Question # 1
| You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.<
You are in the process of creating push notifications for the mobile app, and you have the following requirement:
When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone.
What should you do? | | A. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority. | | B. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the box priority field has a value of Emergency priority. | | C. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Bookable Resource Booking entity where the out of-the-box priority field has a value of Emergency priority. | | D. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority. |
A. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
Question # 2
| All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.
Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. | | A. Create a Delivery Charge Product Record. Set Field Service Product Type to Service. | | B. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only | | C. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1 | | D. Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory. | | E. Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to 1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule. |
A. Create a Delivery Charge Product Record. Set Field Service Product Type to Service.
B. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only
C. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1
Question # 3
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.
The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.
You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.
Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each
correct answer presents part of the solution.
| | A. Connect to Maps in Resource Scheduling. | | B. Configure the map on the Schedule Board. | | C. Set Auto Geo Code Addresses to Yes in Resource Scheduling. | | D. Set Auto Geo Code Addresses to Yes in Field Service Settings. |
A. Connect to Maps in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.
Question # 4
| Ensure the user is assigned the appropriate Microsoft Power Apps license. | | A. Ensure the user is assigned the appropriate Microsoft Power Apps license. | | B. Ensure the user is correctly set up in the Woodford solution. | | C. Ensure the minimum supported version of the Field Service solution is installed. | | D. Ensure the user is assigned the Field Service-Resource security role. |
C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.
Question # 5
| Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory.
The dispatcher needs to customize their schedule board to filter resources to their territory. What should the dispatcher do? | | A. On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default. | | B. On the Filter & Map View window, select a Resource Type, then select Save Current Filters as Default. | | C. In the Scheduler Settings, select one Territory. | | D. Add a Booking Requirements tab. |
A. On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.
Question # 6
Your organization is planning to implement Field Service mobile app based on the Microsoft Power Platform. You need to install this app on a mobile device and test it.
What are the two prerequisites for installing the mobile app? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
| | A. Ensure the user is assigned the appropriate Microsoft Power Apps license. | | B. Ensure the user is correctly set up in the Woodford solution. | | C. Ensure the minimum supported version of the Field Service solution is installed. | | D. Ensure the user is assigned the Field Service-Resource security role. |
C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.
Question # 7
| Contoso has asked that you create several work order types to meet their Requirements and Planned Changes.
Of the many work order types requested, which three should you create? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point. | | A. Installation | | B. Agreement | | C. Returns | | D. Inspection | | E. Preventative Maintenance |
A. Installation
D. Inspection
E. Preventative Maintenance
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