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New Microsoft Certified: Power Platform Solution Architect Expert PL-600 - Microsoft Power Platform Solution Architect PL-600 Exam Practice Questions

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Last Updated On: 17-Mar-2025

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Question # 1

You are creating a scope of work document for a solution. You have the following requirements: • Track support cases, first response time, and resolution time. • Include a chat-like interface that allows managers to check the status of cases with minimal manual searching. • Allow cases to have multiple different priority levels. You need to include the required Dynamics 365 and Microsoft Power Platform components. Which two components should you include? Each correct answer presents part of the solution. NOT: Each correct selection is worth one point.
A. Dynamics 365 Customer Service
B. Power virtual Agents
C. PowerBI
D. Dynamics 365 Customer Voice

Dynamics 365 Customer Service

Power virtual Agents

Power Virtual Agents lets you create powerful chatbots that can answer questions posed
by your customers, other employees, or visitors to your website or service.
Use Dynamics 365 Customer Service to:
Track customer issues through cases
Record all interactions related to a case
Share information in the knowledge base
Create queues and route cases to the right channels
Create and track service levels through service-level agreements (SLAs)
Define service terms through entitlements
Manage performance and productivity through reports and dashboards
Create and schedule services
Participate in chats
Manage conversations across channels
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtualagents
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview

Question # 2

You are designing a Microsoft Power Platform solution to help a company manage sales leads. The solution has the following requirements: Ensure that users follow a predefined sales process regardless of the device that employees use to access the app. Respond to sales events by using organization-defined best practices. You need to recommend a component for the app. What should you recommend?
A. Power Automate cloud flow
B. Business process flow
C. Power Automate desktop flow
D. Playbook

Business process flow

You can help ensure that people enter data consistently and follow the same steps every
time they work with a customer by creating a business process flow. For example, you
might want to create a business process flow to have everyone handle customer service
requests the same way, or to require that people get approval for an invoice before submitting an order. Business process flows use the same underlying technology as other
processes, but the capabilities that they provide are very different from other features that
use processes.
Reference:
https://docs.microsoft.com/en-us/power-automate/business-process-flows-overview

Question # 3

You are supporting a recent go-live for a model-driven app that includes mobile offline
functionality.
Users report the following issues:
The process of downloading initial metadata for the app takes hours to complete.
Some account views are unavailable when the app is offline.
Changes to users’ security privileges are not reflected in the mobile app.
Contact data is not available when the app is offline.
You need to resolve the mobile app performance issues.
What should you review? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Graphical user interface, text, application, email
Description automatically generated

Question # 4

You need to recommend the appropriate messaging channel solutions for the organization.
What should you recommend? To answer, drag the appropriate messaging options to the
correct user types. Each messaging option may be used once, more than once, or not at
all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Box 1: Omnichannel for Customer Service dashboard
Scenario: Workers must be able to communicate in near real-time with worker support
agents.
The company has a team or worker support agents that respond to inquiries from current
and prospective workers. Some of the worker support agents are multilingual.
If you choose to expand your customer service offering to provide chat and channels, the
Customer Service workspace seamlessly adjusts to support managing conversations as
well.
Note: As an agent with the Customer Service Representative security role, when you open
Customer Service workspace, you start on the Customer Service Agent Dashboard unless
your administrator has changed the default view. This dashboard shows you your active
cases, cases you can work in queues you are assigned to, and your open activities. You
can open existing cases and activities or begin working new cases from the queues you
are assigned to and create activities.
Box 2: Dynamics 365 Customer Service
Scenario: First Up uses an on-premises system to manage current and historical patient
data including medications and medical visits.

Question # 5

A company wants to create a Power Automate flow that posts marketing events to social media. The company must ensure that the postings adhere to regulatory requirements for handling of personally identifiable information (PII) data. The company will not post events to unauthorized social media platforms. You need to ensure that the requirement is met. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Configure the relevant connector so that is part of the Non-Business data group category.
B. Create a security role to prevent data export.
C. Configure an Azure Active Directory (AAD) security role for the maker to the environment.
D. Create a Data Loss Protection (DLP) policy.
E. Configure the relevant connector so that it is part of the Blocked data group category.

Create a Data Loss Protection (DLP) policy.

Configure the relevant connector so that it is part of the Blocked data group category.

DLP policies enforce rules for which connectors can be used together by classifying
connectors as either Business or Non-Business. If you put a connector in the Business
group, it can only be used with other connectors from that group in any given app or flow.
Sometimes you might want to block the usage of certain connectors altogether by
classifying them as Blocked.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/wp-data-loss-prevention

Question # 6

You are designing a model-driven app that allows a company to manage sales opportunities. The company has a complex security model that includes the following requirements: The vice president of sales must be able to see opportunities for sales managers and sales representatives. Sales managers must be able to see opportunities for all sales representatives. Sales representatives must only see opportunities that they own. You need to recommend security tools for controlling user access. Which two tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Account hierarchy
B. Field security profile
C. Position hierarchy
D. Security roles

Position hierarchy

Security roles

With the position hierarchy security, a user at a higher position has access to the records
owned by a lower position user or by the team that a user is a member of, and to the
records that are directly shared to the user or the team that a user is a member of.
The hierarchy security model is an extension to the earlier security models that use
business units, security roles, sharing, and teams. It can be used in conjunction with all other existing security models.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/onpremises/
developer/security-dev/
hierarchical-security-control-access-entities

Question # 7

You need to recommend an authentication solution for the planned implementation of Dynamics 365. What should you include in the recommendation?
A. Use synchronized identities
B. Use the Office 365 tenant for Dynamics 365 Customer Service
C. Create a new tenant for Dynamics 365 Customer Service
D. Use federated identities

Use synchronized identities

Explanation:
Scenario: Ensure that employees can sign in to all Microsoft apps by using one set of
credentials per employee.
Synchronized identity. Synchronize on-premises directory objects with Microsoft 365 and
manage your users on-premises. You can also synchronize passwords so that the users
have the same password on-premises and in the cloud, but they will have to sign in again
to use Microsoft 365.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/manage-user-accountsynchronization

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