Question # 1
| A Revenue Cloud User story states “ Sales Users should have the ability to create new quotes with established rate cards and account specific discounts because current customers are entitled to the pricing that was originally negotiated”. In addition to loading data to Accounts, contracts, Quotes what other object will need to absorb legacy data? | | A. Contracted Pricing | | B. Subscription | | C. Order Products | | D. Entitlements |
A. Contracted Pricing
Explanation:
Contracted pricing is a feature of Salesforce Revenue Cloud that allows sales users to create new quotes with established rate cards and account specific discounts. Contracted pricing enables sales users to honor the pricing that was originally negotiated with current customers, regardless of any changes in the product catalog or price book. Contracted pricing works by creating contracted price records for each product and account combination, and applying them to the quote lines when creating a new quote. Contracted pricing can be created manually or automatically, and can be based on existing quotes, orders, or contracts. Contracted pricing is the best option to fulfill the user story, as it can store the legacy data of the original pricing agreements and use them for future quotes.
Subscription is not the best option, as it is a feature of Salesforce Revenue Cloud that allows sales users to create recurring revenue streams from products or services that are sold on a periodic basis. Subscription does not store or apply the legacy data of the original pricing agreements, but rather uses the current product catalog and price book. Subscription is useful for creating quotes for new or renewing customers, but not for honoring the pricing that was originally negotiated with current customers. 3
Order products are not the best option, as they are records that represent the products or services that are sold to a customer through an order. Order products do not store or apply the legacy data of the original pricing agreements, but rather use the current product catalog and price book. Order products are useful for creating invoices and revenue schedules, but not for creating new quotes with established rate cards and account specific discounts.
Entitlements are not relevant to the user story, as they are records that represent the service level agreements or support terms that a customer is entitled to based on their purchase. Entitlements do not store or apply the legacy data of the original pricing agreements, but rather use the current product catalog and price book. Entitlements are useful for managing customer service and support, but not for creating new quotes with established rate cards and account specific discounts.
References:
1: Contracted Pricing - Salesforce
2: Contracted Pricing | Salesforce Subscription Management | Salesforce Developers
3: Subscriptions - Salesforce
4: Order Products - Salesforce
5: Entitlements - Salesforce
Question # 2
| What fields are required on the usage record to load and rate the usage? | | A. start date time, end date time, matching attribute, unit of measure, quantity, usage summary lookup | | B. start date time, order product ID, unit of measure, quantity, usage summary lookup, account | | C. Account, order, order product, usage summary start date time, end date time, quantity | | D. start date time, end date time, matching ID, matching Attribute, Unit of measure, quantity |
D. start date time, end date time, matching ID, matching Attribute, Unit of measure, quantity
Explanation:
In Salesforce Revenue Cloud, usage records are a key component of the usage-based pricing model. They track the consumption of a product or service over a predefined time period1.
The required fields on the usage record to load and rate the usage are:
Start Date Time: This field represents the start of the usage period1.
End Date Time: This field represents the end of the usage period1.
Matching ID: Salesforce Billing uploads usage only to usage summaries with matching IDs1.
Matching Attribute: Usages are rated against usage summaries where the Matching ID, Matching Attribute, and Unit of Measure fields all match1.
Unit of Measure: This field represents the unit in which the usage is measured1.
Quantity: This field represents the amount of usage1.
These fields are essential for accurately tracking and billing usage-based products or services. They allow Salesforce Revenue Cloud to calculate charges based on the actual consumption of a product or service, which can be more flexible and customer-friendly than flat-rate pricing2.
References
Usage Summary and Usage Fields - Salesforce
Usage-Based Products - Salesforce
Question # 3
| A Salesforce CPQ implementation suffers from poor performance. The Revenue Cloud
Consultant has implemented 90 active price rules Supporting complex pricing
requirements. What tactics can a Revenue Cloud Consultant Consider to reduce the
number of price rules to improve performance in this area?(Choose 2 options) | | A. Create a support case and request to increase the processing limits so that price rules perform better. | | B. Implement lookup price rules where applicable | | C. Implement Quote Calculator Plugin where Possible to replace price rules. | | D. Implement triggers and Apex that behave like price rules. | | E. Replace recursive price rule logic with nested bundles. |
B. Implement lookup price rules where applicable
C. Implement Quote Calculator Plugin where Possible to replace price rules.
Explanation:
A Salesforce CPQ implementation can suffer from poor performance due to a large number of active price rules supporting complex pricing requirements. To improve performance in this area, a Revenue Cloud Consultant can consider the following tactics:
Implement lookup price rules where applicable (Option B): Lookup price rules in Salesforce CPQ allow for the mapping of data points on a quote line to data in a custom object, finding a matching record with the same values, and retrieving an associated field value from the matched record1.
This can help reduce the number of price rules needed, thereby improving performance1.
Implement Quote Calculator Plugin where possible to replace price rules (Option C): The Quote Calculator Plugin in Salesforce CPQ allows for the addition of extra functionality to the quote line editor with custom JavaScript code2. This can change how calculations are performed and manage page-level security such as field visibility2. By replacing some price rules with functionalities in the Quote Calculator Plugin, the number of price rules can be reduced, leading to improved performance2.
References:
Salesforce CPQ Lookup Price Rules
Salesforce CPQ Quote Calculator Plugin
Question # 4
| What are 3 risks when using too many cross-object formula fields in a revenue cloud project?
| | A. Formula fields have unlimited access to objects many relationships away which makes it vulnerable to data changes
| | B. Formula field are editable after the calculation completes the Sales user or process automation can overwrite its value | | C. They can easily exceed limits if not carefully designed and tested | | D. Formulas field data is not always available during CPQ quote calculation | | E. They are computationally expensive |
C. They can easily exceed limits if not carefully designed and tested
D. Formulas field data is not always available during CPQ quote calculation
E. They are computationally expensive
Explanation:
Cross-object formula fields are useful for accessing data from related objects, but they also have some drawbacks and risks, especially when used excessively in a revenue cloud project. Some of the risks are:
They can easily exceed limits if not carefully designed and tested. Cross-object formula fields count against the total number of fields allowed per object, and they also consume more resources than regular fields. If the formula is too complex or references too many objects, it can cause performance issues, errors, or failures. For example, a formula can only reference up to 10 unique relationships, and a record can only trigger up to 16 levels of cross-object formula updates. 12
Formula field data is not always available during CPQ quote calculation. CPQ quote calculation is a process that evaluates the pricing, discounts, taxes, and other factors of a quote. During this process, some cross-object formula fields may not have the latest data or may not be accessible at all, depending on the order of execution and the timing of the updates. This can lead to inaccurate or inconsistent results, or even prevent the quote from being calculated. 3
They are computationally expensive. Cross-object formula fields require more processing power and time than regular fields, as they need to query and calculate data from multiple objects and relationships. This can affect the overall performance and responsiveness of the revenue cloud project, especially when there are many cross-object formula fields involved. Additionally, cross-object formula fields can trigger cascading updates and validations, which can further increase the computational load and complexity. 4
References:
1: What Is a Cross-Object Formula? - Salesforce
2: Formula Operators and Functions - Salesforce
4: Create Cross-Object Formulas Unit | Salesforce Trailhead
Question # 5
| Universal Containers sell a product bundle named “Corporate IT Solutions”. One of the product options inside this bundle is named Hardware Firewall Universal Containers has a requirement where if the customer has purchased a hardware firewall in the past, the hardware firewall product option should be hidden while configuring the bundle. The CPQ admin has created a product rule to handle this requirement. What should the evaluation event of the product rule be set to? | | A. Always | | B. Save | | C. Load and Edit | | D. Load |
C. Load and Edit
Explanation:
In Salesforce Revenue Cloud, the evaluation event of a product rule specifies when the rule should be evaluated. The options are:
Load: The rule will be evaluated when the product bundle is opened.
Edit: The rule will be evaluated when the product bundle is edited.
Save: The rule will be evaluated upon Save.
Always: The rule will be evaluated during any event.
In the context of the question, the requirement is to hide the hardware firewall product option while configuring the bundle if the customer has purchased a hardware firewall in the past. This means that the rule needs to be evaluated when the product bundle is being edited, not just when it is loaded or saved. Therefore, the correct answer is “Load and Edit”.
References
Salesforce CPQ Product Rules: General Considerations
Decide When Rules Evaluate Unit | Salesforce Trailhead
Product Rules - Salesforce
Question # 6
| Which Type of Documentation comes first in a Salesforce cpq scoping session? | | A. Order Management | | B. Products and Bundles | | C. Business Process Mapping | | D. Quote Documentation And Pulggins |
C. Business Process Mapping
Explanation:
In a Salesforce CPQ scoping session, the first type of documentation that comes into play is the Business Process Mapping. This is because before diving into the specifics of products, bundles, order management, or quote documentation, it’s crucial to understand the client’s overall business processes. Business Process Mapping provides a visual representation of the client’s business processes, which can help identify inefficiencies, redundancies, and gaps in the current process. It also helps in understanding how the Salesforce CPQ solution can be best configured to align with and optimize these processes1. References: Salesforce CPQ documentation1.
Question # 7
| Universal Containers has recently implemented and released CPQ to users in their production environment. After an extensive testing Cycle in a sandboxed environment. One of the automations implemented was to set every new quote created as "primary" at the time of creation in order to save clicks. Users immediately began to report errors when trying to create quotes in the production environment for the first time. What could have caused this issue? | | A. The User did not execute post-installation scripts upon their first login to CPQ. | | B. The User did not have the proper access to the Opportunity Product object. | | C. The User did not have the proper access to the Quote Line object. | | D. The User did not have the proper access to the Quote Object. |
D. The User did not have the proper access to the Quote Object.
According to the Salesforce Revenue Cloud CPQ documentation, users need to have the Create, Read, Edit, and Delete permissions on the Quote object in order to create and manage quotes. If users do not have the proper access to the Quote object, they will encounter errors when trying to create quotes, even if the quotes are set as primary by default. This is because the primary quote field is a lookup field that references the Quote object, and users need to have access to the referenced object in order to populate the lookup field.
Therefore, the most likely cause of the issue is that the users did not have the proper access to the Quote object in the production environment, and this was not detected in the sandbox environment because the users had different permissions or profiles there.
References:
https://help.salesforce.com/s/articleView?id=000316738&language=en_US&type=1
https://help.salesforce.com/s/articleView?id=000381216&language=no&type=1
In Salesforce CPQ, ensuring that users have the proper access to the Quote object is crucial for the smooth creation and management of quotes. The issue reported by users in the production environment, where errors occurred upon trying to create quotes for the first time, likely stemmed from insufficient permissions on the Quote object. In CPQ, setting a new quote as "primary" at the time of creation is a common practice to streamline the quoting process.
However, if users lack the necessary permissions on the Quote object, they would encounter errors when attempting to create or modify quotes. It's important to note that in Salesforce CPQ, orders must be created from a primary quote, and once an order is created from a primary quote, the quote cannot be edited. This indicates that the underlying issue is related to access permissions on the Quote object, rather than post installation scripts, access to the Opportunity Product object, or access to the Quote Line object.
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