Question # 1
Universal Containers has a customer base that includes both individual consumers and businesses.
The company has implemented Person Accounts in Salesforce and has a custom object for “Policies”
that needs to relate to both Person Accounts and business accounts.
What is the minimum configuration on the policy custom object needed to meet this requirement?
| | A. Create a contact lookup field and an account lookup field.
| | B. Create a master-detail account relationship.
| | C. Create a custom contact lookup field.
| | D. Create a master-detail contact relationship. |
B. Create a master-detail account relationship.
Question # 2
Universal Containers is planning to implement Salesforce Sales Cloud to support its professional
services division. The Universal Containers sales team wants to easily see customer purchasing
activity on account, contact, and contact detail pages.
What should a consultant recommend to meet this requirement?
| | A. Enable Salesforce Console for Sales to see customer purchasing activity.
| | B. Create a global publisher action to view all customer purchasing activity.
| | C. Enable the Orders object in Salesforce to track customer purchases.
| | D. Create a custom object related to the account, contact, and contract objects. |
C. Enable the Orders object in Salesforce to track customer purchases.
Question # 3
Universal Containers has set the organization-wide default to public read-only for accounts, contacts,
and opportunities. Activities are set to be controlled by the parent. The ABC Corporation account is
owned by a sales user whose profile grants create, read, edit, and delete access to accounts,
contacts, and opportunities.
Which two actions does the owner of the ABC Corporation account have the right to take? Choose
two answers.
| | A. View, edit, and delete activities owned by other users directly related to the account.
| | B. View, edit, and delete related contacts and opportunities owned by other users.
| | C. Share the account with other users through manual sharing and account teams.
| | D. Transfer ownership of related contacts and opportunities owned by other users. |
A. View, edit, and delete activities owned by other users directly related to the account.
C. Share the account with other users through manual sharing and account teams.
Question # 4
Universal Containers has a private sharing model for accounts and opportunities. Each sales
representative is assigned to work with a desiccated sales engineer. The sales engineer will need
access to their assigned sales representatives’ accounts and opportunities.
What should a consultant recommend to meet this requirement?
| | A. Have the sales representatives manually share the accounts and opportunities with their assigned
sales engineers.
| | B. Create criteria-based sharing rules to share the accounts and opportunities with sales engineer.
| | C. Enable account teams selling and have each sales representative configure their default teams.
| | D. Create a trigger to add the sales engineers to their sales representatives’ account and opportunity
teams. |
C. Enable account teams selling and have each sales representative configure their default teams.
Question # 5
The members of an opportunity team at Universal Containers are working together to close an
opportunity. The sales engineer on the team is having trouble keeping up with the active quote. How
can the sales engineer identify the opportunity’s active quote?
| | A. Reference the last modified date on the quotes.
| | B. Reference the synced quote field on the opportunity record.
| | C. Reference synced quote history on the opportunity.
| | D. Follow the opportunities’ quotes in Chatter. |
B. Reference the synced quote field on the opportunity record.
Question # 6
A premier customer for Universal Containers needs access to confidential product roadmap
information. Which two steps should a sales representative take to securely send this information
using content delivery?
Choose two answers.
| | A. Remove access to content after a specified date.
| | B. Require the customer to enter a password to view the content.
| | C. Require the customer to enter a security token to download the content.
| | D. Require the recipient to log into Salesforce to access the content. |
A. Remove access to content after a specified date.
B. Require the customer to enter a password to view the content.
Question # 7
The Universal Containers sales team wants to track product shipments for each of its customers. The
shipment tracking information is currently available in a back-end system, which the company plans
to integrate with Salesforce. Which set of objects are relevant for this integration?
| | A. Opportunity, opportunity product, campaign, custom object-shipment status
| | B. Opportunity, opportunity product, custom object-shipment status
| | C. Lead, account, opportunity product, custom object-shipment status
| | D. Lead, opportunity, product, custom object-shipment status |
B. Opportunity, opportunity product, custom object-shipment status
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