Question # 1
| What is a key driver of the experience a customer has while interacting with a company? | | A. The internal process costs | | B. The complexity of the customer journey | | C. Multiple customer surveys | | D. Many contact persons for different topics |
D. Many contact persons for different topics
Explanation:
A key driver of the experience a customer has while interacting with a company is:
D: Many contact persons for different topics.Having multiple contact points can complicate the customer journey, as it may lead to inconsistent information or a lack of personalized service. Streamlining contact points and ensuring high-quality interactions at each stage significantly impact the overall customer experience.
References:This perspective is supported by user experience (UX) principles and customer service best practices, emphasizing the importance of efficient and coherent communication channels within customer journey mapping frameworks like SAP Signavio.
Question # 2
| What is the benefit of an Event-based Gateway? | | A. It ensures that all tasks have been completed. | | B. It allows the combination of different events. | | C. It reacts immediately to occasions when they occur. | | D. It reduces complexity in certain scenarios. |
C. It reacts immediately to occasions when they occur.
Explanation:
The main benefit of an Event-based Gateway in a BPMN environment like SAP Signavio is:
C: It reacts immediately to occasions when they occur.The Event-based Gateway is designed to make immediate decisions based on events as theyhappen, enabling a process to adapt quickly and efficiently to changing conditions without the need to pre-define a specific path.
References:This capability is integral to maintaining process efficiency and effectiveness in dynamic environments, aligning with BPMN principles and SAP Signavio's workflow configurations.
Question # 3
| How should a decision diagram be named?
Note: There are 3 correct answers to this question. | | A. Activity style | | B. Output style | | C. Passive style | | D. questio n style | | E. Decision style |
B. Output style
D. questio n style
E. Decision style
Explanation:
Decision diagrams in SAP should be named in a way that clearly conveys their purpose and content. The correct naming conventions include:
B. Output style: Names based on the output of the decision, which helps users understand what the decision diagram will determine.
D. Question style: Naming the diagram as a question that the decision aims to answer can provide clarity on the diagram's function.
E. Decision style: This involves naming the diagram based on the decision it represents, making it straightforward for users to identify the diagram's purpose.
Question # 4
| Where can I identify elements of a process in the Collaboration Hub? | | A. By printing the process | | B. By making a comment | | C. By clicking on the 'Legend' dropdown | | D. By clicking on the question mark icon of the homepage |
C. By clicking on the 'Legend' dropdown
Explanation:
In the Collaboration Hub, the identification of elements of a process can be facilitated through:
C: By clicking on the 'Legend' dropdown.This feature provides users with a guide to the various symbols and notations used within a process model, helping them understand the roles and relationships of different process elements.
References:The Legend is an integral tool in SAP Signavio’s Collaboration Hub, providing clarity and enhancing navigability for users by explaining the graphical symbols and their meanings used across process diagrams.
Question # 5
| In the Explorer, how can you see all changes made on a diagram in a timeline? | A. Select the process model.
•On the menu bar, choose Reporting.
•Run the Governance report.
| B. Select the process model.
•On the menu bar, choose Reporting.
•Choose Process documentation.
| C. Select the process model.
•Expand the panel at the bottom of the screen.
•Choose Feed.
| D. Select the process model.
•Expand the panel at the bottom of the screen.
•Choose Preview. |
C. Select the process model.
•Expand the panel at the bottom of the screen.
•Choose Feed.
Explanation:
To see all changes made on a diagram in a timeline in the SAP Signavio Explorer, you would:
C: Select the process model, expand the panel at the bottom of the screen, and choose 'Feed'. The Feed option provides a chronological list of all activitiesand changes made to the diagram, including edits, comments, and version updates.
This feature is particularly useful for tracking the development and updates of process models, ensuring transparency and accountability in process management.References
SAP Signavio documentation on using the Explorer's Feed feature for tracking changes.
Guide to managing process model versions and changes in SAP Signavio.
Question # 6
| When is a new version of the workflow created? | | A. After manually saving | | B. After publishing the changes
| | C. Automatically after starting a new case
| | D. Automatically after changing the workflow
|
B. After publishing the changes
Explanation:
In SAP Signavio, a new version of the workflow is created when changes are published. The process involves initially creating and modifying a workflow in a draft status. Once the workflow design is finalized and the draft is activated, it becomes unchangeable, and publishing these changes effectively creates a new version of the workflow. This mechanism ensures that only thoroughly reviewed and finalized workflows are implemented, maintaining the integrity and effectiveness of the workflow management system.
Question # 7
| What types of subprocesses exist in BPMN? Note: There are 2 correct answers to this question. | | A. Collapsed subprocess | | B. Automated subprocess | | C. Expanded subprocess | | D. Grouped subprocess |
A. Collapsed subprocess
C. Expanded subprocess
Explanation:
In BPMN, subprocesses are used to simplify complex process diagrams and improve readability. The types of subprocesses include:
A: Collapsed subprocess. This type is depicted as a single activity marker, indicating that detailed activities are defined within but hidden from the main process diagram.
C: Expanded subprocess. This shows the detailed activities within the subprocess directly in the main process diagram, allowing for an in-depth view of the subprocess.
These subprocesses are integral for managing complexity in process models by encapsulating detailed workflows within higher-level process activities.References
BPMN 2.0 guidelines on subprocess management.
SAP Signavio tutorials on implementing and managing subprocesses in BPMN models.
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