Question # 1
| You create a Power Virtual Agents chatbot for a company.
The management wants to learn about the effectiveness of the chatbot.
You need to identity the percentage of customers who stop responding to prompts from the chatbot.
Which report should you view? | | A. Customer satisfaction | | B. Engagement over time | | C. Escalation rate drivers | | D. Session outcomes overtime |
B. Engagement over time
Explanation:
[Reference:, https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-csat-teams, ]
Question # 2
| You create a Power Bl dashboard that displays Common Data Model data. You need to share the Power Bl dashboard with coworkers and allow the coworkers to collaborate. What are two possible ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. | | A. Create a Power Automate flow to export the data into a SQL Server database. | | B. Publish the dashboard as an app to your coworkers. | | C. Export the data to Microsoft Excel. Make required changes and then re-import the data. | | D. Create a Power Bl workspace and grant coworkers permissions. |
A. Create a Power Automate flow to export the data into a SQL Server database.
B. Publish the dashboard as an app to your coworkers.
Explanation:
[Reference:, https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-create-the-new-workspaces, ]
Question # 3
| A company plans to create a canvas app that connects to three databases with different proprietary database formats. What is the minimum number of connectors required? | | A. 0 | | B. 1 | | C. 2 | | D. 3 |
B. 1
Explanation:
[Reference:, https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/working-with-data-sources, , , ]
Question # 4
| You create a Power Virtual Agents chatbot for a company. The chatbot will use common channels and services by which the company communicates with customers.
You need to determine which services the chatbot can be used with or added to.
Which two services can the chatbot be used with? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point. | | A. Facebook | | B. Power Bl | | C. Microsoft Azure Event Grid | | D. Microsoft Azure Service Bus | | E. Microsoft Azure Bot Framework |
A. Facebook
E. Microsoft Azure Bot Framework
Question # 5
| A company is creating a canvas app to track and analyze customer visits to their retail stores. Data about customer visits is stored on-premises at each retail store location. The app must display data about customer visits when users launch the app. You need to ensure that the data is available for consumption by the app. Which tool should you use? | | A. Data gateway | | B. Data source | | C. Connector | | D. Microsoft Dataverse | | E. Power Automate |
A. Data gateway
Question # 6
| A company uses Dynamics 365 Sales. The company uses a browser-based app named Sales Hub.
You need ensure that users can access data from mobile devices.
Which app should users install? | | A. Dynamics 365 Remote Assist | | B. Dynamics 365 Finance | | C. Dynamics 365 Business Central | | D. Dynamics 365 for Phones |
D. Dynamics 365 for Phones
Explanation:
Use the Dynamics 365 for phones and Dynamics 365 for tablets apps for your sales, customer service, field service, and other tasks when you're on the go. With one download from your app store, you’ll automatically have access to all the apps you need for your role. You will see apps with the new Unified Interface on your mobile device.
[Reference:, https://docs.microsoft.com/en-us/dynamics365/mobile-app/dynamics-365-phones-tablets-users-guide, , ]
Question # 7
| A company manages a chain of retail stores. The company stores a list of retail store names and numbers in one Power BI table. The company stores sales transaction data including a transaction ID in another table.
The transaction ID includes the store number.
You need to show the store name for all retail transactions in all Power BI reports.
Which tool should you use? | | A. Query Editor | | B. Power BI Service | | C. Microsoft Excel | | D. Data Connector |
A. Query Editor
Explanation:
Power BI Desktop comes with Query Editor, where you can connect to one or many data sources, shape and transform the data to meet your needs, then load that model into Power BI Desktop.
[Reference:, https://docs.microsoft.com/en-us/power-bi/desktop-query-overview, ]
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