Question # 1
Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UCclassify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements? | | A. Sales Cloud, B2B Commerce, and Partner Relationship Management | | B. Sales Cloud, B2B Commerce, and Customer Community | | C. Sales Cloud,Service Cloud, and Partner Relationship Management | | D. Sales Cloud, Partner Relationship Management, and Einstein |
A. Sales Cloud, B2B Commerce, and Partner Relationship Management
Explanation: Sales Cloud can help UC manage its direct sales team and track opportunities and revenue.
B2B Commerce can help UCprovide its partners with access to its product catalog and enable them to make bulk purchases online.
Partner Relationship Management (PRM) can help UC offer discounts to partners who make large purchases, provide them with reports detailing their sales,and allow them to collaborate with UC sales representatives12.
Question # 2
Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team hascompleted the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new requestto include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders? | | A. Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort. | | B. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up. | | C. Convey that it is not recommendedto include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement. | | D. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization andgrooming. |
D. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization andgrooming.
Explanation: CPQ B2B Commerce Connector is a tool that synchronizes data from CPQ product and pricing objects to B2B Commerce objects1.
CPQ uses discount schedules and B2B Commerce uses tiered pricing to handle volume-based pricing23.
The connector does not support mapping tiered pricing to discount schedules out of the box23.
The connector uses pricing from B2B Commerce to define the pricing on the generated quote lines by setting their Special Price fields4.
Question # 3
Universal Containers (UC) is currently utilizingSalesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will oftenask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access? | | A. Generate a new permission set that grants access to the Order object andassign it to the field service users. | | B. Generate a new profile that grants access to the Order object andassign it to the field service users. | | C. Provide the field service team with CPQ licenses to view Order data. | | D. Provide the field service team witha Sales Cloud license to view Order data. |
A. Generate a new permission set that grants access to the Order object andassign it to the field service users.
Explanation: Generate a new permission set that grantsaccess to the Order object and assign it to the field service users1. This way, you can provide granular access to specific fields and records withoutchanging their existing profile or license. This can also improve performance by avoiding unnecessary queries and calculations for sharing.
Question # 4
After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has someconcerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs. There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard atthe end of each accountingperiod. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow.
Which two explanations should the Solution Architect use to address the concerns and gain final acceptance?
Choose 2 answers | | A. The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy. | | B. The CEO should have a Sales Cloud license given that the role is a processor of information and should be at thetop of the Role Hierarchy. | | C. The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported. | | D. Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs. |
B. The CEO should have a Sales Cloud license given that the role is a processor of information and should be at thetop of the Role Hierarchy.
C. The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.
Explanation: a Sales Cloud license is suitable for users who need full access to standard CRM and Force.com AppExchange apps. The CEO should have this type of license since they are a processor of information and need to review the Executive Dashboard.
a role hierarchy is a mechanism to control the data access to therecords on aSalesforce object based on the job role of a user. Users can access the data of all the users directly below them in the hierarchy. Therefore, the role hierarchy should mirror the organization chart, and sharing settings need to be put in place for the executive assistant who reports to all of the VPs.
Question # 5
Refer to the images below:
As part of its solution to accelerate overall sales. Universal Containers (UC) haschosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week,and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Whichstrategy should the Solution Architect choose to handle this scenario? | | A. Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service | | B. Option B, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener | | C. Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API | | D. Option D, utilizing an external ETL tool to batch load the records into Salesforce |
D. Option D, utilizing an external ETL tool to batch load the records into Salesforce
Explanation: Salesforce CPQ is an extension of the Salesforce CRM thatautomates the generation and processing of quotes, orders, and contracts. It enables your sales team to create quotes quickly and with minimal errors and efforts.
Salesforce CPQ can be integrated with ERP systems by converting Salesforce CPQ leadto-
orderdata into transactional data. This allows ERP systems to take over matching data and use it for accounting functions.
an external ETL tool can be used to batch load the records into Salesforce from the ERP system. This can handle large amounts of records that need to be updated sporadically or on a monthly basis.
Question # 6
Northern Trail Outfitters(NTO) is currently using Salesforce CPQ and would like to implement B2B Commerce Classes. NTO uses a Partner Community to allow partners to build complex bundles to provide detailed quotes to clients. NTO also wants to ensure that it does not have to maintain two databases of products.
Which two considerations should a Solution Architect keep in mind about the CPQ B28 Commerce Connector when synchronizing Product and Price data?
Choose 2 answers | | A. The connector lets you sync simple products with a flat price. | | B. The connector does not support syncing complex CPQ bundles. | | C. Discount schedules from CPQ will sync to discounts and promotions m B2B Commerce Classic | | D. The connector is a two-way sync for product and pricing logic. |
A. The connector lets you sync simple products with a flat price.
B. The connector does not support syncing complex CPQ bundles.
Question # 7
A corporate bank has decided to use amulti-cloud solution to reduce time to market, showcase a 360-degree view of the bank’s business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey? | | A. Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction. | | B. Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in. | | C. Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders. | | D. Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank. |
B. Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
Explanation: Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in. This is an important step to understand the existing technical dependencies within the organisation, such as datasources, integrations, applications, and platforms. It also helps to identify the gaps and opportunities for improvement that can be addressed by the B2B multi-cloud solution.
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