Question # 1
3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to gothrough an approval process that allows for resubmitting to only thosethat previously rejected the additional discount.
Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind?
Choose 2 answers | | A. CPQ license | | B. Flow | | C. Price Rules | | D. CPQ Plus license |
A. CPQ license
C. Price Rules
Explanation: CPQ license2. This way, you can use Salesforce CPQ (Configure Price Quote) to automate complex quoting processes and apply discounts based on product and account attributes. You can also use CPQ approval rules to trigger approval requests for additional discounts and resubmit them to previous approvers.
Price Rules2. This way, you can use CPQ price rules to calculate discounts automatically on quote lines based on conditions and formulas. You can also use price actions to update quote line fields with discount values.
Question # 2
Universal Containers (UC) u selling containers globally via distributorsand is experiencing significant double-digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to referencethe financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them.
What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs? | | A. Use Change Data Capture to update the changes on the financial information inside Salesforce m near-real time. | | B. Use the scheduled dataloader to extract the financial information every night from the ERP and save it inside Salesforce. | | C. Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component. | | D. Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access. |
C. Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.
Explanation: Salesforce integration patterns are strategies for common integration scenarios between Salesforce and other systems1. The five most common Salesforce integration patterns are: Migration, Broadcast, Aggregation, Bi-directional synchronization, Correlation23.
The financial information of a distributor is an example of data virtualization, which is a type of correlation pattern4.
Data virtualization involvesretrieving data on-demand from a remote system via API and displaying it as read-only using a lightning component4.
Question # 3
Universal Export has implemented multiple Salesforce products and has made it clear thatit wants to maximize its investment and avoid buying any new products. For the company's next release, its business requirements seem to be a close fit for a product that Salesforce has. out it wants to develop acustom extension that replicates the functionality of that Salesforce module.
Which two actions should a Solution Architect take?
Choose 2 answers | | A. Begin requirements gathering for integrations and data migration | | B. Advise the customer to use the out-of-the-box approach to avoid unnecessary technical debt. | | C. Consult with the IT department to review the extension requirements. | | D. Evaluate the business benefit of the requested functionality to see if it justifies investment in the Salesforce product. |
B. Advise the customer to use the out-of-the-box approach to avoid unnecessary technical debt.
D. Evaluate the business benefit of the requested functionality to see if it justifies investment in the Salesforce product.
Explanation: Option B would involve advising thecustomer to use the out-of-the-box approach to avoid unnecessary technical debt. This would mean using the existing Salesforce product that meets their business requirements instead of developing a custom extension that replicates its functionality. Thiswould save time, money, and resources for both the customer and the Solution Architect, as well as reduce maintenance and support issues in the future2.
Option D would involve evaluating the businessbenefit of the requested functionality to see if it justifies investment in the Salesforce product. This would mean analyzing how much value and return on investment (ROI) the customer would get fromusing the Salesforce product versus developing a custom extension. This would help them make an informed decision based on their business goals and budget3.
Question # 4
A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information.
Which type of architecture diagram should the Solution Architect use? | | A. Master Data Management (MDM) Diagram | | B. Reference Architecture Diagram | | C. LightningPlatform Architecture Diagram | | D. Solution Architecture Diagram |
D. Solution Architecture Diagram
Explanation: A Solution Architecture Diagram shows the high-level view of the solution components and how they relate to each other. It also shows the key business capabilities and objectives thatthe solution supports. It does not go into too much detail about the technical implementation or configuration of each component.
A Solution Architecture Diagram can help you communicate the vision and strategy of your multi-cloud solution tothe businessexecutives and stakeholders at a high level without overwhelming them with too much technical information.
Question # 5
A shipping and logisticscompany uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce usersas well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs? | | A. Sales Cloud Einstein | | B. Reporting snapshots | | C. CRM Analytics | | D. Standard Dashboards |
C. CRM Analytics
Explanation: CRM Analyticsis a platform that provides advanced analytics and AI capabilities for Salesforce users. It allows users to create interactive dashboards and visualizations, explore data with natural language processing, and discover insights with predictive modeling.
Question # 6
AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leavingdue to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities? | | A. Start with Service Cloud and Revenue Cloud,followed by Experience Cloud and, later, Sales Cloud. | | B. Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start. | | C. Fast-track Service Cloud followed by Sales Cloud,Revenue Cloud, and, later, Experience Cloud. | | D. Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud. |
C. Fast-track Service Cloud followed by Sales Cloud,Revenue Cloud, and, later, Experience Cloud.
Explanation: Fast-track Service Cloud followed by Sales Cloud, Revenue Cloud, and, later, Experience Cloud. Service Cloud should beimplemented first in order to quickly improve the customer experience. This should be followed by Sales Cloud and Revenue Cloud, which will allow the company to better manage customer relationships and revenue. Finally, Experience Cloudshould be implemented to provide additional channels of communication and digital self-service offerings.
Question # 7
A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used tointegrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. Sofar, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation willbe done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers | | A. Ensure all data objects across thedifferent clouds have a unique external identifier | | B. Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already. | | C. Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable. | | D. Identify key drivers and high-level data scope behind the need for a consolidated reporting. | | E. Draft a solution to show how consolidated reporting can be done using CRM Analytics. |
B. Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.
C. Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
D. Identify key drivers and high-level data scope behind the need for a consolidated reporting.
Explanation: Review the established and planned dataflows to understand where the systems of record sit and where data is transported to already. This is an important step to assess the current state of data integration and identify any gaps or challenges that might affect the reporting solution.
Identify key drivers and high-level data scope behind the need for a consolidated reporting. Thisis an essential step to understand the business requirements and expectations for thereporting solution, as well as the key metrics and KPIs that need to be measured and reported on.
Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (incl. licenses aspects) for the most viable. This is a useful step to explore the possible options for delivering a consolidated reporting solution, such as using existing tools or platforms, building a custom solution, or leveraging third-party solutions. It also helps to estimate the costs and benefits of each option.
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