Question # 1
You need to create a customer journey for a global campaign related to the latest Contoso course offerings. All operating regions need to be covered.
Based on best practices, how many customer journeys and marketing emails do you need to create? | A. 4 marketing emails and 4 customer journeys | B. 5 marketing emails and 5 customer journeys | C. 2 marketing emails and 2 customer journeys | D. 1 marketing emails and 1 customer journey |
B. 5 marketing emails and 5 customer journeys
Explanation:
[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns, ]
Question # 2
In preparing for the Buenos Aires event you need to resolve the issue the content design team had during the Amsterdam event.
What should you do? | A. Disable the full-page-edit mode in the email settings. | B. Add the HTML line to the section of the imported emails. | C. Enable the drag-and-drop feature for imported emails to YES in the email settings. | D. Ensure that the creative agency add |
D. Ensure that the creative agency add
Question # 3
Based on ProseWare’s licenses and subscriptions, which two items are within allowed limits? Each answer represents a complete solution. | A. Litmus inbox Previews = 100 per month | B. Marketing Emails Sent = 1,755,983 | C. Australia Business Unit has 10 regular Users and 1 Administrator User | D. Marketing Contacts = 24,500 |
B. Marketing Emails Sent = 1,755,983 D. Marketing Contacts = 24,500
Question # 4
You are reviewing the communication around event registrations.
You need to resolve the issue at the event in Amsterdam where registered contacts received two different confirmation emails
Which two actions must you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point. | A. Add FESTIVAL as Boolean on the event registration entity. | B. Set the appropriate journey conditions on the journey's using the MARKETING EVENT REGISTRATION CREATED trigger. | C. Add FESTIVAL as Event Type on the event entity. | D. Set the appropriate attribute branch conditions in the journey using the MARKETING EVENT REGISTRATION CREATED trigger |
C. Add FESTIVAL as Event Type on the event entity. D. Set the appropriate attribute branch conditions in the journey using the MARKETING EVENT REGISTRATION CREATED trigger
Question # 5
You have created a customer journey that does the following:
Sends an email regarding a country/region-specific promotional offer.
Creates a phone call activity and sends a text message to the contact.
Which set of actions should you take to activate your customer journey?
| A. Check the country/region, check the localization check box. Validate, and then Publish. | B. Check the localization check box. Validate, check for errors, and then Publish. | C. Verify the segment and email language, check for errors, and then Go Live. | D. Verify the segment, check the country/region. Validate, and then Go Live. |
C. Verify the segment and email language, check for errors, and then Go Live.
Explanation:
[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns, ]
Question # 6
You need to create a customer journey for the promotion of the upcoming webinar on Azure Services.
You are looking through the gallery of existing customer journey templates to select appropriate one.
Which four pieces of information will help you decide on the right template? Each answer presents a part of the solution. | A. Description | B. Purpose | C. Name | D. Recurrence | E. Language |
A. Description B. Purpose C. Name E. Language
Explanation:
[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/journey-templates, , ]
Question # 7
In order to follow recommended guidelines, you will need to synchronize only those entities that are necessary to meet ProseWare’s business objectives.
In addition to the typical entities synced automatically (contact, accounts, events, interactions, etc), which two additional entities will ProseWare need to enable for synchronization? Each answer represents a partial solution. | A. Invoices | B. Work Orders | C. Differentiator | D. Cases |
C. Differentiator D. Cases
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