Question # 1
What are the 3 reasons why you would need an app exchange solution to support generating a document is support of a revenue cloud project? | A. watermarks | B. Attachments | C. Electronic signature | D. Contract Redlining | E. Invoice Generation |
A. watermarks C. Electronic signature D. Contract Redlining
Explanation:
Salesforce AppExchange offers a variety of solutions that can enhance the functionality of Salesforce Revenue Cloud. Here are the reasons why you would need an AppExchange solution to support generating a document in support of a Revenue Cloud project:
Watermarks (A): Watermarks can be used to mark documents as confidential or to denote the status of the document (draft, approved, etc.). AppExchange solutions can provide this functionality, which is not available out-of-the-box in Salesforce.
Electronic Signature ©: Electronic signatures are often required for contracts and other legal documents. AppExchange solutions like DocuSign can integrate with Salesforce to provide this functionality.
Contract Redlining (D): Contract redlining allows for tracking changes and comments during the contract negotiation process. This is a specialized functionality that can be provided by AppExchange solutions.
References
10 Benefits of Using Salesforce AppExchange Apps - Cloud Analogy
Revenue Cloud Collection Page - Salesforce
Extending Customer 360 with Salesforce AppExchange
What Is Salesforce AppExchange and How Can I Use It?
Question # 2
Which three documents help a revenue cloud consultant better understand the client’s
Revenue Cloud Project requirements before speaking for the first time in a scoping session? | A. A sample proposal the client provides to their customers | B. Brochures that provided detail to the products and services the client offers | C. The latest release notes found at help salesforce.com>salesforce CPQ patch notes | D. An approval matrix documentation that describe the approvals needed before a quote
is sent to the customer | E. The clients income statements and balance sheet. |
A. A sample proposal the client provides to their customers B. Brochures that provided detail to the products and services the client offers D. An approval matrix documentation that describe the approvals needed before a quote
is sent to the customer
Explanation:
These are three documents that can help a revenue cloud consultant gain a better
understanding of the client’s business model, value proposition, pricing strategy, and
approval process before engaging in a scoping session.
A sample proposal the client provides to their customers: This document can help
the consultant understand how the client presents their products and services to
their customers, what kind of information they include, how they structure their
pricing and discounts, and what terms and conditions they apply. This can help the
consultant design a solution that meets the client’s needs and expectations, as
well as aligns with their branding and messaging. 1
Brochures that provided detail to the products and services the client offers: This
document can help the consultant understand the features and benefits of the
client’s products and services, how they differentiate themselves from their
competitors, and what kind of value they deliver to their customers. This can help
the consultant configure the product catalog, pricing rules, and quote templates
that reflect the client’s offerings and value proposition. 2
An approval matrix documentation that describe the approvals needed before a
quote is sent to the customer: This document can help the consultant understand
the client’s internal governance and compliance requirements, as well as the roles and responsibilities of the stakeholders involved in the quote-to-cash process. This
can help the consultant set up the approval workflows, notifications, and
permissions that ensure the accuracy and validity of the quotes and contracts. 3
References:
1: This article explains how to create a professional proposal for customers using
Salesforce CPQ.
2: This article explains how to create and manage product catalogs and pricing in
Salesforce Revenue Cloud.
3: This article explains how to create and manage approval processes in
Salesforce Revenue Cloud.
Question # 3
An escalation on a Revenue Cloud project happens, which role is primarily responsible for
project success?
| A. Solution Architect | B. Project Manager | C. Technical Architect | D. Customer Success Manager | E. Developer |
B. Project Manager
In a Salesforce Revenue Cloud project, the role primarily responsible for project success is
the Project Manager1. The Project Manager is responsible for planning, overseeing, and
leading projects from ideation through to completion2. This includes managing resources,
coordinating with different teams, and ensuring that the project is completed on time and
within budget2.
When an escalation happens, the Project Manager is typically the one who steps in to
resolve the issue. They work closely with all stakeholders, including the Solution Architect,
Technical Architect, Customer Success Manager, and Developer, to ensure that the project
stays on track and meets its objectives1.
References:
What Does a Salesforce Project Manager Do? - Salesforce Ben
Learn About the Salesforce Admin Role - Trailhead
Question # 4
A revenue cloud consultant determines that price rules will not address additional calculation steps to accurately set the quote line list price needed for a project. What is the next functionality that should be investigated that will address the requirements? | A. Use a Record Change Flow to trigger on the Quote Line. | B. A Quote Calculator plugin(QCP) | C. Set Pricing Method to Custom | D. Use an Apex Trigger on the Quote Line |
B. A Quote Calculator plugin(QCP)
Explanation:
In Salesforce Revenue Cloud, if price rules are not sufficient to accurately set the quote line list price for a project, the next functionality to consider would be a Quote Calculator Plugin (QCP)1. A QCP is a JavaScript snippet that you can use to perform complex calculations and manipulations on quote lines1. It provides a way to customize the calculation sequence that happens when a quote is calculated1. This can be particularly useful when there are additional calculation steps needed that are not addressed by standard price rules1.
References
Salesforce Exam Revenue-Cloud-Consultant-Accredited-Professional Questions and Answers - Update Feb 2024
Question # 5
Universal Containers is beginning the process of SKU rationalization as part of their Revenue Cloud project. They have been advised that rationalizing their product catalog will reduce complexity and increase flexibility. Which three areas can they look to consolidate products? | A. Same products with different serial numbers | B. Same product names with different attribute values | C. Same product names with different bulk discount levels | D. Same product names commonly found in the same bundle | E. Same product names with different Term length |
B. Same product names with different attribute values D. Same product names commonly found in the same bundle E. Same product names with different Term length
Explanation:
SKU rationalization is a process that involves reviewing and trimming down the product variety to focus on the most profitable SKUs1. This process is crucial in managing SKU proliferation, which refers to the creation of multiple product records for various product combinations offered, even though they are the same product, merely sold under different scenarios2.
In the context of Salesforce Revenue Cloud, SKU rationalization can be achieved through the consolidation of products in the following areas:
B. Same product names with different attribute values: Products that are essentially the same but have different attribute values can be consolidated. This reduces the complexity of the product catalog and makes it easier to manage2.
D. Same product names commonly found in the same bundle: Products that are often sold together in the same bundle can be consolidated. This not only simplifies the product catalog but also makes it easier for customers to make purchases2.
E. Same product names with different Term length: Products that are the same but have different term lengths can be consolidated. This can simplify the product catalog and make it easier for customers to understand the products they are purchasing2.
References: 2
https://www.simplus.com/sku-rationalization-strategy/
Question # 6
A Revenue Cloud Consultant determines that price rules will not address additional
calculation steps to accurately set the quote line list price needed for a project. What is
the next functionality that should be investigated that will address the requirements? | A. Use a Record Change Flow to trigger on the Quote Line. | B. A Quote Calculator plugin(QCP) | C. Set Pricing Method to Custom | D. Use an Apex Trigger on the Quote Line |
B. A Quote Calculator plugin(QCP)
Explanation:
When price rules are insufficient to address additional calculation steps needed to accurately set the quote line list price for a project, the next functionality to consider is the Quote Calculator Plugin (QCP). The QCP offers a more flexible and powerful way to perform complex calculations and manipulations on quote lines beyond what's achievable with standard price rules. By using a QCP, developers can write custom logic that interacts directly with the quote calculation engine of Salesforce CPQ, providing a tailored solution to meet specific pricing requirements.
Question # 7
You are implementing the Design Document for a large Enterprise Revenue Cloud project having multiple lookup price rules supporting a complex pricing requirement in the Build phase. During construction the customer discovers additional logic and external datastores that need to be incorporated in order to achieve the correct pricing in a particular set of use cases. You estimate the lookup price rules will need to be modified, additional rules will need to be created and API development will be needed. As an Implementation consultant what is the appropriate course of action that should take in this predicament?
| A. Communication to the customer ongoing adjustment can be made as long as we're in the build phase. | B. Implement the lookup price rules immediately then review with the solution Architect. | C. Communicate these changes to the project manager who will evaluate the impact to scope, timeline and budget them determine the next course of action | D. Consult with the solution Architect first who will expedite the updates to the design documents, then implement the changes immediately. | E. Gather more details, if it requires a low level of effort then implement immediately before starting the next sprint, Otherwise Complete on the subsequent sprint |
C. Communicate these changes to the project manager who will evaluate the impact to scope, timeline and budget them determine the next course of action
Explanation:
According to the Salesforce Revenue Cloud Implementation Guide, any changes to the design document during the build phase should be communicated to the project manager, who will assess the impact of the changes on the project scope, timeline, and budget. The project manager will then decide whether to accept, reject, or defer the changes, and update the project plan accordingly. This is the best practice to ensure that the project is delivered on time, on budget, and with the expected quality and functionality.
Implementing the lookup price rules immediately without consulting the project manager or the solution architect could result in errors, inconsistencies, or conflicts with the existing design or other components of the solution. It could also cause delays or rework if the changes are not aligned with the customer’s expectations or requirements. Therefore, option B and option E are not appropriate.
Consulting with the solution architect first could help to expedite the updates to the design document, but it would still require the approval of the project manager and the customer before implementing the changes. Therefore, option D is not sufficient. Communication to the customer that ongoing adjustments can be made as long as we are in the build phase could create confusion or unrealistic expectations about the project scope and timeline. It could also undermine the credibility and authority of the project manager and the solution architect, who are responsible for managing the project and ensuring the quality of the solution. Therefore, option A is not advisable.
References:
1: Salesforce Revenue Cloud Implementation Guide, page 17
2: Lookup Price Rule query considerations with Salesforce CPQ 3
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