Question # 1
| Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography' | | A. Component Blueprints | | B. BEM Naming Classes | | C. Utility Classes |
C. Utility Classes
Explanation:
To create visual consistency with regard to alignments, grids, spacing, and typography, the part of the Salesforce Lightning Design System (SLDS) that should be used is utility classes. Utility classes are CSS classes that provide common styling properties, such as margins, paddings, borders, colors, fonts, and text alignments. Utility classes can be applied to any HTML element to quickly and easily adjust its appearance and layout. Utility classes follow the BEM (Block Element Modifier) naming convention, which makes them easy to read and understand. Utility classes can help the designer to create visual consistency across the Lightning components and pages, without writing custom CSS or overriding the component blueprints. References: : Utility Classes | Lightning Design System : UX Designer Certification Prep: Designing with Lightning Design System | Trailhead
Question # 2
| Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation
or use the Console for its Sales team.
What is one requirement that could lead to recommending the Console? | | A. Need for viewing multiple list views at the same time | | B. Ability to toggle between multiple records | | C. Work that is mostly in the field |
B. Ability to toggle between multiple records
Explanation: The Console is a tab-based workspace that allows users to access multiple
records and related information on a single screen. This can help users who need to switch
between different records quickly and easily, without losing context or wasting time. For
example, a salesperson who needs to compare different opportunities, check account
details, or update contact information can benefit from using the Console. The Standard
Salesforce Navigation, on the other hand, only allows users to open one record at a time,
which can be limiting for some use cases.
Question # 3
| Cloud Kicks’ support agents needto interact with customer information stored in several
different objects when handling cases submitted from their web form. In which two ways could the agent experience be made more efficient? Choose 2 answers | | A. Open links in new windows when agents click on details from case widgets. | | B. Use Salesforce Flow to help complete fields required for case closure. | | C. Design custom Lightning Web Components for the customer to complete. | | D. Complete relevant information about the customer using Lightning Record Pages. |
B. Use Salesforce Flow to help complete fields required for case closure.
D. Complete relevant information about the customer using Lightning Record Pages.
Explanation: To make the agent experience more efficient when handling cases submitted
from their web form, two possible ways are to use Salesforce Flow and to complete
relevant information about the customer using Lightning Record Pages. Salesforce Flow is
a tool that allows the designer to automate business processes by creating guided, visual
workflows. Flows can help agents to complete fields required for case closure by providing
them with screens, logic, and actions that guide them through the process. Lightning
Record Pages are customizable layouts that display information about a specific record,
such as a case or a customer. Record pages can help agents to access and update
relevant information about the customer using components, tabs, and related lists. Record
pages can also be personalized for different profiles, roles, and app contexts.
Question # 4
| Universal Containers' organization wide-defaults model is private for the Account object. A
sales repeats to opportunity records.
Which level of access will the sales rep have to the related account record? | | A. No access | | B. Read/Create/Edit access | | C. Read/Create access | | D. Read-only access |
D. Read-only access
Explanation: A sales rep who owns an opportunity record will have read-only access to
the related account record, if the organization-wide default for the Account object is private.
This is because the opportunity owner is automatically granted read-only access to the
account that the opportunity is associated with, regardless of who owns the account. This is
called implicit sharing, and it is a built-in feature of Salesforce to ensure that users can
access the data they need to do their work. However, the opportunity owner will not be able
to create, edit, or delete the account record, unless they have other sharing mechanisms
that grant them higher access, such as role hierarchy, sharing rules, manual sharing, or
View All or Modify All permissions.
Question # 5
| Cloud Kicks’ website serves two primary authenticated audiences: suppliers and installers.
Their overall experience is the same, but the presentations for the audience should have a
unique look and feel. Experience Builder will used to create a unique for each audience
that includes colors, image, and typography.
Which out-of-the-box design approach should be recommended? | | A. Use custom CSS to override the default template and Theme panel styles. | | B. Create branding sets and assign them to each audience using audience targeting | | C. Use unique sites under digital experiences for each audience and tailor the look and feel
of each. | | D. Create a custom theme for each audience and apply it to the same site. |
D. Create a custom theme for each audience and apply it to the same site.
Explanation: To create a unique experience for each audience that includes colors,
images, and typography, the recommended out-of-the-box design approach is to use
branding sets and assign them to each audience using audience targeting. Branding sets
are collections of branding attributes, such as logos, fonts, colors, and images, that can be
applied to a site or a page to customize its look and feel. Audience targeting is a feature
that allows the designer to deliver different content and experiences to different groups of
users based on criteria such as profile, location, or behavior. By creating branding sets and
assigning them to each audience using audience targeting, the designer can easily create
a unique and consistent experience for each audience without creating separate sites or
custom themes.
References:
Branding Sets | Salesforce Help : Audience Targeting |
Salesforce Help : UX Designer Certification Prep: Designing with Experience Builder |
Trailhead
The best approach for Cloud Kicks to create a unique look and feel for each audience is to
create branding sets and assign them to each audience using audience targeting. With this
approach, the same website can be used for both audiences, while the look and feel of
each page can be tailored to each audience.
Branding sets allow you to create unique designs and apply them to specific audiences.
You can create unique colors, images, and typography for each audience and then target
them to the appropriate audiences using the audience targeting feature. This will ensure
that each audience has a unique look and feel that meets their needs.
References:
[1] https://help.salesforce.com/articleView?id=siteforce_editing_audience_targeting.htm&ty
pe=5 [2] https://help.salesforce.com/articleView?id=siteforce_branding_sets.htm&type=5
[3
] https://help.salesforce.com/articleView?id=siteforce_creating_branding_sets.htm&type=5
Question # 6
| Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1.
What should they consider about themes and branding? | | A. Salesforce automatically updates the selected brand color to make it accessible; this should overridden to select the colors manually. | | B. There is a default WCAG complaint Salesforce color theme; only brand color can be updated. | | C. The color palette is auto-generated based on the brand color to be WCAG compliant. |
C. The color palette is auto-generated based on the brand color to be WCAG compliant.
Explanation:
Themes and branding allow Salesforce app developers to customize the look and feel of their apps to match their company’s branding and accessibility standards. One of the features of themes and branding is the ability to select a brand color, which is the primary color used for buttons, links, and highlights. Salesforce automatically generates a color palette based on the brand color, which includes accessible colors that meet the WCAG 2.1 contrast ratio guidelines. This ensures that the app is visually appealing and accessible to users with different color vision abilities. Developers can also customize other aspects of the theme, such as the logo, page background, and default font.
References: [Themes and Branding Basics], [Accessibility in Salesforce]
Question # 7
| The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.
Which design should the design use? | A. Responsive
| | B. Refactored | | C. Reactive | | D. Proactive |
A. Responsive
Explanation:
The design that the UX Designer at Cloud Kicks should use to make the website size and content adapt to the screen size, platform and orientation is responsive. Responsive web design is a web design approach that uses HTML and CSS to automatically resize, hide, shrink, or enlarge, a website, to make it look good on all devices (desktops, tablets, and phones) 1. Responsive web design is not a program or a JavaScript, but a set of best practices that include using media queries, flexible grids, fluid images, and breakpoints to create a layout that can respond to any device being used to view the content 2. Responsive web design is one of the learning objectives for the Salesforce User Experience Designer certification 3.
References: [Responsive Web Design Introduction], [Responsive design -Learn web development], [Salesforce Certified User Experience Designer Exam Guide]https://www.w3schools.com/html/html_responsive.asp
https://www.w3schools.com/Css/css_rwd_intro.asp
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