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New ITIL Foundation ITIL-Foundation Exam Practice Questions

Total 324 Questions

Last Updated On: 22-Nov-2024

Question # 1

. Which is theCORRECTdescription of an outcome?
A. The result of carrying out an activity, following a process, or delivering an IT service
B. The inputs that trigger an action for an activity, process or IT service
C. The predictionof the future demand requirements for an activity, process or IT service
D. The design and development of the activities that make up a process or IT service

The result of carrying out an activity, following a process, or delivering an IT service

Question # 2

Which process has the following objective 'Establish new or changed services into supported environments within the predicted cost, time and resource estimates'?
A. Service strategy
B. Service transition planning and support
C. Service level management
D. Change management

Service transition planning and support

Question # 3

Service transition contains detailed descriptions of which processes?
A. Change management, service asset and configuration management, release and deployment management
B. Change management, capacity management event management, service request management
C. Service level management, service portfoliomanagement, service asset and configuration management
D. Service asset and configuration management, release and deployment management, request fulfilment

Change management, service asset and configuration management, release and deployment management

Question # 4

What processes represent the scope of financial management for IT services?
A. Budgeting, costing and charging
B. Budgeting, accounting and charging
C. Cost models and invoicing
D. Charging, accounting and billing

Budgeting, accounting and charging

Question # 5

Which one of the following do major incidents require?
A. Separate procedures
B. Less urgency
C. Longer timescales
D. Less documentation

Separate procedures

Question # 6

Which process analyses services that are no longer viable and when they should be retired?
A. Changemanagement
B. Service portfolio management
C. Service level management
D. Business relationship management

Service portfolio management

Question # 7

Which is an objective of event management?
A. To maintain user satisfaction with the quality of IT services
B. To detect changes of state that have significance for management of an IT service
C. To provided a channel for users to receive standard services that they are expecting
D. To minimize the impact of incidents due to service failures that cannot be prevented

To detect changes of state that have significance for management of an IT service

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