Question # 1
| During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for: | | A. Make the global search bar bigger on every page | | B. Update the homepage with access to commonly used reports | | C. Add the daily task component to the homepage | | D. Create the mind board to communicate the visual style of the UI |
B. Update the homepage with access to commonly used reports
Explanation:
Updating the homepage with access to commonly used reports is the best way to make sure the user can quickly accessthe reports they need. This could include making the global search bar bigger on every page, adding the daily task component to the homepage, or creating a mind board to communicate the visual style of the UI. Additionally, Salesforce has some great resources on designing for search, such as their Search Design Guide [1] and their Search Best Practices [2].
[1] https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-search-design-guide.pdf [2] https://developer.salesforce.com/docs/atlas.en-us.salesforce_search_best_practices.meta/salesforce_search_best_practices/search_best_practices_intro.htm
Question # 2
| What is a goal of usability testing? | | A. Showing users how to use the design in the right way | | B. A Learning about the user's behavior and preferences | | C. Identifying the best variation of a page |
B. A Learning about the user's behavior and preferences
Explanation:
Usability testing is a method of evaluating how easy and intuitive a product or service is to use by observing real users performing specific tasks. It can help identify usability issues, user needs, and user satisfaction. A goal of usability testing is to learn about the user’s behavior and preferences, such as how they interact with the design, what they expect from the design, what they like or dislike about the design, and what they find confusing or frustrating about the design. By learning about the user’s behavior and preferences, the UX designer can gain insights and feedback that can help improve the design and enhance the user experience.
References:
: User Experience Designer Certification Prep: Module 6: Validate User Interfaces
: What is Usability Testing?
Question # 3
| Cloud Kicks marketing development representatives need to process incoming leads.
Understanding the typical lead to opportunity is essential to the design.
Which three new records would typically be created when they convert a lead?
(Choose 3 answers) | | A. Contact | | B. Activity | | C. Converted Lead | | D. Account | | E. Opportunity |
A. Contact
D. Account
E. Opportunity
Explanation: When a lead is converted in Salesforce, three new records are typically
created: a contact, an account, and an opportunity. A contact is a person who is associated
with an account and has a role in a sales process. An account is a company or
organization that is a potential or existing customer. An opportunity is a sales deal that is in
progress or has been closed. These records are linked together and use the information
from the lead record. The lead record becomes read-only and is marked as converted.
Question # 4
| A UX Designer presents a creative design approach to solving end-user problems,
beginning with identifying their needs and ending with creating solutions that meet those
needs.
Which approach is being followed? | | A. Salesforce Declarative Design | | B. Digital Declarative Design | | C. Human-Centered Design | | D. User Interface Design |
C. Human-Centered Design
Explanation: The approach that is being followed by the UX Designer is the Human-
Centered Design. This is a creative design approach that focuses on understanding the
end-user’s needs, problems, and context, and then creating solutions that are desirable,
feasible, and viable for them. The Human-Centered Design process typically involves four phases: empathize, define, ideate, and prototype.
Question # 5
| Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners. Which two points should an architect consider in this situation?
Which two point should an Architect consider in this situation?
Choose 2 answers | | A. Using a temporary parking lot account to improve performance. | | B. Changing complex role hierarchy can cause a high level of sharing recalculation. | | C. Restricting the organization-sharing configurations to private. | | D. Replacing Account records ownerships massively can cause data skew. |
B. Changing complex role hierarchy can cause a high level of sharing recalculation.
D. Replacing Account records ownerships massively can cause data skew.
Explanation:
Changing the role hierarchy and reassigning account owners can have a significant impact on the data visibility and performance of Salesforce. An architect should consider the following points in this situation:
Changing complex role hierarchy can cause a high level of sharing recalculation. Depending on the sharing settings, roles can control the level of visibility that users have into the Salesforce data. Users at any given role level can view, edit, and report on all data owned by or shared with users below them in the role hierarchy, unless the sharing model for an object specifies otherwise. When the role hierarchy is changed, Salesforce must recalculate the sharing rules and group membership for all the affected users and records, which can take a long time and consume a lot of system resources. Therefore, changing a complex role hierarchy should be done carefully and preferably during off-peak hours1.
Replacing account records ownerships massively can cause data skew. Data skew occurs when more than 10,000 child records are related to the same parent record, or more than 10,000 records of any object are owned by a single user. This can cause performance issues, such as locking, timeouts, and failures, when updating or sharing those records. When account owners are reassigned massively, it can create or worsen data skew, especially if the accounts have many child records, such as contacts and opportunities. Therefore, replacing account records ownerships massively should be avoided or minimized23.
References:
: [Design Your Data Model Unit | Salesforce Trailhead]
: [Data Skew in Salesforce - Why it Matters | Salesforce Ben]
: [Ownership Data Skew | Designing Record Access for Enterprise Scale | Salesforce
Developers]
Question # 6
| What would it mean for the user when designing perceivable content? | | A. The content should only be visible. | | B. The content should not be visible to all senses. | | C. The content should not be visible to all senses. | | D. The content should only be audible. |
A. The content should only be visible.
Explanation:
According to the Web Content Accessibility Guidelines (WCAG), which are the leading international standards for accessible web design, perceivable content is content that can be presented to users in ways they can perceive. This means that the content should be available tothe senses (vision, touch, and hearing) either through the browser or through assistive technologies like screen readers, screen enlargers, and others1. Therefore, the content should only be visible is the correct answer, as it implies that the content can be seen by users who rely on vision to access the web. The other options are incorrect, as they suggest that the content is not perceivable to all users.
References:
Web Accessibility For Beginners | DigitalOcean, Perceivable: Content on the web should be perceivable.
Question # 7
| The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones.
In which two ways should their experience be improved? Choose 2 answers | | A. Request users to create and share their list views. | | B. Share list views to Public Groups and only add relevant users. | | C. Remove irrelevant public list views. | | D. Recommend using related lists instead of list views. |
B. Share list views to Public Groups and only add relevant users.
C. Remove irrelevant public list views.
Explanation:
To improve the experience of the service team at Cloud Kicks, their UX Designer should do the following12:
B. Share list views to Public Groups and only add relevant users. This will help to organize and manage the list views based on the roles and responsibilities of the service team members, and to avoid cluttering their list view menu with unnecessary or irrelevant list views. Public Groups are collections ofusers, roles, or other groups that can be used to share list views, reports, dashboards, and other records3.
C. Remove irrelevant public list views. This will help to reduce the number of list views available, and to make it easier for the service team members to find the relevant ones. Irrelevant public list views are those that are outdated, duplicated, unused, or not applicable to the service team’s needs or goals.
References: List Views - Salesforce Help, Your Complete Guide to Salesforce List Views in Lightning, Public Groups - Salesforce Help, Improve List View Performance - Salesforce
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