Question # 1
| A service technician at Ursa Major Solar handles yearly maintenance checks. The job
usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are
cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules
for technicians?
Choose 2 answers
| | A. Reshuffle | | B. Group Nearby | | C. Resource Schedule Optimization | | D. In-day Optimization |
A. Reshuffle
D. In-day Optimization
Explanation:
Reshuffle allows the dispatcher to automatically reschedule service
appointments for a specific date range based on the current schedule and optimization
rules1. In-day Optimization allows the dispatcher to optimize the schedule for a specific
resource or territory based on real-time events such as cancellations or delays2.
References: 1 https://help.salesforce.com/s/articleView?id=sf.fs_reshuffle.htm&type=5 2
https://help.salesforce.com/s/articleView?id=sf.fs_in_day_optimization.htm&type=5
Question # 2
| Approximately 70% of Universal Containers^ site visits are inspections and quotation
sessions that take roughly the same amount of time and set of resource skills to complete.
What should a Consultant recommend to streamline the creation of these Work Orders? | | A. Create a child Work Order for each similar site visit. | | B. Create Work Types for use on Work Orders. | | C. Create a standard set of Work Order Line Items. | | D. Create a work flow to clone the Work Order. |
B. Create Work Types for use on Work Orders.
Explanation:
Work types are used to define the standard duration and skills required for a
specific type of work. By creating work types for similar site visits, the creation of work
orders can be streamlined and standardized.
References:
https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics/field_service
_work_types
Question # 3
| Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers | | A. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer. | | B. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order. | | C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM. | | D. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy. |
C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
D. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
Work Order Line Items can be used to link to specific Assets within an Asset Hierarchy that represents a Bill of Materials (BoM). Work Order Line Items can also be used to create a hierarchy of tasks that need to be performed in a sequence. Standard Reports do not show Parent and Root Work Order Line Items within Work Orders by Customer. Work Order Line Items do not automatically inherit the hierarchy of Assets attached to Work Order.
References:
https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_hierarchy.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.fs_reports_dashboards.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm &type=5
Question # 4
| Service technicians at AW Computing use the Field Service mobile application when in the
field. The technicians rely on Knowledge articles to assist them with completing assigned
work.
How should the solution be configured to ensure technicians can access relevant
Knowledge articles?
| | A. Create a quick action on the work order to search the Knowledge base. | | B. Attach the relevant articles to the work order or work order line items. | | C. Update the Service Appointment page layout to include the Articles related list. | | D. Add the Knowledge Lightning component to the Field Service mobile app. |
B. Attach the relevant articles to the work order or work order line items.
Explanation:
Attaching relevant articles to the work order or work order line items allows
technicians to access them offline using the Field Service Mobile App. Creating a quick
action on the work order to search the Knowledge base would not ensure offline access, as
it would require an internet connection to perform the search. Updating the Service
Appointment page layout to include the Articles related list or adding the Knowledge
Lightning component to the Field Service Mobile App would not be effective, as technicians
use the Work Order Line Item Card in the Field Service Mobile App to view their assigned
tasks.
References:
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_card.htm&type=5
Question # 5
| Universal Containers provides prompt service and has multiple service levels for different
customers. Over 50% of Service Appointments are created on the same day that they need
to be completed. As a result, a Technician's daily schedule can change multiple times
throughout the day.
Which method of dispatching should a Consultant recommend implementing? | | A. Automatically Dispatch Service Appointments using Drip Feed. | | B. Automatically change the schedule policy. | | C. Automatically change the status to Dispatched of all Service Appointments. | | D. Automatically schedule unscheduled services to available Resources. |
A. Automatically Dispatch Service Appointments using Drip Feed.
Explanation:
Drip feed is a feature that automatically dispatches service appointments to resources
based on predefined criteria and time intervals. By using drip feed, the system can handle
same-day service appointments and adjust the technician’s schedule accordingly.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_drip_feed.htm&type=5
Question # 6
| Service appointments in a “cannot complete” status may indicate that an
additional part or expert assistance is needed to complete the work. Universal
containers defined that service appointments in a “cannot complete” status are unable
to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers | | A. Define “cannot complete” as a pinned status for auto-dispatch services. | | B. Define “cannot complete” as a pinned status for scheduling and optimization services. | | C. Ensure that status transitions are configured to prevent the update from “cannot
complete” to “none’. | | D. Ensure that status transition are configured to allow the status update from “cannot
complete” to “scheduled”. |
B. Define “cannot complete” as a pinned status for scheduling and optimization services.
C. Ensure that status transitions are configured to prevent the update from “cannot
complete” to “none’.
Pinned statuses prevent service appointments from being rescheduled or unscheduled by scheduling and optimization services3. Status transitions define the valid status changes for service appointments based on business rules.
References: 3
https://help.salesforce.com/s/articleView?id=sf.fs_pinned_statuses.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm &type=5
Question # 7
| Universal Containers tracks customer issues in its call center. Sometimes a Technician is
required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician? | | A. Create Case, Create Service Appointment, Create Work Order, Dispatch Service
Appointment. | | B. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment. | | C. Create Case, Create Work Order, Create Service Appointment, Dispatch Service
Appointment. | | D. Create Service Appointment, Create Work Order, Create Case, Dispatch Service
Appointment. |
C. Create Case, Create Work Order, Create Service Appointment, Dispatch Service
Appointment.
Explanation:
This is the recommended sequence of steps to dispatch a technician for a customer issue.
A case is created to track the customer issue, a work order is created to track the work that
needs to be done, a service appointment is created to schedule the work, and a service
appointment is dispatched to assign it to a technician.
References:
https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics/field_service
_work_orders
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Understanding the Salesforce Field-Service-Consultant
Exam
The Salesforce Field-Service-Consultant exam is intended for
professionals with experience in the Salesforce platform, particularly in
configuring and managing the Field Service Lightning (FSL) application. This
certification is ideal for consultants, administrators, and project managers
responsible for deploying and managing field service solutions.
The exam consists of 60 multiple-choice questions;
candidates are given 105 minutes to complete it. The passing score is 63%. The
questions test a candidates knowledge and practical skills in Field
Service lighting.
Key Topics Covered
- Field
Service Lightning Overview
Candidates need to have a thorough understanding of Field
Service Lightnings capabilities and features. This includes knowing how FSL
integrates with Salesforces
core CRM and how it can be customized to meet specific business needs.
A significant portion of the exam focuses on managing work
orders, which are central to any field service operation. Candidates must
demonstrate their ability to create, manage, and optimize work orders and
understand their lifecycle from creation to completion.
- Scheduling
and Optimization
Effective scheduling is critical in field service
management. The exam tests candidates ability to configure and use the scheduling
engine, manage territories, and optimize resource allocation to ensure
efficient service delivery.
Understanding how to manage field service resources,
including technicians, vehicles, and equipment, is another key area. This includes
setting up skills and operating hours, managing inventory, and allocating
resources appropriately.
Field service operations rely heavily on mobile solutions.
The exam covers the configuration and deployment of the Field Service mobile
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workers and enable real-time updates and communication.
- Service
Reports and Dashboards
Candidates must also demonstrate their ability to create and
manage service reports and dashboards. This includes setting up custom reports
and dashboards to track field service metrics, analyze performance, and make
data-driven decisions.
Preparation Strategies
Salesforce provides a wealth of resources for exam preparation.
The official
Salesforce Field Service Lightning Consultant Exam Guide is a crucial
starting point. Trailhead, Salesforces free online learning platform, also
offers modules and trails specifically designed for this certification.
Practical experience with the Salesforce Field Service
Lightning application is invaluable. Setting up a practice environment to
experiment with different configurations and scenarios can help solidify
understanding and improve problem-solving skills.
Consider enrolling in official Salesforce training courses
or RealBraindumps courses
focusing on the Field Service Lightning Consultant certification. These courses
often provide structured learning paths and insights from experienced
instructors.
Practice exams can help candidates familiarize themselves
with the tests format and types of questions. They can also help identify areas
for further study.
Conclusion
The Salesforce Field-Service-Consultant exam comprehensively
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solutions. With the right preparation, including a mix of study materials,
hands-on practice, and formal training, candidates can enhance their chances of
passing the exam and advancing their careers in Salesforce consulting.
By understanding the key topics and leveraging
available resources, professionals can effectively prepare for the exam and
demonstrate their expertise in delivering efficient and effective field service
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FAQs of Field-Service-Consultant Exam
What
is the Salesforce Field-Service-Consultant exam?
The
Salesforce Field-Service-Consultant exam is a certification test for
professionals who specialize in implementing Salesforce Field Service
solutions. It tests your knowledge and skills in deploying and managing Field
Service applications on the Salesforce platform. For more details, visit
the official Salesforce certification page.
What
are the prerequisites for taking the Salesforce Field-Service-Consultant exam?
The
primary prerequisite is a Salesforce Administrator certification. It's also
beneficial to have practical experience with Field Service implementations and
a solid understanding of Salesforce's core concepts.
How
many questions are on the Salesforce Field-Service-Consultant exam, and what is
the passing score?
The
exam consists of 60 multiple-choice questions, and the passing score is 63%.
The Salesforce
exam guide provides more detailed information.
What
jobs can I get with a Salesforce Field-Service-Consultant certification?
You
can pursue various roles with this certification, including Salesforce Field
Service Consultant, Salesforce Administrator, Solution Architect, and Technical
Consultant. These roles involve managing and implementing Salesforce Field
Service solutions for various organizations.
What
is the average salary for a Salesforce Field Service Consultant?
The
salary for a Salesforce Field Service Consultant varies from $90,000 to $120,000
per year, depending on experience, location, and employer. For more detailed
salary information, refer to PayScale.
How
does the Salesforce Field-Service-Consultant certification benefit my career?
This
certification enhances your credibility and expertise in Salesforce Field
Service, making you more competitive in the job market. It can lead to
higher-paying roles and positions with greater responsibility and provide
opportunities for career advancement.
What
are the core components of the Salesforce Field Service Lightning (FSL) managed
package?
The
main parts of the FSL managed package are the Field Service Mobile App,
Dispatcher Console, Field Service Settings, Work Orders, Service Appointments,
Skills, Territories, and Service Resources. The Salesforce Field Service documentation provides more
details.
How
does the optimization engine in Salesforce Field Service work?
Salesforce
Field Service's optimization engine uses algorithms to efficiently schedule and
dispatch resources. It considers factors such as skill set, location, priority,
and availability. For technical insights, refer to the Salesforce Field Service Developer Guide.
What
are service territories, and how are they used in Salesforce Field Service?
Service
territories are used to define the specific geographical areas that your field
service resources cover. They help in organizing and assigning work efficiently
based on the location of resources and customers. Learn more on the Salesforce help page.
Can
Salesforce Field Service be integrated with third-party systems?
Salesforce
Field Service can be integrated with third-party systems using APIs and
connectors. This allows for seamless data exchange and enhanced functionality.
For details on integration, visit the Salesforce API documentation.
What
are the critical considerations for configuring service appointments in
Salesforce Field Service?
Set
the right priority, assign the correct resource, define the time windows, and
make sure all needed parts and tools are available. The Salesforce Field Service Admin Guide provides detailed
configuration steps.
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RealBraindumps
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How does the Exam Guide assist in preparing for
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RealBraindumps offers a Salesforce
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