Question # 1
| How do you enable field-level auditing for properties? | | A. Add an auditing optional action to the case workflow. | | B. Enable the auditing feature on the property rule forms. | | C. Enable field-level auditing for the case type. | | D. Add a field validation to the case workflow. |
B. Enable the auditing feature on the property rule forms.
Explanation:
In Pega, enabling field-level auditing for properties is typically done through the property rule form. By enabling the auditing feature on specific property rule forms, changes to those properties are automatically tracked and recorded by the system. This setup is essential for compliance, transparency, and historical data analysis purposes, allowing organizations to monitor and audit changes to critical data fields systematically.
Question # 2
| Customers on a hotel booking application can add additional amenities to their reservation. The application displays a view with the available amenities, descriptions and costs. To reduce scrolling, the content is organized into multiple areas. Each area is accessed using a drop down menu that lists each amenity.
How do you configure the user interface to improve access to the content and achieve the business requirement described?<br> | | A. Configure a disable when condition on each field to allow access when the associated amenity is selected on the drop down control. | | B. Configure a repeating dynamic layout with an embedded section for each amenity and set the layout format to grouped. | | C. Configure a layout group to separate each amenity into individual panels and set the layout to a menu format. | | D. Configure a visible when condition on the drop down control to display each section when the associated amenity is selected. |
C. Configure a layout group to separate each amenity into individual panels and set the layout to a menu format.
Explanation:
Configuring a layout group with a menu format is the most effective way to organize content into multiple areas within a hotel booking application, minimizing the need for excessive scrolling. This configuration allows each amenity to be separated into individual panels accessible via a dropdown menu, providing a clean, organized, and user-friendly interface. This approach enhances the user experience by allowing users to easily navigate through different amenities without the clutter of all options being displayed simultaneously.
Question # 3
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
| A. Create a new report on the Data landing page.
| B. Add a report widget to a portal on the Explore data landing page.
| C. Add a new portal on the Channels landing page.
| D. Create a new Insight on the Explore data landing page.
|
D. Create a new Insight on the Explore data landing page.
Explanation:
To create a visualization for managers to track the number and status of Customer Support Request cases:
D. Create a new Insight on the Explore data landing page. Insights in Pega allow you to create visual representations of data, which can include reports and dashboards. Managers can use these insights to track case metrics over specified time frames, such as the last 30 days.
Question # 4
From the employee training portal, an employee opens a new Enrollment case, submits course selections, and receives an email confirmation. There is an error in the email confirmation. You must identify the cause of the error by recording a set of interactions on the portal and testing expected behavior on the data collection fields. What three steps, when applied in combination, achieve the required testing? (Choose Three)
| A. Add stage-entry validations on the Enrollment case fields.
| B. Create a test case for the employee portal.
| C. Add assertions on the Ul elements to verify correct data collection.(Ul Assertion)
| D. Run a new Enrollment case from the employee training portal.
|
B. Create a test case for the employee portal.
C. Add assertions on the Ul elements to verify correct data collection.(Ul Assertion)
D. Run a new Enrollment case from the employee training portal.
Explanation:
To identify the cause of an error in an email confirmation from the employee training portal, it's crucial to replicate the scenario and verify that the correct data is being collected and processed. Creating a test case specifically for the employee portal provides a structured approach to test the entire process flow, including form submissions and email outputs. Adding UI assertions ensures that the interface elements are correctly capturing and displaying the data as expected. Running a new Enrollment case allows for end-to-end testing in the real application environment, ensuring that all components interact as intended and the email confirmation is generated correctly.
Question # 5
| A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount. Select the case type relationship that satisfies the requirement. | | A. Configure hotel review as a spin-off case of the checkout request. | | B. Configure checkout request as a child case of hotel review. | | C. Configure both checkout request and hotel review as top-level cases. | | D. Configure hotel review as a child case of the checkout request. |
D. Configure hotel review as a child case of the checkout request.
Explanation:
To satisfy the requirement that a business guest must complete a hotel review to receive a corporate discount at checkout, the relationship between the checkout process and the hotel review process must be appropriately configured.
D. Configure hotel review as a child case of the checkout request: This configuration establishes the hotel review
Question # 6
| In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account.
Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement ? (Choose Two) | | A. Add a persist case shape after the first step. | | B. Configure the starting flow to instantiate the case type as a temporary case. | | C. Apply a when condition to the first step to persist only cases requiring updates. | | D. Configure the first step to instantiate the case type as a temporary case. |
B. Configure the starting flow to instantiate the case type as a temporary case.
C. Apply a when condition to the first step to persist only cases requiring updates.
Explanation:
To meet management's requirement to only record cases that update an account, configuring the case type to start as a temporary case is essential. This configuration prevents the case from being permanently stored unless specific conditions are met. Additionally, applying a when condition after the first step to check if the case requires updating and then persisting it only if true ensures that only relevant cases are saved. This approach maximizes efficiency and data relevance by only retaining records of cases that lead to account modifications.
Question # 7
| What are two attributes of application level security? (Choose two.) | | A. Create password and authentication policies. | | B. Identify authorized users who need access to the application. | | C. Set up security roles for personas in each case type. | | D. Prevent users from viewing features that they should not access. |
A. Create password and authentication policies.
D. Prevent users from viewing features that they should not access.
Explanation:
Attributes of application level security typically involve measures that protect the application's data and features according to defined security policies:
A. Create password and authentication policies. Application security includes establishing robust password policies and authentication mechanisms to ensure that only authorized users gain access to the application.
D. Prevent users from viewing features that they should not access. Application level security also involves configuring permissions and access control to ensure that users can only interact with features and data they are authorized to use, thereby protecting sensitive information and maintaining the integrity of the application.
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