Question # 1
Which two statements are true about insights? (Choose Two)
| A. Insights transform data queries into sharable visualizations.
| B. Visibility is always shared for insight charts.
| C. You can edit application data directly in an insight.
| D. You can use only preconfigured fields in an insight.
|
A. Insights transform data queries into sharable visualizations.
D. You can use only preconfigured fields in an insight.
Explanation:
Insights in Pega are tools for data visualization and analysis, providing specific capabilities:
A. Insights transform data queries into sharable visualizations. Insights enable users to create visual representations from data queries, making complex data more accessible and easier to understand through charts, graphs, and other visual formats.
D. You can use only preconfigured fields in an insight. Insights are built using specific, predefined fields available within Pega, which limits customization but ensures consistency and reliability in the data presented.
Question # 2
Employees submit time-off requests that must be approved by their manager. If the requested time off is extended beyond three weeks, the manager, director, and a member of human resources (HR) must approve the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
| A. Create a decision table and evaluate all rows.
| B. Use a cascading approval with an authority matrix.
| C. Use a cascading approval with a reporting structure.
| D. Configure custom approvals in the reporting structure.
|
B. Use a cascading approval with an authority matrix.
C. Use a cascading approval with a reporting structure.
Explanation:
For time-off requests requiring multiple levels of approval based on the duration of the request, combining a cascading approval process with an authority matrix and custom approvals configured in the reporting structure is effective. The authority matrix can define different approval rules based on the length of the time-off requested, while custom approvals allow for the inclusion of additional approvers, such as HR, when the request exceeds a specific threshold (e.g., three weeks). This ensures that all necessary approvals are obtained in a structured and hierarchical manner.
Question # 3
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
| A. Create a new report on the Data landing page.
| B. Add a report widget to a portal on the Explore data landing page.
| C. Add a new portal on the Channels landing page.
| D. Create a new Insight on the Explore data landing page.
|
D. Create a new Insight on the Explore data landing page.
Explanation:
To create a visualization for managers to track the number and status of Customer Support Request cases:
D. Create a new Insight on the Explore data landing page. Insights in Pega allow you to create visual representations of data, which can include reports and dashboards. Managers can use these insights to track case metrics over specified time frames, such as the last 30 days.
Question # 4
| In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account.
Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement ? (Choose Two) | | A. Add a persist case shape after the first step. | | B. Configure the starting flow to instantiate the case type as a temporary case. | | C. Apply a when condition to the first step to persist only cases requiring updates. | | D. Configure the first step to instantiate the case type as a temporary case. |
B. Configure the starting flow to instantiate the case type as a temporary case.
C. Apply a when condition to the first step to persist only cases requiring updates.
Explanation:
To meet management's requirement to only record cases that update an account, configuring the case type to start as a temporary case is essential. This configuration prevents the case from being permanently stored unless specific conditions are met. Additionally, applying a when condition after the first step to check if the case requires updating and then persisting it only if true ensures that only relevant cases are saved. This approach maximizes efficiency and data relevance by only retaining records of cases that lead to account modifications.
Question # 5
| A music studio allows clients to upload audio recordings, and if they choose, they can upload before they begin consultation. The studio wants to pause case processing after the Client Intake stage and give clients 72 hours to upload recordings before beginning the Client Consultation process.
Which configuration meets this requirement? | | A. Configure a case wide optional action to allow uploads. Add a Wait shape with a Timer Wait type set to 72 hours. | | B. Configure a service level on the stage that contains the Client Consultation process with a deadline of 72 hours. | | C. Configure a child case to upload recordings. Add a Wait shape with a case dependency until the child case is resolved. | | D. Configure a validate rule on the Client Intake stage and set the elapsed time to 72 hours. |
A. Configure a case wide optional action to allow uploads. Add a Wait shape with a Timer Wait type set to 72 hours.
Explanation:
To pause case processing after the Client Intake stage and provide a timeframe for clients to upload recordings:
A. Configure a case-wide optional action to allow uploads. Add a Wait shape with a Timer Wait type set to 72 hours. This configuration meets the requirement by allowing an optional action for clients to upload their recordings and then using a Wait shape to pause the case. The Timer Wait type ensures that the case will not proceed to the Client Consultation stage until 72 hours have passed, giving clients ample time for uploads.
Question # 6
| Creating a new rule in Pega Platform is typically done to define a new behavior or functionality in the application, which can then be reused as needed. In the given scenario, a designer is reusing a UI section every time the same behavior is needed in the application. By creating a new rule for the UI section, the designer can ensure consistent behavior and avoid duplicating effort.
For which use case do you create a new rule in a Pega Platform™ application? | | A. A developer creates a parallel process to audit changes that a service agent makes.
| | B. A developer makes changes to an email message configured in the case life cycle.
| | C. A designer reuses a UI section every time the same behavior is needed in the application.
| | D. A business user issues a change request for the application to set the default value of a field.
|
C. A designer reuses a UI section every time the same behavior is needed in the application.
Explanation:
In Pega Platform, creating a new rule is an effective way to define and encapsulate specific behaviors or functionalities that can be reused across the application, enhancing maintainability and consistency. When a designer reuses a UI section frequently across different parts of the application, creating a rule for this UI section ensures that it maintains uniform behavior wherever it is used. This approach prevents duplication of design efforts and ensures that any updates to the UI section are centrally managed and uniformly propagated throughout the application.
Question # 7
| While testing a business process to approve an expense report, you receive an error. Which tool allows you to review the rule execution to determine the source of the error? | | A. The Tracer | | B. The Clipboard tool | | C. The Application Profiler | | D. The Dependency Analyzer |
A. The Tracer
Explanation:
When encountering errors during business process testing and needing to diagnose rule execution issues:
A. The Tracer. This tool is essential for debugging and testing in Pega, as it allows developers to step through the execution of rules to identify and resolve errors, offering a real-time trace of rule processing, which helps pinpoint the source of errors in process execution.
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