Question # 1
| Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK’s UX Designer has identified
that dynamic dashboards could be a useful tool to improve org usability and experience.
How many different dynamic dashboards could they create? | | A. Up to 3 | | B. Unlimited | | C. Up to 20 | | D. Up to 10 |
D. Up to 10
Explanation: According to the Salesforce documentation, the number of dynamic
dashboards that an organization can have depends on the edition of Salesforce that they
are using. A dynamic dashboard is a dashboard that runs using the security settings of the
user viewing the dashboard, so that each user sees the data according to their own access
level. Dynamic dashboards are useful for sharing one common set of dashboard
components to users with different levels of access, without having to create separate
dashboards for each user or role. The documentation states that: -
Enterprise Edition can use up to 5 dynamic dashboards
-
Unlimited and Performance Edition can use up to 10 dynamic dashboards
-
Developer Edition can use up to 3 dynamic dashboards
-
Additional dynamic dashboards may be available for purchase
Therefore, since Cloud Kicks has an Unlimited Edition Salesforce org, they can create up
to 10 different dynamic dashboards.
Question # 2
| A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create
consistent user interface across Cloud Kicks' various platforms.
On which three platforms could the designer use SLDS resources?
(Choose 3 answers) | | A. Android | | B. Visualforce | | C. Heroku | | D. MuleSoft | | E. Azure |
B. Visualforce
C. Heroku
E. Azure
Explanation: The Salesforce Lightning Design System (SLDS) is a collection of design
resources that help create consistent and beautiful user interfaces across various
platforms. The SLDS includes base components, tokens, design patterns, icons, fonts, and
more, that follow the design principles and best practices of Lightning Experience. The
SLDS can be used on the following three platforms:
Visualforce: Visualforce is a framework that allows developers to create custom
user interfaces for web and mobile applications on the Salesforce platform.
Visualforce pages can leverage the SLDS styles to match the look and feel of
Lightning Experience, without writing any CSS code. By adding the
attribute lightningStylesheets="true" to the tag, Visualforce pages
can automatically transform the standard Visualforce components into their SLDS
equivalents12.
Heroku: Heroku is a cloud platform that supports various languages and
frameworks, such as Node.js, Java, or PHP. Heroku applications can leverage the
SLDS resources, such as the base components, the tokens, and the design
patterns, to create web applications that have a consistent Lightning Experience
look and feel. Heroku applications can also use the Lightning Out feature to embed
Lightning components into their pages, and use the Lightning Web Components
framework to create reusable UI elements34.
Azure: Azure is a cloud platform that offers various services and tools for building,
deploying, and managing applications. Azure applications can leverage the SLDS
resources, such as the base components, the tokens, and the design patterns, to
create web applications that have a consistent Lightning Experience look and
feel. Azure applications can also use the Lightning Out feature to embed Lightning
components into their pages, and use the Lightning Web Components framework
to create reusable UI elements56.
Question # 3
| Cloud Kicks wants its Discovery team to help explain the relationships between process
steps and business teams.
Which types of process map should they produce? | | A. SIPOC Map | | B. High-Level Process Map | | C. Cross-Functional Flowchart | | D. Value Stream Map |
C. Cross-Functional Flowchart
Explanation:
A cross-functional flowchart is a type of process map that shows the relationships between
process steps and business teams. A cross-functional flowchart uses horizontal or vertical
swimlanes to group the process steps by the roles or departments that are responsible for
them. A cross-functional flowchart can help Cloud Kicks’ Discovery team to explain how
different teams collaborate and communicate in the process, as well as identify any gaps,
overlaps, or inefficiencies in the process. A cross-functional flowchart can also show the
inputs, outputs, and decisions at each step, and the flow of information and materials
across the swimlanes.
Question # 4
Universal Containers (UC) uses a custom lightning component with an Apex class to display
shipment information (custom object, private OWD). UC sales managers are complaining
about two important points:
● Shipment records that belong to their teams can be seen by other users.
● Shipment amount should be visible only by managers, but sales reps are able to view it.Which two features did the development team miss that is causing the problems?
Choose 2 answers.
| | A. Use runAs in test class to enforce user permissions and field-level permissions. | | B. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation. | | C. Use isSharable keyword in Apex classes to assurerecord visibility. | | D. Use isAccessible() method in Apex classes to check field accessibility |
B. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.
D. Use isAccessible() method in Apex classes to check field accessibility
Explanation:
The development team missed two features that are causing the problems:
The With Sharing keyword in Apex classes to enforce sharing rules evaluation. This keyword allows the Apex class to run in the context of the current user and respect the organization’s sharing rules. Without this keyword, the Apex class runs in system mode and ignores the sharing rules, which can result in unauthorized access to records that belong to other users .
The isAccessible() method in Apex classes to check field accessibility. This method returns true if the current user has read access to the specified field, and false otherwise. Without this method, the Apex class does not check the field-level security settings and can display fields that should be hidden from the user, such as the shipment amount .
References:
: Using the with sharing or without sharing Keywords
: Enforcing Sharing Rules in Apex
: Schema.DescribeFieldResult Class
: Enforcing CRUD and FLS
Question # 5
| W UX wants to customer the end user’s Salesforce app experience.
Which two administrator capabilities should be used for mobile navigation menu setup?
Choose 2 answers | | A. Tab visibility is dependent on the location of the user.Different menu configurations can
be set for different types of users. | | B. Navigation items are configure in the Salesforce Navigation Setup mode. | | C. Visualforce pages and Lightning pages can be included |
B. Navigation items are configure in the Salesforce Navigation Setup mode.
C. Visualforce pages and Lightning pages can be included
Explanation: The Salesforce Navigation Setup mode allows the administrator to customize
the navigation menu and navigation bar of the Salesforce mobile app using the Mobile Only
app. The administrator can select the Lightning pages, Visualforce pages, Lightning
components, and other productivity items that they want to appear in the navigation menu
and navigation bar. The administrator can also reorder the navigation items and create tabs
for them. To customize navigation items, in the Quick Find box, enter Navigation, and
select Salesforce Navigation 1. Visualforce pages and Lightning pages can be included in
the navigation menu and navigation bar of the Salesforce mobile app, as long as they have
tabs created for them. To create a tab, from Setup, enter Tabs in the Quick Find box, and
select Tabs 1.
Question # 6
| Financial advisor should be able to access a customer’s record in Sales Cloud and see all
potential business opportunities related to each individual customer. The bank does not
have any corporate or business customers at this time.
How should a UX Designer suggest the bank represent its customers within its Salesforce
instance? | | A. Standard Person Account Object | | B. Standard Lead Object | | C. Standard Opportunity object | | D. Standard Account object. |
A. Standard Person Account Object
Explanation:
A standard person account object is the best option for representing the bank’s customers
within its Salesforce instance. A person account is a type of account that represents an
individual rather than a company. Person accounts are a hybrid of the account and contact
objects, combining their characteristics into one. They allow the bank to store information
that applies to humans, such as first and last names, email, phone, address, etc. When a
person account is created, a contact is automatically created and associated with the
account. Person accounts are the Salesforce official model for representing an individual
and can be used alongside business accounts for B2B and B2C activities. In Financial
Services Cloud, person accounts can be used for a simplified, customizable user
experience1. A person account can also have related opportunities, which are potential
sales or revenue-generating events. This way, the financial advisor can access a
customer’s record and see all potential business opportunities related to each individual
customer2.
The other options are not suitable for the bank’s scenario. A standard lead object is a
prospect or potential customer who has expressed interest in the bank’s products or
services, but has not yet qualified as a sales opportunity. A lead can be converted into an
account, a contact, and an opportunity when it is ready to be pursued3. However, the bank
does not need to use leads to track its customers, as they are already existing customers
who have accounts with the bank. A standard opportunity object is a sales or revenuegenerating
event that is related to an account. An opportunity can have multiple stages,
products, amounts, and probabilities of closing. An opportunity can also be linked to a
campaign, which is amarketing initiative to generate leads or contacts4. However, the bank
cannot use opportunities alone to represent its customers, as they are not standalone
objects, but rather depend on accounts. A standard account object is a company or
organization that the bank does business with. An account can have multiple contacts,
which are the people who work at the account and interact with the bank. An account can
also have related opportunities, cases, activities, and other records5. However, the bank
does not have any corporate or business customers at this time, so using standard
accounts would not reflect the nature of its individual customers.
Question # 7
| A UX Designer needs to restyle a Lightning Web Component (LWC) to
meet brand guidelines.
Which key consideration about that LWC should the UX designer be aware of? | | A. Only the main Lightning Modal component can be styled using styling hooks. | | B. Only the body, footer, and header helper components can be styled using styling hooks. | | C. The model cannot be styled using styling hooks |
A. Only the main Lightning Modal component can be styled using styling hooks.
Explanation:
When restyling a Lightning Web Component (LWC) to meet brand
guidelines, it's important to know that styling customization options may be limited.
Specifically, only the main Lightning Modal component can be styled using styling hooks.
This limitation means that while you can apply brand-specific styles to the overall modal
component using styling hooks, the finer control over the modal's internal sections (like the
body, footer, and header) might not be directly accessible through these hooks. This
constraint necessitates a strategic approach to styling, focusing on the aspects of the
modal that can be customized to align with brand guidelines while understanding the
inherent limitations.
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