Question # 1
Get Cloudy Consulting wants to evaluate a new feature that requires a specific license
before purchasing.
Which environment should be used? | | A. Developer org | | B. Developer sandbox | | C. Scratch org |
A. Developer org
Explanation: A developer org should be used to evaluate a new feature that requires a
specific license before purchasing. A developer org is a free, full-featured copy of the
Salesforce platform that allows developers to create and test applications and features. A
developer org can have access to all the licenses and features that are available in the
Salesforce platform
Question # 2
| A Salesforce associate wants to learn more about an app to see if it would be a good fir for a business need, but they are not a system administrator.
Where can they learn more about the app? | | A. AppExchange | | B. Trailhead | | C. Global Search |
A. AppExchange
Explanation:
The place where the associate can learn more about an app to see if it would be a good fit for a business need is the AppExchange. The AppExchange is a marketplace where users can find, install, and review apps, components, and solutions that are built on the Salesforce platform and are available for various purposes and industries. The associate can browse the AppExchange by category, rating, price, or keyword, and see the details, features, screenshots, and reviews of each app. Trailhead is a learning platform where users can learn new skills and earn badges and certifications, but it does not provide information about specific apps. Global Search is a feature that allows users to find records and other items in their Salesforce org, but it does not search for apps outside their org.
Question # 3
| Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized within a range.
Which dashboard component type should GCC use? | | A. Gauge | | B. Metric | | C. Chart |
A. Gauge
Explanation:
A gauge is a dashboard component type that shows a single value within a range of custom values. A gauge is useful for showing whether a metric, such as revenue or customer satisfaction, is within a desired range. For example, a gauge could show the current revenue as a needle pointing to a green, yellow, or red zone, indicating whether the revenue is above, below, or on target. A metric is a dashboard component type that shows a single value, such as the total number of accounts or the average deal size. A metric does not show a range of values. A chart is a dashboard component type that shows data in a graphical format, such as a pie chart, a bar chart, or a line chart. A chart is useful for showing the distribution or trend of data, but not a single value within a range.
Question # 4
| Get Cloudy Consulting currently stores information about is customers and partners in the Account object. There are a few details specific to partners that are not applicable to customers.
What is the recommended way to display only the information application to each group? | | A. Use Account for customers and create a custom object for partners. | | B. Create record types on Account called Partner and Customer | | C. Create custom object called Partner and Customer |
B. Create record types on Account called Partner and Customer
Explanation:
Creating record types on Account called Partner and Customer is the recommended way to display only the information applicable to each group. Record types allow different page layouts, picklist values, and business processes to be assigned to different users based on their profile. For example, the Partner record type could have a page layout that includes fields specific to partners, such as Partner Type, Partner Level, and Partner Status. The Customer record type could have a different page layout that excludes those fields. Using Account for customers and creating a custom object for partners would not be advisable, because it would create data silos and make reporting and sharing more difficult. Creating custom objects called Partner and Customer would not make sense, because they are both types of accounts and should use the standard Account object.
Question # 5
A Salesforce associate wants to connect with other Salesforce associates in their local area.
Which Salesforce resource allows them to network and collaborate with others based on role and location?
| | A. Trailblazer Connect | | B. Salesforce Interest Groups | | C. Trailblazer Community Groups |
C. Trailblazer Community Groups
Explanation: Trailblazer Community Groups are the Salesforce resource that allows associates to network and collaborate with others based on role and location. Trailblazer Community Groups are local or virtual gatherings of Salesforce enthusiasts who share best practices, learn new skills, and support each other. There are different types of groups for different interests, such as admins, developers, marketers, women in tech, and more.
Question # 6
| A Salesforce associate at Get Cloudy Consulting needs a list of allactive contactsgrouped by Account. What is the first step in building this report? | | A. Create a new report using the Contacts & Accounts report type. | | B. Create a Contacts report with a filter on Account. | | C. Create a joined report with accounts and contacts. |
A. Create a new report using the Contacts & Accounts report type.
Explanation:
The first step in building a report that shows all active contacts grouped by account is to create a new report using the Contacts & Accounts report type. The report type determines the objects and fields that are available for the report. The Contacts & Accounts report type allows users to report on contacts and their related accounts, as well as account fields such as industry, annual revenue, and number of employees
Question # 7
Get Cloudy Consulting gets 90% of its leads from trade shows. Sales reps create many
lead records during these events, but they often forget to change the Lead Source field to
Trade Show*.
What approach would improve data integrity for the Lead Source field' | | A. Create a validation rule requiring the Lead Source field to equal Trade Show'. | | B. Make an assignment rule named Trade Show’ to only assign leads to sales reps. | | C. Set the default value of the Lead Source field to Trade Show’. |
C. Set the default value of the Lead Source field to Trade Show’.
Explanation: Setting the default value of the Lead Source field to Trade Show’ is the best
approach to improve data integrity for the Lead Source field. A default value is a value that
is automatically populated in a field when a new record is created, unless the user enters a
different value. Setting the default value to Trade Show’ would save the sales reps time
and ensure that most of the leads have the correct value for the Lead Source field.
Creating a validation rule requiring the Lead Source field to equal Trade Show’ would not work, because it would prevent the user from entering any other value, such as Web,
Phone, or Referral, which may not be accurate for all leads. Making an assignment rule
named Trade Show’ to only assign leads to sales reps would not work, because it would
not affect the Lead Source field, and it would not allow the user to assign leads based on
other criteria, such as territory, industry, or product.
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Exam Structure and Content
The exam comprises approximately 40 multiple-choice and
multiple-select questions to be completed in 70 minutes. A passing score is
typically around 62%. The questions cover four main areas:
- Salesforce Ecosystem (32%):
This section tests your understanding of Salesforce
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