Question # 1
A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience. How should the designer help mitigate pushback from developers? | | A. A Share research notes from previous projects with them. | | B. Get buy-in from the development lead first and let them persuade others. | | C. Work together on setting up UX Indicators. |
C. Work together on setting up UX Indicators.
Explanation: The best way for the designer to help mitigate pushback from developers is
to work together on setting up UX Indicators. UX Indicators are a set of metrics that
measure the user experience of a product or feature, such as usability, satisfaction,
engagement, and adoption1. By working together on setting up UX Indicators, the designer
and the developers can align on the goals and expectations of the design changes, and
use data and evidence to evaluate their impact. This can help to reduce the subjective
opinions and assumptions that might cause pushback, and foster a collaborative and user centered
culture. Sharing research notes from previous projects with them (A) might not be
very helpful, as the research might not be relevant or applicable to the current project, and
the developers might not trust or understand the research methods or findings. Getting
buy-in from the development lead first and let them persuade others (B) might not be very
effective, as it might create a top-down or hierarchical approach that does not involve the
developers in the design process, and might make them feel excluded or
ignored.
Question # 2
| A UX Designer is creating a site for delivery within Builder for a customer who has strict
requirements is stay focused on out-of-the-box styling and components only.
Which three methods would deliver a branded experience?
(Choose 3 answers) | | A. Select a footer and configure which social media links to display | | B. Display custom variations of pages based on user behavior. | | C. Select a theme and customize content including copy and imagery. | | D. Use the theme editor to adjust fonts, text case, colors, and site logo. | | E. Create flexible layouts for pages with unique background images |
A. Select a footer and configure which social media links to display
C. Select a theme and customize content including copy and imagery.
D. Use the theme editor to adjust fonts, text case, colors, and site logo.
Explanation: These three methods would deliver a branded experience for a customer
who has strict requirements to stay focused on out-of-the-box styling and components only.
They are all features of the Builder tool, which is a drag-and-drop interface that allows
users to create and customize websites without coding. By using these methods, a UX
Designer can create a consistent and appealing visual identity for the customer’s site, as
well as showcase their brand values and personality.
Select a footer and configure which social media links to display: The footer is the
bottom section of a web page that usually contains information such as contact
details, terms and conditions, privacy policy, and social media links. By selecting a
footer component from the Builder library, a UX Designer can easily add and
configure the social media links that the customer wants to display on their site.
This can help the customer connect with their audience, increase their brand
awareness, and drive traffic to their social media platforms.
Select a theme and customize content including copy and imagery: A theme is a
predefined set of design elements, such as colors, fonts, and layouts, that can be
applied to a website to give it a consistent and professional look. By selecting a
theme from the Builder library, a UX Designer can quickly create a site that
matches the customer’s brand identity and preferences. A UX Designer can also
customize the content of the site, such as the copy and imagery, to make it more
relevant and engaging for the customer’s target audience.
Use the theme editor to adjust fonts, text case, colors, and site logo: The theme
editor is a feature of the Builder tool that allows users to fine-tune the appearance
of their site by adjusting various design elements, such as fonts, text case, colors,
and site logo. By using the theme editor, a UX Designer can create a site that
reflects the customer’s brand personality and style, as well as enhance the
readability and usability of the site. A UX Designer can also upload the customer’s
site logo, which is a graphical representation of their brand name or symbol, to
increase their brand recognition and credibility.
Question # 3
| Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform? | | A. Card Sorting | | B. Task Analysis | | C. Prototype testing | | D. Expert Review |
D. Expert Review
Explanation:
An expert review is an activity that a designer can perform to conduct an independent audit of a current website. An expert review is a method of evaluating the usability and user experience of a website by applying established principles, guidelines, and heuristics. An expert review can help identify the strengths and weaknesses of a website, as well as provide recommendations for improvement. An expert review can be done by one or more experts, who can be internal or external to the organization. An expert review can be done at any stage of the design process, but it is especially useful before launching a new or redesigned website, or when there is a need to assess the current state of a website. [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Testing and Evaluation]
Card sorting, task analysis, and prototype testing are not activities that a designer can perform to conduct an independent audit of a current website. Card sorting is a method of organizing and labeling information for a website, based on how users group and name the content. Task analysis is a method of understanding and documenting the goals, tasks, and steps that users perform on a website. Prototype testing is a method of evaluating the functionality and usability of a website by having users interact with a mock-up or a simulation of the website. These methods are useful for creating or improving a website, but they are not suitable for auditing a website without involving the users. [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Testing and Evaluation] References: [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Testing and Evaluation]
Question # 4
| Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In-
App Learning functionality. CK wants to assign learning content to employees as part of its
onboarding process.
Which two features could be assigned to learners? Choose 2 answers | | A. Trailmixes | | B. Trails | | C. Modules/Badges | | D. External LMS Content |
A. Trailmixes
C. Modules/Badges
Explanation: CK can assign learning content to employees using In-App Learning functionality in the following two ways:
Trailmixes: Trailmixes are custom learning paths that can include modules,
projects, trails, and even external links. CK can create and assign trailmixes to
learners based on their roles, goals, or interests. Learners can access trailmixes
from the Learning Home or the Guidance Center in Salesforce.
Modules/Badges: Modules are units of instruction that cover specific topics and
skills. Badges are earned by completing modules or projects. CK can assign
modules or badges to learners to help them learn specific features or
functionalities in Salesforce. Learners can access modules or badges from the
Learning Home or the Guidance Center in Salesforce.
Question # 5
| Which two would be considered responsive design best practices?
(Choose 2 answers) | | A. Specify breakpoint sizes | | B. Use separate URLs per device | | C. Utilize pop-up windows | | D. Minimize page weight |
A. Specify breakpoint sizes
D. Minimize page weight
Explanation: Responsive design is a web design approach that aims to make web pages
adapt to different screen sizes and resolutions, ensuring good usability and user
experience across all devices. Some of the best practices for responsive design are:
Specify breakpoint sizes: Breakpoints are the points at which the layout of a web
page changes based on the width of the viewport. For example, a web page may
have a two-column layout on a desktop, a single-column layout on a tablet, and a
stacked layout on a mobile phone. Specifying breakpoint sizes helps to create a
fluid and flexible layout that responds to the device capabilities and user
preferences. Breakpoints can be specified using media queries in CSS, which
allow applying different styles depending on the media features, such as width,
height, orientation, resolution, etc. For example:
@media (max-width: 600px) { /* Styles for screens that are 600px or smaller */ }
@media (min-width: 601px) and (max-width: 900px) { /* Styles for screens that are
between 601px and 900px */ }
@media (min-width: 901px) { /* Styles for screens that are 901px or larger */ }
Minimize page weight: Page weight is the amount of data that a web page
transfers to load on a browser. It includes the size of the HTML, CSS, JavaScript,
images, fonts, and other resources that make up the web page. Minimizing page
weight helps to improve the performance, speed, and user satisfaction of a web
page, especially on mobile devices that may have limited bandwidth, battery, and
processing power. Some of the ways to minimize page weight are:
The other two options, using separate URLs per device and utilizing pop-up windows, are
not considered responsive design best practices, as they can create usability and
accessibility issues for the users. Using separate URLs per device means creating different
versions of a web page for different devices, such as example.com for desktop,
m.example.com for mobile, and t.example.com for tablet. This approach can lead to
inconsistent and fragmented user experiences, as well as duplicate content and SEO
problems. Utilizing pop-up windows means creating new browser windows that open on top
of the current web page, usually to display advertisements, notifications, or forms. This
approach can be annoying and intrusive for the users, as well as difficult to close or
navigate on small screens.
Question # 6
| A UX Designer is adding an icon without a visible, descriptive level to an interface using a salesforce Lightning Design System (SLDS) component Blueprint.
Which attribute should be used to ensure the icon complies with accessibility requirements? | | A. href | | B. class | | C. title | | D. for |
C. title
Explanation:
According to the SLDS documentation, icons require a containing element with the class slds-icon_container for accessibility support. If the icon is used without a visible, descriptive label, a title attribute is needed on the containing element. The title should describe the icon. For example:
The title attribute provides a tooltip for the icon when the user hovers over it, and it also helps screen readers to announce the icon’s meaning. The other attributes (href, class, and for) do not provide this functionality.
References: Icons - Lightning Design System
Question # 7
| Cloud Kicks wants its users to know when a new feature is enabled or available with a
short video explaining the new feature.
What should be recommended? | | A. Lightning Path component | | B. Docked prompt using In-App Guidance | | C. Custom video component | | D. Utility bar with embedded video |
B. Docked prompt using In-App Guidance
Explanation: To let its users know when a new feature is enabled or available with a short
video explaining the new feature, the recommended solution is to use a docked prompt
using In-App Guidance. In-App Guidance is a feature that allows the designer to create
prompts and walkthroughs that guide users through new or complex tasks in Salesforce. A
docked prompt is a type of prompt that appears at the bottom of the screen and can contain
text, images, or videos. A docked prompt can be used to announce a new feature and
provide a short video tutorial on how to use it. The designer can also set the conditions for
when and how often the prompt should appear, and track the user engagement with the
prompt.
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