or scrum meetings. Work Breakdown Structure and Waterfall are not approaches that can deliver additional functionality in smaller units through an iterative
process for the university that completed its first implementation of Salesforce.
Question # 3
The Executive Education department plans to use the Education Data Architecture (EDA) for prospective and current students. The system admin wants to map prospects and students’ employers to the standard Account field in Salesforce.
Which action should the consultant recommend instead?
| | A. Populate the employer Affiliation record in the Primary Business Organization field. | | B. Select Administrative as the Default Account Model in EDA Settings. | | C. Select Organization as the Default Account Model in EDA Settings. |
A. Populate the employer Affiliation record in the Primary Business Organization field.
Question # 4
| A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation.
Which communication example should a consultant recommend?
| | A. User contest | | B. Teaser email | | C. Project sponsor profile |
A. User contest
Explanation: User contest and post go-live recap are two communication examples that the consultant can recommend to send after implementation. User contest is a type of communication that encourages users to participate in a competition or a challenge related to using Salesforce, such as completing a certain number of tasks, earning badges on Trailhead, or submitting feedback or ideas. User contest can help increase user engagement, adoption, and satisfaction with Salesforce. Post go-live recap is a type of communication that summarizes the results and outcomes of the implementation project, such as key achievements, lessons learned, success stories, or next steps. Post go-live recap can help celebrate the project completion, acknowledge the project team and stakeholders, and provide guidance for future improvements. Teaser email and project sponsor profile are two communication examples that the consultant can recommend to send before implementation.
Question # 5
A university works with business professionals through a continuing education program. Corporate recruiters work with employers to sponsor these programs.
Which object should recruiters use to track the progress of sponsorship requests? | | A. Campaign | | B. Opportunity | | C. Program Plan | | D. Affiliation |
B. Opportunity
Explanation: Opportunity is an object that recruiters should use to track the progress of sponsorship requests. Opportunity is an object that represents a potential sale or revenue source for an organization, such as a donation, grant, or sponsorship. Opportunity can be used to track various information about a sponsorship request, such as amount, stage, probability, or close date. Campaign, Program Plan, and Affiliation are not objects that recruiters should use to track the progress of sponsorship requests.
Question # 6
A large university has a Career Service Center that provides career advice to current
students and alumni. Staff provide advice ...... the phone, via email and face-to-face.
Students and alumni are served on a first come, first served basis and are rarely assigned
to a specific advisor.
What should the consultant recommend to meet the requirement?
| | A. Success Teams
| | B. Queue Management
| | C. Appointment Scheduling
| | D. Assignment Rules |
Question # 7
The Dean of the Business school has a dashboard that displays the application yield by
program, geographic distribution of applicants, and recruitment pipeline. The Dean wants
the same reports for program directors. Sharing settings have been configured so program
directors can only see recruitment and application information for their own program.
How can the consultant meet the business requirement?
| | A. Check the Let Dashboard Viewers Choose Whom They View the Dashboard As on the
Dean's dashboard. | | B. Set View Dashboard As to the Dean and share it with program directors.
| | C. Add a dashboard filter to the Dean's dashboard and save it to All Folders.
| | D. Set View Dashboard As to the dashboard viewer and share it with program direc |
A. Check the Let Dashboard Viewers Choose Whom They View the Dashboard As on the
Dean's dashboard.
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What is the Salesforce Education Cloud Consultant certification exam focused on?
The Salesforce Education Cloud Consultant certification exam
specializes in Higher Education and covers Education Data Architecture
(EDA), Salesforce Advisor Link, consultation best practices, and core
Salesforce products.
What key topics are covered in the Education Cloud Consultant certification exam?
The key topics covered in the Education Cloud Consultant
certification exam include Education Cloud Applications, Settings,
Configuration, Domain Expertise, Integration, and Data Management.
Who is the ideal candidate for the Education Cloud Consultant certification?
The ideal candidate for the Education Cloud Consultant certification
is someone who has completed an implementation of Education Cloud or
has experience customizing and configuring Salesforce Education Cloud
solutions.
What is the importance of understanding the account model for EDA in the certification exam?
Understanding the account model for EDA is crucial for configuring
solutions for higher education institutions, with options including the
household account model and the administrative account model.
What is the exam's weighting of the Education Cloud Applications, Settings, and Configuration section?
The Education Cloud Applications, Settings, and Configuration section constitutes 23% of the exam.
What is emphasized in the Domain Expertise section of the Education Cloud Consultant exam?
The Domain Expertise section focuses on understanding various Salesforce
products, such as Community Cloud, Sales Cloud, Service Cloud,
Marketing Cloud, Pardot, and Einstein Analytics, and their application
in fulfilling customer requirements.
What is the recommended study strategy for the Education Cloud Consultant exam?
The recommended study strategy includes utilizing official study
guides, completing Trailhead modules, reading documentation on Education
Data Architecture and Salesforce Advisor Link, and basic knowledge of
other Salesforce products.
How are questions formatted in the Education Cloud Consultant exam?
The Education Cloud Consultant exam questions are mostly
scenario-based, often with multiple answers. Candidates need to analyze
the scenarios carefully and select the most appropriate solution.
What is the suggested Education Cloud Consultant certification exam strategy?
The suggested exam strategy involves making a final attempt to learn
any uncertain topics, carefully reading each question multiple times,
utilizing the "Mark for Review" feature, and employing the process of
elimination for answer choices.
What prerequisites are required before registering for the Education Cloud Consultant exam?
Before registering for the Education Cloud Consultant exam,
candidates must complete the Salesforce Administrator certification
exam.
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