Question # 1
| Which fields on Service Appointments help ensure that they are completed within the
agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?
| | A. Actual Start, Actual End | | B. Arrival Window Start, Arrival Window End | | C. Scheduled Start, Scheduled End | | D. Earliest Start Permitted, Due Date |
D. Earliest Start Permitted, Due Date
Explanation:
Earliest Start Permitted is a field on the Service Appointment object that
defines the earliest date and time that a service appointment can start[222]. Due Date is a
field on the Service Appointment object that defines the latest date and time that a service
appointment must be completed by[223]. Using Earliest Start Permitted and Due Date
fields on Service Appointments would help ensure that they are completed within the
agreed upon Service Level Agreement (SLA) with Universal Containers’ customers by
setting the boundaries for when a service appointment can start and finish according to the
SLA terms[224]. Actual Start and Actual End are fields on the Service Appointment object
that capture the actual date and time that a service appointment started and ended[225].
Using Actual Start and Actual End fields on Service Appointments would not help ensure
that they are completed within the agreed upon SLA with Universal Containers’ customers
because they are recorded after the service appointment is performed and do not enforce
any SLA terms. Arrival Window Start and Arrival Window End are fields on the Service
Appointment object that define the expected date and time range that a resource will arrive
at a service appointment[226]. Using Arrival Window Start and Arrival Window End fields
on Service Appointments would not help ensure that they are completed within the agreed
upon SLA with Universal Containers’ customers because they only indicate when a
resource will arrive and do not enforce any SLA terms. Scheduled Start and Scheduled
End are fields on the Service Appointment object that define the planned date and time
range that a service appointment will take place[227]. Using Scheduled Start and
Scheduled End fields on Service Appointments would not help ensure that they are
completed within the agreed upon SLA with Universal Containers’ customers because they
only indicate when a service appointment is scheduled and do not enforce any SLA terms.
References:
https://developer.salesforce.com/docs/atlas.enus.api.meta/api/sforce_api_objects_serviceappointment.htm
https://help.salesforce.com/s/articleView?id=sf.fs_sla_overview.htm&type=5
Question # 2
| Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers
| | A. Appointments on the first Tuesday of the month | | B. Site inspections during the first week of the "year | | C. Quarterly sales visits to a customer | | D. Weekly recurring appointments at 8:00 AM |
A. Appointments on the first Tuesday of the month
D. Weekly recurring appointments at 8:00 AM
Explanation:
These two scenarios are fully supported by Maintenance Plans, which allow
creating recurring work orders and service appointments based on various criteria.
References:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=
5
Question # 3
| Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be
visible to users who are part of the User Territory?
Choose 3 answers | | A. Accounts | | B. Service Resources | | C. Work Orders | | D. Resource Absences | | E. Work Types |
B. Service Resources
C. Work Orders
D. Resource Absences
Explanation:
Service Resources are records that represent the people or equipment that
perform field service tasks[143]. Work Orders are records that track customer requests for
service such as repairs or maintenance[144]. Resource Absences are records that mark
resources as unavailable for work for specific time periods due to sickness, vacation, or
other reasons[145]. If the Field Service Lightning User Territory feature is enabled, these
three objects will be visible to users who are part of the User Territory by default[146].
Accounts are records that represent companies or individuals involved in business with an
organization[147]. Work Types are records that define the standard tasks and duration for a
specific type of work[148]. These two objects will not be visible to users who are part of the
User Territory by default unless sharing rules are configured[149].
References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=
5
https://help.salesforce.com/s/articleView?id=sf.fs_user_territories_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.account.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_types_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_user_territories_sharing_rules.htm&type=
5
Question # 4
Service Appointments in a "Cannot Complete" status may indicate that an additional part or
expert assistance is needed to complete the work. Universal Containers defined that
Service Appointments in a "Cannot Complete" status are unable to be rescheduled or
unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers
| | A. Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot
Complete" to | | B. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services | | C. Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services | | D. Ensure that Status Transitions are configured to allow the status update from "Cannot
Complete" to "Scheduled." |
A. Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot
Complete" to
B. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
Explanation:
Status Transitions are settings that define which status updates are allowed
or restricted for service appointments[205]. Pinned Statuses are settings that prevent
service appointments from being rescheduled or unscheduled by scheduling or
optimization services[206].
Ensuring that Status Transitions are configured to prevent the
update from “Cannot Complete” to “Scheduled” and defining “Cannot Complete” as a
Pinned Status for Scheduling and Optimization Services would allow Universal Containers
to ensure that Service Appointments in a “Cannot Complete” status are unable to be
rescheduled or unscheduled for history tracking purposes by restricting the status change
from “Cannot Complete” to “Scheduled” and preventing scheduling or optimization services
from moving or removing service appointments with the “Cannot Complete” status[207].
Defining “Cannot Complete” as a Pinned Status for Auto-Dispatch Services would not
affect whether Service Appointments in a “Cannot Complete” status are able to be
rescheduled or unscheduled. Auto-Dispatch Services are settings that automatically assign
service appointments to resources based on predefined criteria[208]. Ensuring that Status
Transitions are configured to allow the status update from “Cannot Complete” to
“Scheduled” would not ensure that Service Appointments in a “Cannot Complete” status
are unable to be rescheduled or unscheduled. It would enable the status change from
“Cannot Complete” to “Scheduled”.
References:
https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_pinned_statuses_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions_create_edit_delete.ht
m&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_auto_dispatch_overview.htm&type=5
Question # 5
| Which three objects are associated to the Work Type? Choose 3 answers | | A. Skill Requirements | | B. Resources | | C. Service Appointments | | D. Articles | | E. Products Required |
A. Skill Requirements
C. Service Appointments
E. Products Required
Explanation:
These three objects are associated to the work type, as they define the skills,
products, and service appointments that are related to the type of work performed.
References: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
Question # 6
| Universal Containers sells products that are made up of senalized components.
Technicians often need to work on
a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be
assigned to a component? | | A. Use Work Orders and define a hierarchy. | | B. Use Products and Product Families. | | C. Use Assets and define a hierarchy. | | D. Use Orders and Order Products. |
C. Use Assets and define a hierarchy.
Explanation:
This option allows tracking customer purchases of serialized components as
assets and defining parent-child relationships between them. References:
https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.htm&type=5
Question # 7
| Universal Containers has dispatchers who can set up new territories, define new schedule
policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service
Lightning Dispatcher License, which permissions should a Consultant assign to the
dispatchers? | | A. Field Service Lightning Mobile License | | B. Field Service Lightning Admin Permissions | | C. Field Service Lightning Scheduling License | | D. Field Service Lightning Standard Permissions |
B. Field Service Lightning Admin Permissions
Explanation:
Field Service Lightning Admin Permissions are required to set up new territories, define
new schedule policies, and control settings on the Gantt chart. These permissions allow
users to access and modify field service settings and objects.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_permissions.htm&type=5
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certification for professionals aiming to demonstrate their expertise in
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complex field service operations. This article provides an in-depth look at the
exam, including its structure, preparation strategies, and key topics.
Understanding the Salesforce Field-Service-Consultant
Exam
The Salesforce Field-Service-Consultant exam is intended for
professionals with experience in the Salesforce platform, particularly in
configuring and managing the Field Service Lightning (FSL) application. This
certification is ideal for consultants, administrators, and project managers
responsible for deploying and managing field service solutions.
The exam consists of 60 multiple-choice questions;
candidates are given 105 minutes to complete it. The passing score is 63%. The
questions test a candidates knowledge and practical skills in Field
Service lighting.
Key Topics Covered
- Field
Service Lightning Overview
Candidates need to have a thorough understanding of Field
Service Lightnings capabilities and features. This includes knowing how FSL
integrates with Salesforces
core CRM and how it can be customized to meet specific business needs.
A significant portion of the exam focuses on managing work
orders, which are central to any field service operation. Candidates must
demonstrate their ability to create, manage, and optimize work orders and
understand their lifecycle from creation to completion.
- Scheduling
and Optimization
Effective scheduling is critical in field service
management. The exam tests candidates ability to configure and use the scheduling
engine, manage territories, and optimize resource allocation to ensure
efficient service delivery.
Understanding how to manage field service resources,
including technicians, vehicles, and equipment, is another key area. This includes
setting up skills and operating hours, managing inventory, and allocating
resources appropriately.
Field service operations rely heavily on mobile solutions.
The exam covers the configuration and deployment of the Field Service mobile
app, ensuring that candidates can customize the app to meet the needs of mobile
workers and enable real-time updates and communication.
- Service
Reports and Dashboards
Candidates must also demonstrate their ability to create and
manage service reports and dashboards. This includes setting up custom reports
and dashboards to track field service metrics, analyze performance, and make
data-driven decisions.
Preparation Strategies
Salesforce provides a wealth of resources for exam preparation.
The official
Salesforce Field Service Lightning Consultant Exam Guide is a crucial
starting point. Trailhead, Salesforces free online learning platform, also
offers modules and trails specifically designed for this certification.
Practical experience with the Salesforce Field Service
Lightning application is invaluable. Setting up a practice environment to
experiment with different configurations and scenarios can help solidify
understanding and improve problem-solving skills.
Consider enrolling in official Salesforce training courses
or RealBraindumps courses
focusing on the Field Service Lightning Consultant certification. These courses
often provide structured learning paths and insights from experienced
instructors.
Practice exams can help candidates familiarize themselves
with the tests format and types of questions. They can also help identify areas
for further study.
Conclusion
The Salesforce Field-Service-Consultant exam comprehensively
assesses a candidates ability to implement and manage Field Service Lightning
solutions. With the right preparation, including a mix of study materials,
hands-on practice, and formal training, candidates can enhance their chances of
passing the exam and advancing their careers in Salesforce consulting.
By understanding the key topics and leveraging
available resources, professionals can effectively prepare for the exam and
demonstrate their expertise in delivering efficient and effective field service
solutions.
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FAQs of Field-Service-Consultant Exam
What
is the Salesforce Field-Service-Consultant exam?
The
Salesforce Field-Service-Consultant exam is a certification test for
professionals who specialize in implementing Salesforce Field Service
solutions. It tests your knowledge and skills in deploying and managing Field
Service applications on the Salesforce platform. For more details, visit
the official Salesforce certification page.
What
are the prerequisites for taking the Salesforce Field-Service-Consultant exam?
The
primary prerequisite is a Salesforce Administrator certification. It's also
beneficial to have practical experience with Field Service implementations and
a solid understanding of Salesforce's core concepts.
How
many questions are on the Salesforce Field-Service-Consultant exam, and what is
the passing score?
The
exam consists of 60 multiple-choice questions, and the passing score is 63%.
The Salesforce
exam guide provides more detailed information.
What
jobs can I get with a Salesforce Field-Service-Consultant certification?
You
can pursue various roles with this certification, including Salesforce Field
Service Consultant, Salesforce Administrator, Solution Architect, and Technical
Consultant. These roles involve managing and implementing Salesforce Field
Service solutions for various organizations.
What
is the average salary for a Salesforce Field Service Consultant?
The
salary for a Salesforce Field Service Consultant varies from $90,000 to $120,000
per year, depending on experience, location, and employer. For more detailed
salary information, refer to PayScale.
How
does the Salesforce Field-Service-Consultant certification benefit my career?
This
certification enhances your credibility and expertise in Salesforce Field
Service, making you more competitive in the job market. It can lead to
higher-paying roles and positions with greater responsibility and provide
opportunities for career advancement.
What
are the core components of the Salesforce Field Service Lightning (FSL) managed
package?
The
main parts of the FSL managed package are the Field Service Mobile App,
Dispatcher Console, Field Service Settings, Work Orders, Service Appointments,
Skills, Territories, and Service Resources. The Salesforce Field Service documentation provides more
details.
How
does the optimization engine in Salesforce Field Service work?
Salesforce
Field Service's optimization engine uses algorithms to efficiently schedule and
dispatch resources. It considers factors such as skill set, location, priority,
and availability. For technical insights, refer to the Salesforce Field Service Developer Guide.
What
are service territories, and how are they used in Salesforce Field Service?
Service
territories are used to define the specific geographical areas that your field
service resources cover. They help in organizing and assigning work efficiently
based on the location of resources and customers. Learn more on the Salesforce help page.
Can
Salesforce Field Service be integrated with third-party systems?
Salesforce
Field Service can be integrated with third-party systems using APIs and
connectors. This allows for seamless data exchange and enhanced functionality.
For details on integration, visit the Salesforce API documentation.
What
are the critical considerations for configuring service appointments in
Salesforce Field Service?
Set
the right priority, assign the correct resource, define the time windows, and
make sure all needed parts and tools are available. The Salesforce Field Service Admin Guide provides detailed
configuration steps.
What types of study materials do RealBraindumps
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RealBraindumps
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RealBraindumps
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Does RealBraindumps provide access to past papers of the Salesforce Field-Service-Consultant Exam?
RealBraindumps
offers access to previous papers and sample tests for the Salesforce
Field-Service-Consultant certification exam. These resources are helpful for
understanding the exam format and practicing with real questions.
How does the Exam Guide assist in preparing for
the Salesforce Field-Service-Consultant exam?
RealBraindumps offers a Salesforce
Field-Service-Consultant Exam Guide that provides a clear roadmap of the main
domains and topics included in the exam. It helps candidates prioritize their
study efforts and focus on areas that are most likely to appear on the exam.
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