Question # 1
A Dispatcher needs to reduce the backlog of Service Appointments in different territories
and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use? | A. Emergency | B. High Intensity | C. Soft Boundaries | D. Customer First |
D. Customer First
Explanation:
This scheduling policy prioritizes customer service preferences over other
factors, such as travel time or resource availability.
References:
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies.htm&type=5
Question # 2
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers | A. Color Palettes | B. Gantt | C. Gantt Map | D. Appointment List |
A. Color Palettes D. Appointment List
Color Palettes are settings that allow dispatchers to customize the colors of service appointments on the Gantt based on different criteria such as status, priority, or rule violations[154]. Appointment List is a tool that allows dispatchers to view and filter service appointments in a list view based on different criteria such as status, priority, or rule violations[155]. Using these two features on the Dispatcher Console would allow visualizing Rule Violating Service Appointments by setting up color codes or filters based on rule violations. Gantt is a tool that allows dispatchers to view and manage service appointments on a timeline[156]. Gantt Map is a tool that allows dispatchers to view and manage service appointments on a map[157]. Using these two features on the Dispatcher Console would not allow visualizing Rule Violating Service Appointments by themselves unless combined with color palettes or appointment list.
References:
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_color_palettes_overview.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.fs_appointment_list_overview.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.fs_gantt_overview.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.fs_gantt_map_overview.htm &type=5
Question # 3
Universal Containers requires trained inspectors to make three site visits per year to
inspect
containers at customer sites. These visits must be created 14 days before the next
suggested
inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the
requirement?
Choose 2 answers | A. Associate a Required Skill called Site Visit to a Maintenance Plan. | B. Associate 2 Work Type called Site Visit to a Maintenance Plan | C. Auto-generate Work Orders with a 14 daya Generation Timeframe. | D. Auto-generate Work Orders with a 14 day Generation Horizon. |
C. Auto-generate Work Orders with a 14 daya Generation Timeframe. D. Auto-generate Work Orders with a 14 day Generation Horizon.
Explanation:
Maintenance Plans are records that define recurring work orders for
preventive maintenance such as inspections or tune-ups[188]. Auto-generate Work Orders
is a setting that enables or disables the automatic generation of work orders from
maintenance plans[189]. Generation Timeframe is a setting that defines how often work
orders should be generated from maintenance plans such as daily, weekly, or
monthly[190]. Generation Horizon is a setting that defines how far in advance work orders
should be generated from maintenance plans such as 7 days or 30 days[191]. Autogenerating Work Orders with a 14 day Generation Timeframe and a 14 day Generation
Horizon would allow Universal Containers to automatically generate Work Orders 14 days
before the next suggested maintenance date by creating work orders from maintenance
plans every 14 days within 14 days of their scheduled date. Associating a Required Skill
called Site Visit to a Maintenance Plan would not affect how far in advance work orders are
generated from maintenance plans. Required Skills are fields on the maintenance plan
object that indicate which skills are needed for performing preventive maintenance[192].
Associating a Work Type called Site Visit to a Maintenance Plan would not affect how far in
advance work orders are generated from maintenance plans. Work Types are records that
define the standard tasks and duration for a specific type of work[193].
References:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=
5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_auto_generate_wor
k_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_timefra
me.htm
Question # 4
The field service administrator at Ursa Major Solar updates the skills required on the most
common work types to adapt to the increasing complexity of jobs. This change has led to
many service appointments to be in violation. There is a global optimization job set up to
run nightly that has been working correctly up until this point. The administrator needs to
understand why the jobs are still scheduled to resources that lack the appropriate skill
level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers | A. Global optimization doesn't reschedule appointments that have rule violations. | B. The optimizer uses a scheduling policy different from what is used on the dispatch
console. | C. The territory of the resources was not included in the global optimization request. | D. There are no service resources available with the required skill levels. |
A. Global optimization doesn't reschedule appointments that have rule violations. D. There are no service resources available with the required skill levels.
Explanation:
Global optimization is a process that reschedules all service appointments within a
specified time frame based on predefined criteria such as travel time or priority[82]. Global
optimization doesn’t reschedule appointments that have rule violations because it assumes
that those appointments are manually scheduled by dispatchers for valid reasons[83].
There are no service resources available with the required skill levels because updating the
skills required on the most common work types has increased the complexity of jobs and
reduced the pool of qualified resources[84]. The optimizer uses a scheduling policy
different from what is used on the dispatch console would not explain why the jobs are still
scheduled to resources that lack the appropriate skill level. Scheduling policies are records
that define the optimization criteria for scheduling service appointments such as minimizing
travel time or maximizing resource utilization[85]. The territory of the resources was not
included in the global optimization request would not explain why the jobs are still
scheduled to resources that lack the appropriate skill level. Global optimization requests
are records that specify which service territories and time frames should be optimized[86].
References:
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=
5 https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_faq.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_overview.htm&type=
5
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_requests_overview.h
tm&type=5
Question # 5
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's
consultant recommends using the Crew Management tool to create and maintain the
crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers
| A. FSL Agent Permissions | B. FSL Dispatcher Permissions | C. FSL Admin Permissions | D. FSL Resource Permissions |
B. FSL Dispatcher Permissions
Explanation:
These two permission sets give access to the Crew Management tool, which
allows creating and managing crews and crew members. References:
https://help.salesforce.com/s/articleView?id=sf.fs_crews_overview.htm&type=5
Question # 6
universal container wants its technician to follow a standard operating
procedure (S O P) while performing maintenance on an individual asset. Each
operation should be captured independently to allow technician to enter note and
update status they progress with the work preventative maintenance should be with a
single visit
Which data model should the consultant recommend to the universal container? | A. Work order to represent the preventative maintenance on the asset - work order line
item to represent the different operations - service appointment to represent the visit | B. Service appointment to represent ante the preservative maintenance on the asset -
work order line item to represent the different operations - work order to represent the
visit | C. Work order to represent the preventative maintenance on the asset - service
appointment to represent the different operations - work order line item to represent
the visit | D. Work order line item represent the preventative Maintenance on the asset - work
order represent the different operations- service appointment to represent visit |
A. Work order to represent the preventative maintenance on the asset - work order line
item to represent the different operations - service appointment to represent the visit
Explanation:
Work Orders are records that track customer requests for service such as repairs or maintenance[87]. Work Order Line Items are records that track specific tasks or products related to a work order[88]. Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item[89]. Using this data model would allow Universal Containers’ technicians to follow a standard operating procedure while performing maintenance on an individual asset by creating different work order line items for different operations and capturing notes and status updates for each line item. It would also allow scheduling and dispatching one service appointment for one visit. Service appointment to represent preventative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit would not work because service appointments cannot be related directly to assets. Work order line item represent preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit would not work because work order line items cannot be related directly to assets. References: https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm &type=5
Question # 7
A technician needs to get replacement part for damaged inventory on them for
an upcoming job.
To which object should the technician add a product request record? | A. work types | B. work order
| C. service appointment | D. service report |
B. work order
Explanation:
A Product Request record can be added to a Work Order to request a product from inventory for a service appointment. A Work Type is a template that defines the duration, skills, and products required for a work order or work order line item. A Service Appointment is a record that represents a scheduled visit by a service resource to a customer location. A Service Report is a document that summarizes the details and outcomes of a service appointment. References: https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.fs_service_reports.htm &type=5
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certification for professionals aiming to demonstrate their expertise in
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complex field service operations. This article provides an in-depth look at the
exam, including its structure, preparation strategies, and key topics.
Understanding the Salesforce Field-Service-Consultant
Exam
The Salesforce Field-Service-Consultant exam is intended for
professionals with experience in the Salesforce platform, particularly in
configuring and managing the Field Service Lightning (FSL) application. This
certification is ideal for consultants, administrators, and project managers
responsible for deploying and managing field service solutions.
The exam consists of 60 multiple-choice questions;
candidates are given 105 minutes to complete it. The passing score is 63%. The
questions test a candidates knowledge and practical skills in Field
Service lighting.
Key Topics Covered
- Field
Service Lightning Overview
Candidates need to have a thorough understanding of Field
Service Lightnings capabilities and features. This includes knowing how FSL
integrates with Salesforces
core CRM and how it can be customized to meet specific business needs.
A significant portion of the exam focuses on managing work
orders, which are central to any field service operation. Candidates must
demonstrate their ability to create, manage, and optimize work orders and
understand their lifecycle from creation to completion.
- Scheduling
and Optimization
Effective scheduling is critical in field service
management. The exam tests candidates ability to configure and use the scheduling
engine, manage territories, and optimize resource allocation to ensure
efficient service delivery.
Understanding how to manage field service resources,
including technicians, vehicles, and equipment, is another key area. This includes
setting up skills and operating hours, managing inventory, and allocating
resources appropriately.
Field service operations rely heavily on mobile solutions.
The exam covers the configuration and deployment of the Field Service mobile
app, ensuring that candidates can customize the app to meet the needs of mobile
workers and enable real-time updates and communication.
- Service
Reports and Dashboards
Candidates must also demonstrate their ability to create and
manage service reports and dashboards. This includes setting up custom reports
and dashboards to track field service metrics, analyze performance, and make
data-driven decisions.
Preparation Strategies
Salesforce provides a wealth of resources for exam preparation.
The official
Salesforce Field Service Lightning Consultant Exam Guide is a crucial
starting point. Trailhead, Salesforces free online learning platform, also
offers modules and trails specifically designed for this certification.
Practical experience with the Salesforce Field Service
Lightning application is invaluable. Setting up a practice environment to
experiment with different configurations and scenarios can help solidify
understanding and improve problem-solving skills.
Consider enrolling in official Salesforce training courses
or RealBraindumps courses
focusing on the Field Service Lightning Consultant certification. These courses
often provide structured learning paths and insights from experienced
instructors.
Practice exams can help candidates familiarize themselves
with the tests format and types of questions. They can also help identify areas
for further study.
Conclusion
The Salesforce Field-Service-Consultant exam comprehensively
assesses a candidates ability to implement and manage Field Service Lightning
solutions. With the right preparation, including a mix of study materials,
hands-on practice, and formal training, candidates can enhance their chances of
passing the exam and advancing their careers in Salesforce consulting.
By understanding the key topics and leveraging
available resources, professionals can effectively prepare for the exam and
demonstrate their expertise in delivering efficient and effective field service
solutions.
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FAQs of Field-Service-Consultant Exam
What
is the Salesforce Field-Service-Consultant exam?
The
Salesforce Field-Service-Consultant exam is a certification test for
professionals who specialize in implementing Salesforce Field Service
solutions. It tests your knowledge and skills in deploying and managing Field
Service applications on the Salesforce platform. For more details, visit
the official Salesforce certification page.
What
are the prerequisites for taking the Salesforce Field-Service-Consultant exam?
The
primary prerequisite is a Salesforce Administrator certification. It's also
beneficial to have practical experience with Field Service implementations and
a solid understanding of Salesforce's core concepts.
How
many questions are on the Salesforce Field-Service-Consultant exam, and what is
the passing score?
The
exam consists of 60 multiple-choice questions, and the passing score is 63%.
The Salesforce
exam guide provides more detailed information.
What
jobs can I get with a Salesforce Field-Service-Consultant certification?
You
can pursue various roles with this certification, including Salesforce Field
Service Consultant, Salesforce Administrator, Solution Architect, and Technical
Consultant. These roles involve managing and implementing Salesforce Field
Service solutions for various organizations.
What
is the average salary for a Salesforce Field Service Consultant?
The
salary for a Salesforce Field Service Consultant varies from $90,000 to $120,000
per year, depending on experience, location, and employer. For more detailed
salary information, refer to PayScale.
How
does the Salesforce Field-Service-Consultant certification benefit my career?
This
certification enhances your credibility and expertise in Salesforce Field
Service, making you more competitive in the job market. It can lead to
higher-paying roles and positions with greater responsibility and provide
opportunities for career advancement.
What
are the core components of the Salesforce Field Service Lightning (FSL) managed
package?
The
main parts of the FSL managed package are the Field Service Mobile App,
Dispatcher Console, Field Service Settings, Work Orders, Service Appointments,
Skills, Territories, and Service Resources. The Salesforce Field Service documentation provides more
details.
How
does the optimization engine in Salesforce Field Service work?
Salesforce
Field Service's optimization engine uses algorithms to efficiently schedule and
dispatch resources. It considers factors such as skill set, location, priority,
and availability. For technical insights, refer to the Salesforce Field Service Developer Guide.
What
are service territories, and how are they used in Salesforce Field Service?
Service
territories are used to define the specific geographical areas that your field
service resources cover. They help in organizing and assigning work efficiently
based on the location of resources and customers. Learn more on the Salesforce help page.
Can
Salesforce Field Service be integrated with third-party systems?
Salesforce
Field Service can be integrated with third-party systems using APIs and
connectors. This allows for seamless data exchange and enhanced functionality.
For details on integration, visit the Salesforce API documentation.
What
are the critical considerations for configuring service appointments in
Salesforce Field Service?
Set
the right priority, assign the correct resource, define the time windows, and
make sure all needed parts and tools are available. The Salesforce Field Service Admin Guide provides detailed
configuration steps.
What types of study materials do RealBraindumps
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RealBraindumps
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RealBraindumps
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Does RealBraindumps provide access to past papers of the Salesforce Field-Service-Consultant Exam?
RealBraindumps
offers access to previous papers and sample tests for the Salesforce
Field-Service-Consultant certification exam. These resources are helpful for
understanding the exam format and practicing with real questions.
How does the Exam Guide assist in preparing for
the Salesforce Field-Service-Consultant exam?
RealBraindumps offers a Salesforce
Field-Service-Consultant Exam Guide that provides a clear roadmap of the main
domains and topics included in the exam. It helps candidates prioritize their
study efforts and focus on areas that are most likely to appear on the exam.
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