Question # 1
Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials
and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to
health and safety on construction sites. The project will deliver “capability to provide health and safety
training”, including the materials needed for classroom-based training and e-learning. The expected benefits
for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for
classroom-based training will be delivered by ABC Company’s development team. All course materials will
be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the
course materials to other training companies as part of their operational business. ABC Company will use their
own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The
course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC
Company has grown quickly into a successful training company. It delivers a range of accredited professional
training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets
for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring
supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development
budget. His department organizes courses, venues and trainers. They work with the Product and the Sales
teams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the Operations
Director.
The Business Development Director has recently been appointed to identify new training needs and propose
new products. She will work with the Operations. Director to ensure a cost-conscious approach and that
appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for
developing training materials and gaining accreditation, in accordance with the standard course development
model. Course developers in his team have skills in a range of development technologies and are allocated to
projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that
internal and external trainers deliver ABC Company training courses to the required standard. He also checks
course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and
configuration management. He recently led a project to consolidate all company quality systems into one
quality management system and set up a corporate quality department, now managed by the Corporate Quality
Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the
company’s document management system and now operates it across the business. She manages a team of
administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new
markets for the courses and material. All account managers and the marketing team report to him. They
promote existing training courses to other training companies and existing customers.
End of the additional information.
Towards the end of stage 2, the stage 3 plan is being prepared. This includes the work required to promote the
new courses to other training companies. In addition to the current ways of marketing the courses, the Sales
Director wants to advertise in trade magazines. The likely costs involved and the opportunities it may bring
have been identified.
As part of the ‘update the project plan’ activity, what should the project manager be responsible for? | | A. Creating time and cost tolerances for the delivery of the magazine advertisements.
| | B. Creating the product description, with detailed quality criteria, for the magazine advertisements.
| | C. Recording the effect of implementing the magazine advertisements on the overall time and cost of the
project.
| | D. Recording changes to ABC Company risk appetite as a result of using the magazine advertisements. |
A. Creating time and cost tolerances for the delivery of the magazine advertisements.
Question # 2
It is now late October and the project is in stage 3. The label design competition has been
held and the photos of the staff have been taken. The CEO and Marketing Director still
need to choose the winning label design and the 12 photos for the calendar. However, the
Executive has learned that two competitors are issuing calendars to MNO's customers by
the middle of November. After analyzing the impact of this Issue, one of the options the
Project Manager has presented to the Project Board is to close the project prematurely.
There are a number of key facts relating to this project that would need to be recorded if
the project Y-e to be closed now.
Which product should register that the risk of a competitor producing a calendar at the
same time was identified at the beginning of the project but the assessment of this risk
appears to have been poor?
| | A. Issue Register
| | B. Follow-on action recommendations
| | C. Lessons Report
| | D. Risk Register |
Question # 3
Which of the following roles cannot be combined?
| | A. Executive and Senior User
| | B. Project Manager and Project Support
| | C. Project Assurance and Team Manager
| | D. Senior Suppler and Supplier Assurance |
C. Project Assurance and Team Manager
Question # 4
Additional Information
Product Description
Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any
changes to the outsourced staff employment contracts adhere to employment law. The DIT
will review future job descriptions of the transferred staff before the final contract is signed
with the selected service provider.
The service level agreement between MFH and the selected service provider will specify
the type and quality of service required. The selected service provider must follow the
industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for
all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a
formal approval record signed-off by the quality review chair
Extract from the draft Quality Management Strategy (may contain errors)
Introduction
1. This document defines the approach to be taken to achieve the required quality levels
during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality
Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced
services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status,
version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to
employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of
team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by
the selected service provider to ensure that they can be achieved.
Which is a correctly defined acceptance criterion for the service level agreement (SLA) with
the selected service provider?
| | A. The SLA must extend for the full duration of the service contract.
| | B. Any changes to the SLA must be managed through formal change control.
| | C. External consultants are to assist in the creation of the SLA. | | D. The selected service provider should be located locally. |
A. The SLA must extend for the full duration of the service contract.
Question # 5
Having completed designing the plan, in which order should the next steps take place to
produce a plan?
1. Prepare Estimates
2. Define and analyze Products
3. Prepare the schedule
4. Identify activities and dependencies
| | A. 2, 4, 3, 1
| | B. 4, 2, 1, 3
| | C. 4, 3, 2, 1
| | D. 2, 4, 1, 3 |
Question # 6
Who is responsible for committing user resources to the project?
| | A. Senior User
| | B. Senior Supplier
| | C. Executive
| | D. Project Board |
Question # 7
Additional Information
Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that
provides specialist outsourcing resources. Outcome provided the consultants who carried
out the feasibility study and the same consultants will be providing support and guidance to
the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology
Division 12 months ago. She is responsible for ensuring a cost-conscious approach is
adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides
computer hardware to all business functions but has little awareness of the needs of his
colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and
efficient qualified accountant who has much of the responsibility of running the Finance
Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's
business strategy and assisting in a full business risk assessment. He also drafted the
corporate Business Case standards.
Which 2 alternative actions apply to the proposed user assurance for this project? | | A. Retain because they are both very positive about outsourcing the selected business functions. | | B. Retain because their divisions will be the major users of the outsourced services and
they can provide the user perspective on the impact of any proposed changes.
| | C. Remove because neither of these individuals are from the business functions to be
outsourced.
| | D. Retain because selecting only one of them may cause unnecessary conflict.
| | E. Retain because they are able to help identify stakeholders and their communication
requirements. |
B. Retain because their divisions will be the major users of the outsourced services and
they can provide the user perspective on the impact of any proposed changes.
E. Retain because they are able to help identify stakeholders and their communication
requirements.
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