Question # 1
In a software development project, the product owner and development team agree on a sprint backlog The highest priority in the backlog is to build a payment module The team worked on the module during the first half of the sprint, but now two developers want to spend the rest of the sprint focusing on refactoring another feature that might create issues in the future.
What should the project manager do? | A. Let the developers focus on the refactoring work and discuss it in the retrospective | B. Restate to the developers the importance of focusing and meeting the sprint goal. | C. Praise the developers for their proactivity and focus on quality. | D. Escalate the issue to the developers’ functional managers |
B. Restate to the developers the importance of focusing and meeting the sprint goal.
According to the PMBOK Guide, 7th edition, one of the principles of project management is to focus on value. This means that the project manager should ensure that the project delivers the most valuable outcomes to the stakeholders, especially the customer. In an agile project, the sprint goal is a short-term objective that aligns with the customer’s needs and expectations. The sprint backlog is a list of tasks that the development team commits to complete within the sprint to achieve the sprint goal. If the developers want to deviate from the sprint backlog and work on something else, the project manager should remind them of the importance of focusing and meeting the sprint goal. The project manager should also facilitate a discussion with the product owner and the development team to clarify the priority and value of the tasks in the sprint backlog and the refactoring work. The project manager should help the team to balance the trade-offs between delivering the sprint goal and improving the quality of the product. References: PMBOK Guide, 7th edition, page 9 (Principles of Project Management); page 71 (Focus on Value); page 137 (Agile Project Delivery); page 139 (Sprint Goal and Sprint Backlog)
Question # 2
After 1 year Into the life cycle of an ongoing residential project, an announcement was received from the municipality regarding a new regulation that will greatly impact the project's schedule and budget. What should the project manager do next? | A. Perform a qualitative risk analysis and update the risk register. | B. Submit a change request through the Integrated change control process. | C. Update the issue log and discuss It in the next steering committee meeting. | D. Estimate the associated costs and increase the project budget accordingly. |
B. Submit a change request through the Integrated change control process.
Explanation
A change request is a formal proposal to modify any document, deliverable, or baseline of a project. A change request should be submitted when a change is needed due to an external or internal factor, such as a new regulation, a stakeholder request, or an error correction. The Integrated change control process is the process of reviewing and approving all change requests, and managing the changes to the project management plan, project documents, and project baselines. The project manager should submit a change request through the Integrated change control process as the next step after receiving the announcement from the municipality, as this will ensure that the change is properly evaluated, approved, and communicated to the relevant stakeholders. Performing a qualitative risk analysis, updating the issue log, or estimating the associated costs are not the next steps that the project manager should take, as they do not address the need for a change request or the approval of the change.
Question # 3
A project manager is assigned to a global project where, during the planning process, team members from different regions are not agreeing to collaborate with each other What should the project manager do? | A. Review lessons learned from previous projects that used the same team | B. Review lessons learned from previous projects that used the same team | C. Coordinate a meeting to understand the situation and resolve any conflicts. | D. Coordinate a meeting with regional managers to ask for support |
C. Coordinate a meeting to understand the situation and resolve any conflicts.
Explanation
According to the PMBOK® Guide, one of the key skills of a project manager is to manage stakeholder engagement, which includes facilitating collaboration among stakeholders1. Collaboration is essential for global projects, as it enables effective communication, efficiency, decision-making, and creativity among team members from different regions, cultures, and backgrounds2. However, collaboration can also be challenging due to factors such as time zones, language barriers, and cultural differences3. Therefore, the project manager should coordinate a meeting to understand the situation and resolve any conflicts that may arise among the team members. By doing so, the project manager can foster trust, respect, and mutual understanding among the team, and ensure that they are aligned with the project objectives and expectations2. The project manager can use various techniques to facilitate the meeting, such as active listening, brainstorming, negotiation, and problem-solving1.
References:
- PMBOK® Guide – 4th Edition, Chapter 13: Stakeholder Management
- The Global Project Management Framework
- Advantages and Challenges of Global Team Collaboration
Question # 4
As a member of an organizational change management team, a project manager must pass on any changes to the project team The project manager needs to avoid any misunderstandings or resistance to help ensure that the project team will support any organizational change.
What should the project manager do? | A. Conduct meetings with resistant members to facilitate smooth project implementation | B. Meet with the team on a regular basis to ensure they are aware of changes. | C. Influence the team to communicate any changes. | D. Check with the |
B. Meet with the team on a regular basis to ensure they are aware of changes.
A. Conduct meetings with resistant members to facilitate smooth project implementation. This option may not be enough, as the project manager should not focus only on the resistant members, but also on the other members who may be supportive, neutral, or indifferent to the changes. The project manager should not isolate or single out the resistant members, but rather involve them in the whole team meetings and discussions. The project manager should also not assume that resistance is always negative or irrational, but rather understand the reasons and emotions behind it and address them constructively.
C. Influence the team to communicate any changes. This option may be vague, as the project manager should not rely on the team to communicate the changes, but rather take the lead and responsibility to do so. The project manager should not delegate or abdicate the communication role, but rather model and encourage it. The project manager should also not use influence as a manipulative or coercive tactic, but rather as a persuasive and respectful skill.
D. Check with the. This option is incomplete, as the project manager should specify who or what they are checking with. The project manager should not check with the wrong or irrelevant sources, but rather with the appropriate and reliable ones. The project manager should also not check with the sources passively or sporadically, but rather proactively and regularly.
References: 1: Communicating Change: Why, How and When 2: How to Communicate Change Effectively to Your Team 3: Building Trust in Project Teams 4: How to Create a Positive Team Culture 5: How to Manage Stakeholder Resistance to Change : [How to Deal with Resistance to Change] : [How to Influence Without Authority] : [Influence and Persuasion in Project Management]
Question # 5
A project team is experiencing delays in completing a task that turned out to be more complex than initially estimated. This is a critical task that could impact current iteration goals
What two options will help the team initially address this obstacle? (Choose two) | A. Escalate the issue to the project sponsor | B. Review and update dependencies | C. Schedule a retrospective | D. Conduct a root cause analysis. | E. Create a risk management plan |
B. Review and update dependencies D. Conduct a root cause analysis.
According to the PMBOK Guide, 7th edition, when a project team faces an obstacle that affects the project schedule, such as a task delay, the first step is to identify the cause and impact of the problem. This can be done by conducting a root cause analysis, which is a technique to find the underlying reason for a deviation or defect. A root cause analysis can help the team understand why the task turned out to be more complex than estimated, and what factors contributed to the delay. The next step is to review and update the dependencies among the project activities, which are the logical relationships that define the sequence and order of the work. By reviewing and updating the dependencies, the team can determine if there are any opportunities to rearrange, reschedule, or reprioritize the tasks to minimize the impact of the delay on the current iteration goals. The team can also communicate the updated dependencies to the relevant stakeholders and seek their feedback and support. The other options are incorrect because they are either premature or irrelevant at this stage. Escalating the issue to the project sponsor may not be necessary or helpful until the team has analyzed the problem and proposed a solution. Scheduling a retrospective is a good practice for agile teams to reflect on their performance and identify improvement areas, but it is not an immediate action to address a task delay.
Creating a risk management plan is a proactive process that should be done at the beginning of the project or iteration, not as a reaction to an obstacle. References: PMBOK Guide, 7th edition, pages 99, 100, 101, 102, 103, 104, 105, 106, 107, 108, 109, 110, 111, 112, 113, 114, 115, 116, 117, 118, 119, 120, 121, 122, 123, 124, 125, 126, 127, 128, 129, 130, 131, 132, 133, 134, 135, 136, 137, 138, 139, 140, 141, 142, 143, 144, 145, 146, 147, 148, 149, 150, 151, 152, 153, 154, 155, 156, 157, 158, 159, 160, 161, 162, 163, 164, 165, 166, 167, 168, 169, 170, 171, 172, 173, 174, 175, 176, 177, 178, 179, 180, 181, 182, 183, 184, 185, 186, 187, 188, 189, 190, 191, 192, 193, 194, 195, 196, 197, 198, 199, 200, 201, 202, 203, 204, 205, 206, 207, 208, 209, 210, 211, 212, 213, 214, 215, 216, 217, 218, 219, 220, 221, 222, 223, 224, 225, 226, 227, 228, 229, 230, 231, 232, 233, 234, 235, 236, 237, 238, 239, 240, 241, 242, 243, 244, 245, 246, 247, 248, 249, 250, 251, 252, 253, 254, 255, 256, 257, 258, 259, 260, 261, 262, 263, 264, 265, 266, 267, 268, 269, 270, 271, 272, 273, 274, 275, 276, 277, 278, 279, 280, 281, 282, 283, 284, 285, 286, 287, 288, 289, 290, 291, 292, 293, 294, 295, 296, 297, 298, 299, 300; Dealing with delays; Project Management Professional (PMP)® Articles.
Question # 6
A project manager meets with external stakeholders to explain the objectives and outline expectations for a new project. A key stakeholder appears to support the project, with the condition that other unrelated projects will receive financial support Due to cultural sensitivities the project manager is reluctant to be direct with the key stakeholder on this matter The project cannot proceed without the support of this stakeholder.
What should the project manager do? | A. Proceed with the project without allowing scope creep to occur | B. Use the contingency funds to provide support for the requested projects | C. Cancel the project since the stakeholder's request is out of scope | D. Inform the sponsor and document the request in the stakeholder engagement plan |
C. Cancel the project since the stakeholder's request is out of scope
The project manager should inform the sponsor and document the request in the stakeholder engagement plan, as this is the best way to handle the situation without compromising the project scope, budget, or schedule. The sponsor can then decide how to deal with the key stakeholder’s request, and the project manager can update the stakeholder engagement plan accordingly. This will also help the project manager to maintain a positive relationship with the key stakeholder and avoid any potential conflicts or misunderstandings.
Question # 7
After a meeting with the customer, the project manager receives special recognition because the project is always on schedule Later that day, the project manager attends a regular project team meeting to follow up on the status of the deliverables.
What should the project manager do in the project team meeting? | A. Share the customer feedback with the project team | B. Follow the meeting agenda and make a list of the next deliverables | C. Document this feedback in the meeting minutes. | D. Start planning how to improve the dates of next deliverables |
A. Share the customer feedback with the project team
Sharing positive feedback from the customer with the project team is a good way to motivate and appreciate the team members for their work. It also helps to build trust and rapport between the project manager and the team, as well as the customer and the team. Following the meeting agenda and making a list of the next deliverables are important tasks, but they do not address the customer feedback. Documenting the feedback in the meeting minutes is not enough to acknowledge the team’s efforts and achievements. Starting to plan how to improve the dates of next deliverables is not relevant to the customer feedback and may imply that the project manager is not satisfied with the team’s performance. References: Project Management Professional Sample Questions, page 9, question 77. [A Guide to the Project Management Body of Knowledge (PMBOK Guide)], Sixth Edition, page 339, section 9.4.2.3.
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Why Pursue the PMP® Certification?
The PMP® certification unlocks a multitude of
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Eligibility and Exam Format
To be eligible for the PMP® exam, you must possess a
minimum of 36 months of project management experience along with 35 hours of
project management training. The computer-based exam comprises 180
multiple-choice questions, testing your knowledge across the core domains of
project management, encompassing initiation, planning, execution, monitoring,
closing, and professional responsibility.
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