Question # 1
Which two APIs can an admin suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management?
| | A. Connect APIs | | B. Bulk APIs | | C. REST APIs | | D. Streaming APIs |
A. Connect APIs
C. REST APIs
Explanation:
Two APIs that an admin can suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management are:
Connect APIs. These are RESTful APIs that expose resources in Order Management, such as orders, payments, shipments, etc. They allow customers to perform CRUD (create, read, update, delete) operations on these resources from external systems, such as B2C Commerce.
REST APIs. These are HTTP-based APIs that enable developers to access data in Order Management using standard HTTP methods, such as GET, POST, PUT, PATCH, and DELETE. They allow customers to interact with Order Management resources using JSON or XML formats.
Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_connect_api.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_rest_api.htm &type=5
Question # 2
| Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values? | | A. Created | | B. Active | | C. Drafted | | D. New | | E. Open |
B. Active
D. New
Explanation:
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by OrderManagement.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm &type=5
Question # 3
| Whatare tworeasonsforusing Flows instead of Apex code? | | A. Flows can be modified and created without a developer | | B. Flows have better performance options for large batches of records | | C. Flows can be triggered by undelete events | | D. Flows provide a visual debug process |
A. Flows can be modified and created without a developer
D. Flows provide a visual debug process
Explanation:
Two reasons for using Flows instead of Apex code are:
Flows can be modified and created without a developer. Flows are declarative tools that allow administrators to build complex business logic using clicks instead of code. Flows do not require any programming skills or knowledge, and they can be easily modified and maintained by administrators.
Flows provide a visual debug process. Flows have a built-in debugger that allows administrators to test and troubleshoot their flows in a graphical interface. The debugger shows the flow execution path, the values of variables and sObject fields, and any errors or warnings that occur in the flow.
Verified References: https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm &type=5
Question # 4
| How can an administrator synchronize licenses from the production org when preparing a sandbox for development? | | A. Use a custom shell script | | B. import a Change Set | | C. Export a Change Set | | D. Run the Match Production Licenses to Sandbox without a Refresh tool in Setup |
D. Run the Match Production Licenses to Sandbox without a Refresh tool in Setup
Explanation:
The best way for an administrator to synchronize licenses from the production org when preparing a sandbox for development is to run the Match Production Licenses to Sandbox without a Refresh tool in Setup. This tool allows administrators to match their sandbox licenses with their production licenses without refreshing their sandbox. This way, the administrator can ensure that the sandbox has the same number and type of licenses as the production org, and avoid any license-related issues when developing or testing in the sandbox. Verified References: https://help.salesforce.com/s/articleView?id=sf.data_sandbox_licenses.htm &type=5
Question # 5
| The Ensure Funds process works on which set of Order Items? | | A. Only the items with a status of Waiting Payment | | B. Only the items on the Fulfillment Order passed into the Ensure Funds method | | C. All Items within a delivery group | | D. All Sales Order Items | | E. Only the items passed into the Ensure Funds method |
E. Only the items passed into the Ensure Funds method
Explanation:
The Ensure Funds process works on only the items passed into the Ensure Funds method. This method is a flow core action that verifies that there are enough funds available for each Order Item passed into it, and updates their payment status accordingly. The administrator can passany Order Items into this method, regardless of their status or delivery group. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_funds_async.htm &type=5
Question # 6
| Where should a service agent go first to view process exceptions related to a specific Order? | | A. Order Record - Process Exception Details Tab | | B. Change order Record -Related Tab | | C. Order Record - Details Tab | | D. Order Summary Record - Related Tab |
A. Order Record - Process Exception Details Tab
Explanation:
The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing. Verified References: https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htm &type=5
Question # 7
Which two APIs can an admin suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management?
| | A. Connect APIs | | B. Bulk APIs | | C. REST APIs | | D. Streaming APIs |
A. Connect APIs
C. REST APIs
Explanation:
Two APIs that an admin can suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management are:
Connect APIs. These are RESTful APIs that expose resources in Order Management, such as orders, payments, shipments, etc. They allow customers to perform CRUD (create, read, update, delete) operations on these resources from external systems, such as B2C Commerce.
REST APIs. These are HTTP-based APIs that enable developers to access data in Order Management using standard HTTP methods, such as GET, POST, PUT, PATCH, and DELETE.
They allow customers to interact with Order Management resources using JSON or XML formats.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_connect_api.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_rest_api.htm &type=5
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The Salesforce Order-Management-Administrator exam is
designed for professionals aiming to validate their expertise in managing order
processes within the Salesforce platform. This certification focuses on the
capabilities and functionalities of Salesforce
Order Management, a tool essential for businesses to handle orders
efficiently from creation to fulfillment. The certification demonstrates an
individuals proficiency in leveraging Salesforce to optimize order workflows,
manage payments, and address exceptions.
Key Exam Topics
The Salesforce Order-Management-Administrator exam covers a
variety of key topics essential for effective order management. These include:
- Order
Processing: Understanding how to create, manage, and fulfill orders
within Salesforce.
- Payment
Handling: Knowledge of handling payments, including capturing payments
and managing refunds.
- Order
Summaries and Reports: Ability to generate and interpret order
summaries and reports to track order statuses and performance.
- Exception
Management: Skills to troubleshoot and resolve process exceptions that
may occur during order processing.
- Distributed
Order Management: Implementing distributed order management to
optimize fulfillment workflows and reduce costs by efficiently routing
orders to the best fulfillment locations.
Technical Exam Information
The Salesforce Order-Management-Administrator exam consists
of 60 multiple-choice questions, with a passing score of 67%. The exam duration
is 105 minutes, allowing candidates ample time to demonstrate their knowledge
across the various topics. The exam is available in English and can be taken at
a Salesforce testing center or online through a proctored exam. Salesforce
recommends a combination of hands-on experience and study of official resources
such as Trailhead
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FAQs of Order-Management-Administrator Exam
What
is the Salesforce Order-Management-Administrator Exam?
The
Salesforce Order-Management-Administrator Exam is a certification exam designed
to validate the skills and knowledge of professionals in managing and
configuring Salesforce Order Management applications. It covers various aspects
such as order processing, fulfillment, and integration with other Salesforce
products.
What
are the prerequisites for taking the Salesforce Order-Management-Administrator
Exam?
There
are no formal prerequisites for taking the Salesforce
Order-Management-Administrator Exam. However, it is recommended that
candidates have a fundamental understanding of Salesforce Order Management and
hands-on experience with the platform.
How
many questions are there in the Salesforce Order-Management-Administrator Exam,
and what is the format?
The
Salesforce Order-Management-Administrator Exam typically consists of 60
multiple-choice/multiple-select questions. Candidates have 105 minutes to
complete the exam.
What
is the passing score for the Salesforce Order-Management-Administrator Exam?
The
passing score for the Salesforce Order-Management-Administrator Exam is 65%.
This means candidates must correctly answer at least 39 out of 60 questions to
pass the exam.
How
much does it cost to take the Salesforce Order-Management-Administrator Exam?
The
registration
fee for the Salesforce Order-Management-Administrator Exam is $200 USD.
There may be additional taxes depending on your location.
What
job roles can I apply for with a Salesforce Order-Management-Administrator
certification?
With
a Salesforce Order-Management-Administrator certification, you can apply for
roles such as Salesforce Order Management Administrator, Salesforce Consultant,
Order Management Specialist, and E-commerce Administrator.
What
is the average salary for a Salesforce Order-Management-Administrator?
The
average salary for a Salesforce Order-Management-Administrator varies by
location and experience but generally ranges from $80,000 to $120,000 per year
in the United States.
How
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The
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by validating your skills, making you more competitive in the job market, and
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opportunities.
What
industries typically hire Salesforce Order-Management-Administrators?
Industries
that commonly hire Salesforce Order-Management-Administrators include retail,
e-commerce, manufacturing, healthcare, and technology companies, where
efficient order management is critical to business operations.
What
are the future benefits of becoming a Salesforce
Order-Management-Administrator?
Future
benefits of becoming a Salesforce Order-Management-Administrator include
staying updated with the latest Salesforce innovations, accessing a network of
professionals, and having opportunities for continuous learning and career growth in the Salesforce
ecosystem.
What
are the main components of Salesforce Order Management that the exam covers?
The
main components covered in the Salesforce Order-Management-Administrator Exam
include order processing, order fulfillment, order lifecycle management,
integrations with other Salesforce products, and configuring order management
settings.
How
does Salesforce Order Management integrate with other Salesforce products?
Salesforce
Order Management integrates with other Salesforce products such as Sales Cloud,
Service Cloud, and Commerce Cloud. This integration helps streamline the entire
order lifecycle from order creation to fulfillment and customer support.
What
are the key features of Salesforce Order Management that candidates should be
familiar with for the exam?
Key
features include order creation and management, product and pricing
configurations, inventory management, order fulfillment processes, payment
processing, and returns management.
Can
you explain the order lifecycle in Salesforce Order Management?
The
order lifecycle in Salesforce Order Management includes several stages such as
order creation, order processing, fulfillment, shipment, delivery, invoicing,
and returns. Understanding this lifecycle is crucial for the exam.
What
are the best practices for configuring Salesforce Order Management?
Best
practices for configuring Salesforce Order Management include ensuring data
accuracy, setting up proper integration with other systems, customizing order
processes to meet business needs, using automation where possible, and
regularly monitoring system performance.
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