Question # 1
| You need to create a customer journey template for the marketing team. The team will use the template to launch a promotional offer to customers in Denmark. Sweden, and Norway.
What should you do? | | A. Create a new Customer Journey Template, and use Power Automate within the customer journey to dynamically send it based on a Contact's preferred Language. | | B. Create a new Customer Journey Template, and clone customer journey to dynamically send it based he template so that it can be reused for another country/region and language | | C. Create a new Customer Journey Template for each country/region, and change the language of each template to the desired language and make modifications. | | D. Create a new Customer Journey Template, and use the localization option within the customer journey to dynamically send it based on a Contact's preferred language. |
D. Create a new Customer Journey Template, and use the localization option within the customer journey to dynamically send it based on a Contact's preferred language.
Question # 2
| You need to create a customer journey for a global campaign related to the latest Contoso course offerings. All operating regions need to be covered.
Based on best practices, how many customer journeys and marketing emails do you need to create? | | A. 4 marketing emails and 4 customer journeys | | B. 5 marketing emails and 5 customer journeys | | C. 2 marketing emails and 2 customer journeys | | D. 1 marketing emails and 1 customer journey |
B. 5 marketing emails and 5 customer journeys
Explanation:
[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns, ]
Question # 3
| You have created a customer journey to send an Event Registration Invite to the customers in Norway. You confirm that you selected the correct Marketing Email record with the Norwegian language, and that you are using the correct Segment while creating the customer journey.
As part of going Live with your customer journey, you select “Check for Errors” in the command bar.
Which three checks does this command perform? Each correct answer presents a complete solution. | | A. Checks for common errors and shows an error message with advice for fixing them. | | B. Performs language checks to ensure localization. | | C. Checks for active links to the marketing services that host your email messages. | | D. Checks to ensure prerequisites are met. | | E. Makes sure all required marketing emails and pages are assigned and published. |
A. Checks for common errors and shows an error message with advice for fixing them.
D. Checks to ensure prerequisites are met.
E. Makes sure all required marketing emails and pages are assigned and published.
Explanation:
[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns, ]
Question # 4
| You need to create a customer journey for the promotion of the upcoming webinar on Azure Services.
You are looking through the gallery of existing customer journey templates to select appropriate one.
Which four pieces of information will help you decide on the right template? Each answer presents a part of the solution. | | A. Description | | B. Purpose | | C. Name | | D. Recurrence | | E. Language |
A. Description
B. Purpose
C. Name
E. Language
Explanation:
[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/journey-templates, , ]
Question # 5
Note: In this section, you will see one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem, and you must determine whether the solution meets the stated goals. More than one solution might solve the problem. It is also possible that none of the solutions solve the problem.
You are a Dynamics 365 functional consultant for Contoso Ltd. Contoso has multiple Facebook pages for products and services. Your marketing team has issued a help ticket stating that their Facebook Marketing posts have stopped working as of yesterday.
Solution: You create a Facebook Social Posting Configuration to resolve the ticket.
Does this meet your goal?
| | A. Yes | | B. No |
B. No
Question # 6
You have created a customer journey that does the following:
Sends an email regarding a country/region-specific promotional offer.
Creates a phone call activity and sends a text message to the contact.
Which set of actions should you take to activate your customer journey?
| | A. Check the country/region, check the localization check box. Validate, and then Publish. | | B. Check the localization check box. Validate, check for errors, and then Publish. | | C. Verify the segment and email language, check for errors, and then Go Live. | | D. Verify the segment, check the country/region. Validate, and then Go Live. |
C. Verify the segment and email language, check for errors, and then Go Live.
Explanation:
[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns, ]
Question # 7
| In order to follow recommended guidelines, you will need to synchronize only those entities that are necessary to meet ProseWare’s business objectives.
In addition to the typical entities synced automatically (contact, accounts, events, interactions, etc), which two additional entities will ProseWare need to enable for synchronization? Each answer represents a partial solution. | | A. Invoices | | B. Work Orders | | C. Differentiator | | D. Cases |
C. Differentiator
D. Cases
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