Question # 1
Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.
What are two reasons why CK’s UX Designer would consider using an interactive prototype in this situation?
Choose2 answers. | A. To increase the speed of design compared to paper prototyping | B. To eliminate the need for journey mapping during discovery | C. To avoid added long-term cost from oversight-driven rework | D. To enable iterative feedback from the users |
C. To avoid added long-term cost from oversight-driven rework D. To enable iterative feedback from the users
Explanation:
An interactive prototype is a simulation of the final product that allows users to interact with it and test its functionality and usability. An interactive prototype can be created using tools such as Figma or Invision, and can be shared with stakeholders and users for feedback and validation. An interactive prototype can have several benefits for a UX designer, especially when planning to roll out a refreshed version of a mobile app with some new functionality for customers. Two of these benefits are12:
To avoid added long-term cost from oversight-driven rework. An interactive prototype can help the UX designer to identify and fix any errors, bugs, or gaps in the design before the development stage. This can save time and money that would otherwise be spent on reworking the product after it is developed. An interactive prototype can also help the UX designer toensure that the new functionality is aligned with the customer needs and expectations, and that it does not compromise the existing functionality or performance of the app.
To enable iterative feedback from the users. An interactive prototype can provide a realistic and engaging user experience, and allow the users to explore the app and provide their opinions and suggestions. The UX designer can use the user feedback to iterate and improve the design, and to validate the assumptions and hypotheses. An interactive prototype can also help the UX designer to measure the user satisfaction and loyalty, and to test the app’s usability and accessibility.
The following two reasons are not valid for using an interactive prototype in this situation:
To increase the speed of design compared to paper prototyping. An interactive prototype is not necessarily faster than a paper prototype, as it requires more time and effort to create and refine. A paper prototype is a low-fidelity prototype that uses sketches or drawings to represent the app’s layout and functionality. A paper prototype can be useful for generating and testing ideas quickly and cheaply, and for involving the users in the co-design process3.
To eliminate the need for journey mapping during discovery. An interactive prototype is not a substitute for journey mapping, but a complement. Journey mapping is a UX research method that visualizes the user’s journey across the app, and identifies the touchpoints, actions, emotions, and pain points. Journey mapping can help the UX designer to understand the user’s context, goals, and needs, and to discover the opportunities for improvement. An interactive prototype can help the UX designer to test and validate the journey map, and to communicate the design vision to the stakeholders and users4. References: Interactive Prototypes Without Coding - Studio by UXPin, What is Interactive Prototypes? — updated 2023 | IxDF, Paper Prototyping as a Usability Testing Technique, Journey Mapping 101 | Nielsen Norman Group
Question # 2
A UX Designer is considering the design of arecord creation screen for the custom object Appointment.
Appointment records have to record types: Virtual and In-Person, Virtual appointments may have different virtual meeting software options, each with fields specific to it.
Which two considerations should be made when creating this record using Dynamic Forms?
Choose 2 answers | A. The use of tabs when creating the record is not allowed. | B. The form will not be available on mobile devices. | C. All software option sections of the form will always bevisible. | D. Fields can be organized into sections. |
A. The use of tabs when creating the record is not allowed. D. Fields can be organized into sections.
Explanation:
Dynamic Forms is a feature that allows users to customize the form fields and sections displayed to users on a page layout. Dynamic Forms can be used to create user-centric, intuitive,and dynamic record creation screens for custom objects, such as Appointment. When creating a record using Dynamic Forms, the UX designer should consider the following two aspects12:
The use of tabs when creating the record is not allowed. Dynamic Forms does not support the use of tabs within the form, as tabs are not compatible with the record creation process. Tabs are only available for viewing or editing existing records, not for creating new ones. Therefore, the UX designer cannot use tabs to separate the fields for different record types or software options on the record creation screen.
Fields can be organized into sections. Dynamic Forms allows the UX designer to group fields into sections, and place them anywhere on the page layout. Sections can have labels, collapsible headers, and visibility rules. The UX designer can use sections to create a logical and clear structure for the form, and to show or hide fields based on user input, data, or profile. For example, the UX designer can create a section for each software option, and use visibility rules to display only the relevant section based on the user’s selection.
The following two aspects are not true when creating a record using Dynamic Forms, and should be disregarded:
The form will not be available on mobile devices. Dynamic Forms is compatible with mobile devices, and the UX designer can preview and test the form on different device sizes and orientations. The form will automatically adjust to the screen size and layout of the mobile device, and provide a responsive and consistent user experience3.
All software option sections of the form will always be visible. Dynamic Forms allows the UX designer to use visibility rules to control the visibility of fields and sections on the form. Visibility rules can be based on user input, data, or profile. The UX designer can use visibility rules to show or hide software option sections based on the user’s selection of the record type or the software option. This can reduce the clutter and complexity of the form, and provide a personalized and flexible user experience4. References: Get Started with Dynamic Forms Unit | Salesforce Trailhead, Salesforce Dynamic Forms: Overview & Deep DiveTutorial, Dynamic Forms and Actions FAQ | Salesforce Help, Create Dynamic Forms with Visibility Rules | Salesforce Trailhead
Question # 3
A UX Designer wants to use Paths to provide guidance about which activities sales
representatives should be doing at each stage of the opportunity lifecycle.
Which two elements could be used in the Path's Guidance for Success sections? | A. Lightning Component | B. Images and Links | C. Progress Indicator | D. Rich Text |
B. Images and Links D. Rich Text
Explanation: The Path’s Guidance for Success sections can include the following two
elements:
Images and Links: Images and links can be used to provide visual cues and
additional resources for the sales representatives. For example, an image of a
checklist or a link to a best practice document can help the reps complete the
required tasks at each stage. Images and links can be added using the rich text
editor in the Path Settings page.
Rich Text: Rich text can be used to provide text-based guidance, such as tips,
reminders, instructions, or motivational messages. For example, a rich text
guidance can tell the reps what information they need to gather from the customer
or what actions they need to take to move the opportunity forward. Rich text can
be formatted using the rich text editor in the Path Settings page.
References:
: Set Up a Path
: Considerations and Guidelines for Creating Paths
: Optimize Sales Processes with Path in Salesforce
The two elements that can be used in the Path's Guidance for Success section are Images
and Links and Rich Text. Images and Links can be used to provide visual elements to the
Guidance for Success section, while Rich Text can be used to provide text-based
explanations and instructions. In addition, a Progress Indicator can be used to show the
user's progress through the Path.
Images and Links can be used to provide visual elements to the Guidance for Success
section. For example, if the user needs to read an article, a link to the article can be
included, as well as an image of the article cover. Similarly, if the user needs to view a
video, a link to the video and an image of the video can be included.
Rich Text can be used to provide text-based explanations and instructions. This can
include explanations of what the user should be doing at each stage of the Path, as well as
any other helpful information.
Finally, a Progress Indicator can be used to show the user's progress through the Path.
This can help the user understand where they are in the Path and how far they have left to
go.
Question # 4
The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones.
In which two ways should their experience be improved? Choose 2 answers | A. Request users to create and share their list views. | B. Share list views to Public Groups and only add relevant users. | C. Remove irrelevant public list views. | D. Recommend using related lists instead of list views. |
B. Share list views to Public Groups and only add relevant users. C. Remove irrelevant public list views.
Explanation:
To improve the experience of the service team at Cloud Kicks, their UX Designer should do the following12:
B. Share list views to Public Groups and only add relevant users. This will help to organize and manage the list views based on the roles and responsibilities of the service team members, and to avoid cluttering their list view menu with unnecessary or irrelevant list views. Public Groups are collections ofusers, roles, or other groups that can be used to share list views, reports, dashboards, and other records3.
C. Remove irrelevant public list views. This will help to reduce the number of list views available, and to make it easier for the service team members to find the relevant ones. Irrelevant public list views are those that are outdated, duplicated, unused, or not applicable to the service team’s needs or goals.
References: List Views - Salesforce Help, Your Complete Guide to Salesforce List Views in Lightning, Public Groups - Salesforce Help, Improve List View Performance - Salesforce
Question # 5
Which elements of visual design should be used to better translate style and branding
guidelines? | A. Typography, Color, Imagery | B. Wireframes, Personas, Blueprints | C. Sketching, Wireframes, Storyboards |
A. Typography, Color, Imagery
Explanation: In visual design, especially within the context of translating style and branding guidelines, certain elements play crucial roles in ensuring that the design
effectively communicates the intended brand identity and aesthetic. These elements
include:
Typography: The choice of fonts and how text is styled and arranged can
significantly impact the brand's voice and how content is perceived by the
audience. Typography can convey feelings, create hierarchy, and guide the user's
attention through the design.
Color: Color schemes are fundamental in visual design as they can evoke
emotions, communicate brand values, and improve the user's experience by
creating visual interest and guiding focus.
Imagery: The use of images, icons, illustrations, and other visual media must align
with the brand's style and values. Imagery can help tell a brand's story, convey
complex information quickly, and connect with users on an emotional level.
Options B and C, such as Wireframes, Personas, Blueprints, Sketching, and Storyboards,
are crucial in the early stages of the design process for conceptualization and planning but
do not directly translate style and branding guidelines in the same way that typography,
color, and imagery do.
Question # 6
A UX Design team is doing a review of a new Lightning Web Component (IWC). They are following the Salesforce Lightning Design System (SLDS) block, element, modifier (BEM) naming conventions.
Which class does NOT follow this convention? | A. .slds-avatar_circle | B. .slds-box | C. .slds--size-l-of-2 |
C. .slds--size-l-of-2
Explanation:
The SLDS BEM naming convention consists of three parts: block, element, and modifier. A block is a standalone component that can be reused across projects, such as a button, a card, or a modal. An element is a part of a block that has no standalone meaning, such as a label, an icon, or a header. A modifier is a flag that changes the appearance or behavior of a block or an element, such as size, color, or state. The modifier is separated from the block or element by two hyphens (–), and can have a value separated by a single hyphen (-), such as .slds-button–brand or .slds-button–neutral. The class .slds–size-l-of-2 does not follow thisconvention because it has no block or element name before the modifier. It should be something like .slds-grid–size-l-of-2 or .slds-col–size-l-of-2.
References:
[1]: Salesforce Lightning Design System - Introduction
[2]: Salesforce Lightning Design System - Naming Con
Question # 7
A UX Designer needs to restyle a Lightning Web Component (LWC) to
meet brand guidelines.
Which key consideration about that LWC should the UX designer be aware of? | A. Only the main Lightning Modal component can be styled using styling hooks. | B. Only the body, footer, and header helper components can be styled using styling hooks. | C. The model cannot be styled using styling hooks |
A. Only the main Lightning Modal component can be styled using styling hooks.
Explanation:
When restyling a Lightning Web Component (LWC) to meet brand
guidelines, it's important to know that styling customization options may be limited.
Specifically, only the main Lightning Modal component can be styled using styling hooks.
This limitation means that while you can apply brand-specific styles to the overall modal
component using styling hooks, the finer control over the modal's internal sections (like the
body, footer, and header) might not be directly accessible through these hooks. This
constraint necessitates a strategic approach to styling, focusing on the aspects of the
modal that can be customized to align with brand guidelines while understanding the
inherent limitations.
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