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New Microsoft Dynamics 365 for Field Service Functional Consultant Associate MB-240 Exam Practice Questions

Total 196 Questions

Last Updated On: 16-Dec-2024

Question # 1

You are configuring the schedule board so that dispatchers can: 1. see all resources on the schedule board at once, with no filtering based on resource type, internal and subcontractors. 2. quickly look at the board, and determine who is internal versus external. You need to ensure dispatchers can see the resource type. In which two places should you add the Resource Type field? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point
A. To Resource Details View
B. To Resource Cell Template
C. To Retrieve Resources Query
D. To Resource Tooltips View

B. To Resource Cell Template
C. To Retrieve Resources Query

Question # 2

You are managing your organization's assets. You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site. How should you structure the system to manage this request?
A. Use asset properties to provide location details.
B. Attach a functional location to each asset.
C. Create a detailed service account tree.
D. Create a custom entity to house asset location details.

B. Attach a functional location to each asset.

Question # 3

Ensure the user is assigned the appropriate Microsoft Power Apps license.
A. Ensure the user is assigned the appropriate Microsoft Power Apps license.
B. Ensure the user is correctly set up in the Woodford solution.
C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.

C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.

Question # 4

Contoso has asked that you create several work order types to meet their Requirements and Planned Changes. Of the many work order types requested, which three should you create? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Installation
B. Agreement
C. Returns
D. Inspection
E. Preventative Maintenance

A. Installation
D. Inspection
E. Preventative Maintenance

Question # 5

You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team. The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365. You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding. Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.
A. Connect to Maps in Resource Scheduling.
B. Configure the map on the Schedule Board.
C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.

A. Connect to Maps in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.

Question # 6

You are setting up assets for a customer. The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view. Solution: You create each serialized component as a sub-asset to its parent asset. Does this meet the goal?
A. Yes
B. No

A. Yes

Question # 7

You are implementing Microsoft Dynamics 365 Field Service. The customer wants to use the system to capture changes in various system readings when a technician is onsite servicing an asset. What should you recommend?
A. Create asset categories and track the changes from each work order.
B. Use the Asset Category Log history to track the changes.
C. Train the field technicians to take detailed notes on the asset on the work order.
D. Use the Asset Property Log history to track the changes.

A. Create asset categories and track the changes from each work order.

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