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New Salesforce Field Service Lightning program FSL-201 Exam Practice Questions

Total 105 Questions

Last Updated On: 16-Jan-2025

Question # 1

Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?
A. Send an email CSAT survey.
B. Implement Validation Rules and Signature Capture.
C. Change the Scheduling Rules.
D. Decrease Resource Rant Score

Implement Validation Rules and Signature Capture.

Question # 2

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?
A. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
B. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
C. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
D. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

Question # 3

Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?
A. Service Territories
B. Geotracking
C. Territory Management
D. Location Management

Service Territories

Question # 4

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
A. Update the Service Appointment Status filed. (can’t be done from mobile)
B. Reschedule the Service Appointment for later. (from mobile it can only be reschedule via chatter)
C. Update the Service Appointment Chatter feed.
D. Update the Service Appointment field “In Jeopardy” (its not a Service Appointment field)

Update the Service Appointment Chatter feed.

Question # 5

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician’s daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?
A. Automatically schedule unscheduled services to available Resources.
B. Automatically Dispatch Service Appointments using Drip Feed.
C. Automatically change the status to Dispatched of all Service Appointments.
D. Automatically run Optimization Background Job every hour

Automatically Dispatch Service Appointments using Drip Feed.

Question # 6

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.
A. Open a Case and inform Customer of weekend service pricing.
B. Open a Case and send email with new Service Offerings.
C. Open a Case and a renewal Opportunity for the Sales team.
D. Open a Case and create a Work Order for the Dispatch Team.

Open a Case and inform Customer of weekend service pricing.

Open a Case and send email with new Service Offerings.

Question # 7

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?
A. Give the Minimize Travel Service Objective the highest weight.
B. Remove the ASAP Service Objective.
C. Remove the Match Location Work Rule.
D. Add the Maximum Travel From Home Work Rule.

Give the Minimize Travel Service Objective the highest weight.

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