Question # 1
| You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule assistant Default Radius set to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution. | | A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section. | | B. Set the Default Radius Value to 50 under Scheduling Parameters. | | C. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section. | | D. Set the Default Radius Unit to Miles under Scheduling Parameters. |
A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
D. Set the Default Radius Unit to Miles under Scheduling Parameters.
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings
Question # 2
| Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory.
The dispatcher needs to customize their schedule board to filter resources to their territory. What should the dispatcher do? | | A. On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default. | | B. On the Filter & Map View window, select a Resource Type, then select Save Current Filters as Default. | | C. In the Scheduler Settings, select one Territory. | | D. Add a Booking Requirements tab. |
A. On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.
Question # 3
| You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create each serialized component as a sub-asset to its parent asset.
Does this meet the goal? | | A. Yes | | B. No |
A. Yes
Question # 4
Your organization is planning to implement Field Service mobile app based on the Microsoft Power Platform. You need to install this app on a mobile device and test it.
What are the two prerequisites for installing the mobile app? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
| | A. Ensure the user is assigned the appropriate Microsoft Power Apps license. | | B. Ensure the user is correctly set up in the Woodford solution. | | C. Ensure the minimum supported version of the Field Service solution is installed. | | D. Ensure the user is assigned the Field Service-Resource security role. |
C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.
Question # 5
| A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.
The customer reports that they are not able to see the phone number in the portal.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point. | | A. Verify that the customer is nor on the exclusion list. | | B. Ensure the customers Communication Type is set to Both | | C. Within the Customer Portal, update Show Resource Phone to Yes. | | D. Verify that the Main Phone field is populated. | | E. Ensure the customer's communication preference is set to Allowed |
A. Verify that the customer is nor on the exclusion list.
E. Ensure the customer's communication preference is set to Allowed
Question # 6
A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.
The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.
What should the company implement to handle this sort of issue?
| | A. Microsoft Dynamics 365 Guides | | B. Microsoft Dynamics 365 Remote Assist | | C. Microsoft Teams | | D. Resource Scheduling Optimization |
B. Microsoft Dynamics 365 Remote Assist
Question # 7
| You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose? | | A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365. | | B. Create the IoT Connected Device connection role to link devices to customer assets. | | C. Register the device in Dynamics 365 Connected Field Service. | | D. Configure the Create CFS alerts from IoT Central within Microsoft Flow. |
D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.
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