Question # 1
Northern Trail Outfitters (NTO) is building a hyperautomation solution using Salesforce and MuleSoft. Their Salesforce admin needs to automate a comprehensive, multi-step process that a single user will execute after a case record is created.
How should the Salesforce Flow solution be structured to meet this requirement? | | A. An autolaunched flow that will process user inputs and conditional logic to automate the process in Salesforce | | B. A single flow Orchestration that uses Stages and Steps to organize automated actions and process user inputs | | C. A screen flow to process user inputs and an autolaunched flow to process backend steps automatically | | D. A parent flow with subflows to help organize automated actions and generate reusable components |
B. A single flow Orchestration that uses Stages and Steps to organize automated actions and process user inputs
Explanation: To address the comprehensive, multi-step process automation requirement at Northern Trail Outfitters (NTO), a single flow orchestration that uses Stages and Steps is the best solution.
Flow Orchestration in Salesforce:
Comprehensive Process Automation:
Question # 2
An AnyAirlines employee determines that an RPA process is a strong candidate for automation. When approving the process, the employee needs to specify a group of potential users to manage the RPA process throughout its lifecycle.
According to best practices, which group should the employee choose? | | A. Scrum team | | B. Center for Enablement | | C. Center of Excellence | | D. Multiple project managers |
C. Center of Excellence
Explanation: When approving an RPA process and specifying a group of potential users to manage it throughout its lifecycle, the best practice is to choose the Center of Excellence (CoE):
Center of Excellence (CoE):
Lifecycle Management:
Best Practices:
References:
MuleSoft RPA Documentation
RPA Center of Excellence Best Practices
Question # 3
Northern Trail Outfitters (NTO) has outgrown its custom Extract-Transform-Load (ETL) solution and needs to migrate its ETL jobs to a new tool. One of the requirements is a single interface to view and manage the ETL jobs. Some of these ETL jobs interact with systems that are hosted on-premises.
According to Salesforce's hyperautomation best practices, how should Salesforce's various hyperautomation solutions be combined to meet NTO's requirements? | A. Migrate all integrations to MuleSoft Compose.
Use the Salesforce UI to view all MuleSoft Composer integrations.
Leverage MuleSoft RPA for on-premises systems. | B. Implement a three-tier API-led strategy to migrate its ETL jobs to a new tool.
Use Anypoint API Manager to view and manage all API integrations. | C. Migrate integrations with simple transformations to MuleSoft Composer and complex integrations to Anypoint Platform.
Use Anypoint Exchange to view and manage all API integrations. | D. Use External Services in Salesforce to connect with Anypoint Platform.
Use Orchestrator to coordinate the different ETL jobs in a single UI.
Leverage MuleSoft RPA for on-premises systems. |
C. Migrate integrations with simple transformations to MuleSoft Composer and complex integrations to Anypoint Platform.
Use Anypoint Exchange to view and manage all API integrations.
Explanation: To meet NTO’s requirements of migrating ETL jobs and managing them efficiently, the following approach is recommended:
Migrate Simple Integrations to MuleSoft Composer:
Migrate Complex Integrations to Anypoint Platform:
Use Anypoint Exchange:
This approach leverages the strengths of both tools and ensures that all API integrations are efficiently managed and monitored.
References:
Anypoint Platform Documentation
Anypoint Exchange Documentation
Question # 4
AnyAirlines is creating a hyperautomation solution that will run any time a record is created in NetSuite and will update a record in Salesforce. Many records present in Salesforce need to be related to the updated record. AnyAirlines wants to automatically update each of these dependent records.
When combined, which two hyperautomation solutions should be used to automate this process without involving IT? (Choose two.) | | A. Anypoint Platform | | B. Salesforce Flow | | C. MuleSoft RPA | | D. MuleSoft Composer |
B. Salesforce Flow
D. MuleSoft Composer
Explanation: To automate the process of updating related records in Salesforce when a record is created in NetSuite, combining Salesforce Flow and MuleSoft Composer is ideal:
MuleSoft Composer:
Salesforce Flow:
Combining MuleSoft Composer for integration and Salesforce Flow for in-Salesforce automation ensures that the entire process is streamlined and automated without requiring IT involvement.
References:
MuleSoft Composer Documentation
Salesforce Flow Documentation
Question # 5
Northern Trail Outfitters set up a MuleSoft Composer integration between Salesforce and NetSuite that updates the Order object in Salesforce with data from NetSuite. When an order in Salesforce is updated as complete, the Last Order Date custom field on the related account should automatically update with the date the order was marked complete.
What is the best practice to achieve this outcome? | | A. Update the MuleSoft Composer integration to also update the related account when the order is marked complete. | | B. Replace the MuleSoft Composer integration with a three-tier API integration between Salesforce and NetSuite using Anvpoint Platform. | | C. Create a record-triggered flow on the Order object that updates the related account when the order is marked complete. | | D. Create a MuleSoft RPA bot that updates the related account when the order is marked complete. |
C. Create a record-triggered flow on the Order object that updates the related account when the order is marked complete.
Explanation: To update the Last Order Date custom field on the related account when an order is marked complete in Salesforce, the best practice is to use a record-triggered flow:
Create a Record-Triggered Flow:
Update the Related Account:
This approach ensures that the data remains within Salesforce and is updated immediately as part of the same transaction, providing a robust and efficient solution.
References:
Salesforce Flow Builder Documentation
Question # 6
| Northern Trail Outfitters (NTO) has a complicated process that involves several departments.
How should stages be used in Flow Orchestration to organize this process? | | A. Organizing individual steps to be run in parallel to one another throughout the process. | | B. Assigning individual steps to specific users or groups that interact with the process. | | C. Grouping steps based on the systems and tools that will be used to implement the process. | | D. Grouping steps of the process based on hand-offs or key branches of the process. |
D. Grouping steps of the process based on hand-offs or key branches of the process.
Explanation: In Flow Orchestration, stages should be used to organize a complicated
process by grouping steps based on hand-offs or key branches of the process:
Stages in Flow Orchestration:
Grouping by Hand-offs:
Key Branches:
References:
Salesforce Flow Orchestration Documentation
Question # 7
An RPA developer is building the implementation of an RPA process based on the BPMN created by a colleague. In the BPMN, they see the symbol below:
What does the symbol represent? | | A. An activity that is performed if an error occurs during processing | | B. A point in the process where different activities are performed under different circumstances
| | C. One possible endpoint for the process | | D. A cleanup activity that is performed at the end of the process to ensure all running applications are closed |
B. A point in the process where different activities are performed under different circumstances
Explanation: Symbol Meaning: The symbol shown is a diamond with an "X" inside, which
represents an exclusive gateway in BPMN (Business Process Model and Notation). This gateway is used to control the flow of the process based on certain conditions or circumstances.
Reference:BPMN Gateway Types
Exclusive Gateway: An exclusive gateway routes the process flow into one of several
paths based on conditions defined within the process model. Only one path is taken out of the gateway.
Reference:Exclusive Gateway Explanation
Usage in Process: When an exclusive gateway is encountered, the process evaluates the
conditions on each outgoing sequence flow and chooses the path that meets the conditions. This ensures different activities are performed based on different circumstances.
Reference:BPMN Exclusive Gateway
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