Question # 1
Nicole manages the global onboarding for new hires at her company.
Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after.
What should she do to ensure she doesn't have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires? | A. Create a "How to use Slack guide" and post it in all of the team-specific channels so that the new hires see it.
| B. Create a custom Slackbot response that welcomes teammates to channels when the words "new hire" are used in Slack.
| C. Email a "How to use Slack guide" to new hires before they start.
| D. Use Workflow Builder to welcome teammates to channels with automatic onboarding messages, including a link to "How to use Slack" guides.
|
D. Use Workflow Builder to welcome teammates to channels with automatic onboarding messages, including a link to "How to use Slack" guides.
Question # 2
Chandler, who works for Truck Inc, is in charge of developing a new certification program
for Truck Inc’s drivers. Chandler will be working with a small team of 4 employees, and
details of the program must be kept private from the drivers. They are currently using a
group direct message to plan the certification program, but some people on the team will
be going on vacation soon, and new members will be replacing them.
What should Chandler do next? | A. Create a public channel for co-ordination, but continue using group DMs, and DMs for
content that needs to stay private. | B. Continue using the group DM, and invite the new members to it. | C. Start a new group DM with only the new members of the team. | D. Convert the group DM to a private channel, and then invite the new members. |
B. Continue using the group DM, and invite the new members to it.
Question # 3
Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively? | A. Create workspaces for each department and sub-department in the company.
| B. Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee. | C. Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time. | D. Create one workspace, where each product line sold has its own channel. |
B. Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.
Question # 4
Large Inc is launching Enterprise Grid. They have decided to create a workspace for each
line of business, and one workspace for social channels. Members are assigned to two
workspaces, but are allowed to join other workspaces if they want to.
What is the main benefit of this Grid design? | A. Workspace Administration efforts can be distributed to representatives from each line of
business who know the needs of their business unit best. | B. Members experience less context switching when they are given the chance to access
several workspaces. | C. There is no added benefit to this Grid design because the Workspace Admin and
member experience is the same regardless of how many workspaces you create. | D. Workspace Administration is centralized and therefore presents less of an opportunity
for breaches in org- wide policy and process decisions. |
A. Workspace Administration efforts can be distributed to representatives from each line of
business who know the needs of their business unit best.
Question # 5
You're a Workspace Admin for an organization on Slack's Enterprise Grid plan. You've
been asked to move a public channel from one workspace to another within your organization.
Which two steps should you take before moving the channel?
(Select the TWO best answers.) | A. Remove all members from the channel. They will need to be added again after the
channel has moved. | B. Confirm that you are an admin in both the origin and destination workspaces. | C. Confirm that the channel history has been exported. | D. Confirm that the Org Owner is prepared to review and approve the channel move
request. | E. Confirm that all channel members are members of the destination workspace. |
B. Confirm that you are an admin in both the origin and destination workspaces. E. Confirm that all channel members are members of the destination workspace.
Question # 6
You're a Slack Org Owner at Acme Inc, Several employees report that public channels are
difficult to search and find. This results in channel sprawl or duplicative channels being
created by employees. The Slack experience is now noisy and confusing. You need a
solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.) | A. Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks
channel. | B. Post a list of global org-wide public channels in your Slack announcement channels to
create awareness amongst employees | C. Create a process to request public channel creation through Sack admins. | D. Create and communicate a channel naming and creation policy that includes channel
structure and naming convention for your organization. |
D. Create and communicate a channel naming and creation policy that includes channel
structure and naming convention for your organization.
Question # 7
You're a Support Agent on the admin team for your organizations Slack Enterprise Grid
workspace.
You receive a service request from one of your employees to add 15 new members from a
single external company to slack in order to support a 12-month joint
marketing partnership. The team requires multiple channels and members for external
collaboration.
How should you respond to the service request?
(Select the best answer.) | A. Approve the employee's request, then invite the external users to your workspace as
Multi-Channel Guests with a 12-month expiration date. | B. Advise the employee to initiate one or more Slack Connect channels to collaborate with
the external organization. The external organization can set up a free Slack instance if
they are not already using Slack. | C. Advise the employee to request the external users be added to your identity provider
(IdP) so they can authenticate to your workspace with SAME single sign-on (SS0). | D. Advise the employee to set up a separate Slack workspace that is jointly owed by both
organizations. |
B. Advise the employee to initiate one or more Slack Connect channels to collaborate with
the external organization. The external organization can set up a free Slack instance if
they are not already using Slack.
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