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New ITIL 4 ITIL-4-Foundation Exam Practice Questions

Total 542 Questions

Last Updated On: 30-Dec-2024

Question # 1

What is described by the service value system?
A. How to apply the systems approach of the guiding principle think and work holistically
B. Services based on one or more products, designed to address needs of a target consumer group
C. How all the components and activities of the organization work together as a system to enable value creation
D. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

How all the components and activities of the organization work together as a system to enable value
creation

Question # 2

Identify the missing words in the following sentence. The management of information security incidents usually requires [?].
A. Immediate escalation
B. Specialist teams
C. A separate process
D. Third party support

A separate process

Question # 3

What are the ITIL guiding principles used for?
A. To help an organization make good decisions
B. To direct and control an organization
C. To identify activities that an organization must perform in order to deliver a valuable service
D. To ensure that an organization’s performance continually meets stakeholders’ expectations

To help an organization make good decisions

Question # 4

Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?
A. Progress iteratively with feedback
B. Think and work holistically
C. Keep it simple and practical
D. Focus on value

Keep it simple and practical

Question # 5

Which practice is the responsibility of everyone in the organization?
A. Change control
B. Problem management
C. Service level management
D. Continual improvement

Continual improvement

Question # 6

What are the three phases of 'problem management'?
A. Problem identification, problem control, error control
B. Problem analysis, error identification, incident resolution
C. Problem logging, problem classification, problem resolution
D. Incident management, problem management, change control

Problem identification, problem control, error control

Question # 7

Which is a service request?
A. Requesting a workaround for an issue
B. Requesting information about how to create a document
C. Requesting an enhancement to an application
D. Requesting investigation of a degraded service

Requesting information about how to create a document

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