Question # 1
| Universal Containers wants the ability to fill out a survey based on customer feedback. The
team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal? | | A. Prototyping | | B. Brainstorming | | C. Observation |
A. Prototyping
Explanation: This answer recommends prototyping as an elicitation technique to help the
team meet its goal of filling out a survey based on customer feedback. Prototyping is a technique that involves creating a mockup or a sample of a solution to demonstrate how it
will look and function. Prototyping can help the BA validate requirements, solicit feedback,
and refine the design of the solution.
Question # 2
| The Cloud Kicks admin is getting ready to release a record-triggered flow that autogenerates
Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a
sales team user story.
During user acceptance testing, what should the business analyst do to ensure the solution
fulfills the needs of the sales team? | | A. Draft a list of test cases and scripts and choose "Run flow as another user'' to debug the
flow as a sales team user to identify and fix bugs. | | B. Choose subject matter experts as testers and prepare a sandbox with quality test data,
test cases, and scripts that match real-world scenarios. | | C. Collaborate with the admin and a power user to test the flow for scalability, robustness,
and maintainability in a sandbox. |
B. Choose subject matter experts as testers and prepare a sandbox with quality test data,
test cases, and scripts that match real-world scenarios.
Explanation: User acceptance testing is end-user testing performed in a sandbox or test
environment to verify that a project or enhancement works as intended, and what was
originally requested is actually being delivered. To ensure that the solution fulfills the needs
of the sales team, the business analyst should choose subject matter experts as testers
and prepare a sandbox with quality test data, test cases, and scripts that match real-world
scenarios. Subject matter experts are users who have extensive knowledge and
experience with the business domain and processes. They can provide valuable feedback
and insights on whether the solution meets their expectations and requirements. A sandbox
is a copy of a production environment where users can test changes without affecting live
data or users. Quality test data is data that is realistic, relevant, and representative of what
users will encounter in production. Test cases are descriptions of specific scenarios or
situations that users will perform with the solution. Test scripts are step-by-step instructions
on how to execute each test case.
Question # 3
| A cloud Kicks business analyst (BA) is conducting user interviews with the support team as
part of a migration to Salesforce. Serval users indicate they use multi-factor authentication
(MFA) on their phones to log in to existing systems. Other users have located they access
existing systems with only username and password. | | A. Select the requirement used by the majority of the support team.
| | B. Verify the requirement with the security team. | | C. Bring the requirement to the product owner’s attention |
C. Bring the requirement to the product owner’s attention
Explanation:
This answer states that bringing the requirement to the product owner’s attention is what the BA should do after discovering that several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password for conducting user interviews with the support team as part of a migration to Salesforce at Cloud Kicks. A product owner is a person who represents the voice of the customer or the stakeholder, and who is responsible for defining and prioritizing the requirements for a product or a project.
Bringing the requirement to the product owner’s attention means that the BA informs and discusses with the product owner about the different preferences or
expectations of users regarding MFA for logging in to Salesforce. Bringing the requirement
to the product owner’s attention is what the BA should do after discovering this difference
among users because it helps the BA to align and validate the requirement with the product
owner, and to determine and propose a solution or an alternative for MFA for logging in to
Salesforce.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analystquick-look/use-stakeholder-engagement-skills
Question # 4
| Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce
to gain inventory visibility for the sales team. One of the user stories for this project is: ‘’As
a sales rep, I want to be able to find containers dose to my customer so I can tell them
which products they can receive quickly-
Which acceptance criteria is most appropriate for this story? | | A. Sales rep can see the inventory closest to a customer with a quick action. | | B. As a sales rep, I see the Inventory closest to a customer. | | C. Sales rep can see the inventory closest to a customer |
A. Sales rep can see the inventory closest to a customer with a quick action.
Explanation:
The acceptance criteria that is most appropriate for this user story is sales rep can see the
inventory closest to a customer with a quick action. Acceptance criteria are specific
conditions or requirements that must be met for a user story to be considered done or
acceptable. Acceptance criteria should be clear, concise, testable, and measurable. Sales
rep can see the inventory closest to a customer with a quick action is an appropriate
acceptance criterion because it specifies what functionality or feature must be delivered
(see the inventory closest to a customer), how it must be delivered (with a quick action),
and who must be able to use it (sales rep). As a sales rep, I see the inventory closest to a customer is not an appropriate acceptance criterion because it does not specify how the
functionality or feature must be delivered or accessed by the user. It is also redundant with
the user story format of “as a [role], I want [what], so that [why]”. Sales rep can see the
inventory closest to a customer is not an appropriate acceptance criterion because it does
not specify how the functionality or feature must be delivered or accessed by the user. It is
also vague and incomplete as it does not indicate what constitutes “closest” or how it is
measured.
Question # 5
| Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate
unnecessary steps and cut costs. A business analyst (BA) will give a presentation to
executives to help them understand the current state and define the future state.
Which document should the BA use for the presentation? | | A. A business process model | | B. A persona journey map | | C. A collection of use cases |
A. A business process model
Explanation: A business process model is a visual representation of how a business
operates and how different activities are connected. It can help executives understand the
current state and define the future state of a business process. A persona journey map is a
tool to understand the needs, goals, and pain points of a specific user group. A collection of
use cases is a set of scenarios that describe how users interact with a system or solution.
Question # 6
| Northern Trail Outfitters is setting up a new team to support an implementation of Service
Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban? | | A. Work is generally project-based and can be broken into smaller pieces. | | B. Work includes platform support requiring immediate outage handling. | | C. Work is predictable but sometimes lacks sufficient planning |
A. Work is generally project-based and can be broken into smaller pieces.
Explanation: Kanban is an agile methodology that focuses on visualizing work, limiting
work in progress, managing flow, making policies explicit, implementing feedback loops,
improving collaboratively, evolving experimentally (Kaizen). Kanban is suitable for
scenarios where work is generally project-based and can be broken into smaller pieces that
can be completed quickly and independently by different team members without
dependencies or bottlenecks. Kanban uses boards with columns representing different
stages of work (such as backlog, doing, done) and cards representing individual work items
(such as tasks, features, bugs). Kanban helps teams monitor their progress, identify issues,
prioritize work, optimize resources, improve quality, reduce waste, increase efficiency,
deliver value faster, adapt to changing needs, etc.
Question # 7
| Cloud Kicks is planning to create a new Service Cloud console app for its services team to
resolve issues with delayed shipments to customers. The business analyst (BA) wrote the
user stories based on a written list of requirements provided by the manager of the services
team. Upon stakeholder review with the entire services team, many of the user stories were
rejected and the BA had to revise them.
When the BA wrote the initial user stories, what was the likely cause of the issue? | | A. The user stories focused on well-defined personas. | | B. The project team failed to discuss the user stories as a group. | | C. The acceptance criteria of the user stories were too specific. |
B. The project team failed to discuss the user stories as a group.
Explanation: The likely cause of the issue was that the project team failed to discuss the
user stories as a group before writing them. This could lead to misunderstandings, misalignment, or missing information among the stakeholders and the business analyst.
The best practice for writing user stories is to collaborate with all relevant stakeholders and
use techniques such as brainstorming, story mapping, or story splitting to elicit and
prioritize user needs. The user stories should also be validated and reviewed by all
stakeholders before finalizing them. The user stories focusing on well-defined personas is
not a likely cause of the issue because personas are useful tools to represent different
types of users and their goals, needs, and pain points. The acceptance criteria of the user
stories being too specific is not a likely cause of the issue because acceptance criteria are
statements that define how to verify that a user story is completed and meets the user’s
expectations.
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Business Analysts.
Who Should Consider This Certification?
This exam is ideal for Salesforce Administrators and
Business Analysts with hands-on experience on the platform. It validates their
ability to translate business needs into actionable Salesforce solutions.
Individuals comfortable with Salesforce
best practices and adept at project discovery, process mapping, and user story
creation are well-suited for this path. Additionally, professionals who excel
in stakeholder collaboration within project teams to ensure successful delivery
will find this certification valuable.
Key Features of the Exam
Launched in July 2022, the Salesforce Business Analyst exam
is a testament to an individuals expertise in utilizing the platform for
strategic business transformation. Salesforce recommends at least two years of
hands-on experience before attempting the exam.
The exam covers six core knowledge areas:
- Understanding
Business Needs and Challenges: This section assesses the candidates
ability to identify and analyze business problems and opportunities.
- Implementing
Business Analysis Activities: This area evaluates the candidates
proficiency in conducting requirements gathering, process mapping, and
solution design.
- Collaborating
with Stakeholders: The exam tests the candidates effectiveness in
interacting with various stakeholders, managing expectations, and
fostering collaboration throughout the project lifecycle.
- Defining
Requirements: This section focuses on the candidates ability to
translate business needs into clear, concise, and measurable user stories.
- Designing
and Validating Solutions: This area assesses the candidates skills in
designing and prototyping Salesforce solutions aligned with business
requirements.
- Managing
the Salesforce Project Lifecycle: This section evaluates the
candidates understanding of project management principles within the
context of Salesforce implementations.
Resources for Exam Preparation
For comprehensive exam preparation, the official Salesforce
Business Analyst Certification page serves as a valuable starting point: https://trailhead.salesforce.com/credentials/businessanalyst.
Additionally, the following resources provide in-depth
guidance and practice materials:
By leveraging these resources and gaining hands-on
experience, individuals can confidently prepare for the Salesforce Certified
Business Analyst Exam and step into a rewarding career as a Salesforce Business Analyst.
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FAQs of Certified-Business-Analyst Exam
What is the Certified Business Analyst Exam and overview?
The Certified Business Analyst exam assesses skills in business analysis, covering topics from requirements management to solution evaluation.
What is the Format of the Certified Business Analyst Exam?
The Certified Business Analyst exam format usually consists of multiple-choice questions, focusing on practical and theoretical aspects of business analysis.
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How Do I Register for the Certified Business Analyst Exam?
Registration can be completed through the official
certification body website, where you can select exam dates and
locations.
How is the Certified Business Analyst Different from Other Business Analysis Certifications?
This certification is recognized for its comprehensive approach, blending practical skills and theoretical knowledge distinct from other business analysis certifications.
What Career Opportunities Can I Pursue after Becoming a Certified Business Analyst?
Certified Business Analyst Certification can lead to roles such as Business Analyst, Project Manager, and Consultant, with opportunities in various industries that value business analysis skills.
What is the Renewal Process for the Certified Business Analyst Certification?
Renewal typically involves earning continuing education credits and may include a renewal fee, with details available on the certifying body website.
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Braindumps for the Certified Business Analyst exam are available on Realbraindumps.com, providing a realistic exam preparation experience.
What are the Key Exam Topics for the Certified Business Analyst?
The exam covers a range of topics including requirement analysis, enterprise analysis, solution assessment, and various business analysis techniques.
How Do I Complete the Exam Registration Process for the Certified Business Analyst?
Candidates can register for the exam through the official certifying body website, selecting available dates and locations or opting for an online proctored format. https://www.webassessor.com/salesforce
What Job Roles Can I Pursue with a Certified Business Analyst Certification?
The Certified Business Analyst certification opens doors to various roles such as Business Analyst, Data Analyst, Project Manager, and Business Consultant, across industries like finance, IT, healthcare, and government.
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The average salary for a Certified Business Analyst varies based on location, experience, and industry, typically ranging from $60,000 to $100,000 annually, with higher potential in senior or specialized positions.
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Preparation time varies but generally takes 2-6 months, depending on your background in business analysis and the intensity of your study schedule.
What is the Passing Mark for the Certified Business Analyst Exam?
The passing mark can vary; it is typically around
60-70%.
FAQs of Certified-Business-Analyst Exam
What are the key
topics covered in the Salesforce Certified-Business-Analyst Exam?
- Business Analysis Activities (25%)
- Salesforce Capabilities (25%)
- Requirements Gathering and Management (20%)
- Designing and Implementing Solutions (20%)
- Stakeholder Management and Communication (10%)
(Reference: https://trailhead.salesforce.com/credentials/businessanalyst)
- 60 Multiple-choice questions (including 5 non-scored pre-test questions)
- Time allotted: 105 minutes (including time for non-scored questions)
- Passing score: 72%
(Reference: https://medium.com/@forcedigest.com/salesforce-certified-business-analyst-exam-guide-5133fd925a24)
What level of
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Understanding Salesforce features like objects, fields,
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The ability to map business requirements to relevant
Salesforce functionalities and propose solutions is essential.
(Reference: https://focusonforce.com/salesforce-business-analyst-certification-practice-exams/)
What are some
resources available to help me prepare for the exam?
Trailhead modules and Trailmixes, Salesforce documentation,
practice exams, and RealBraindumps study guides can be beneficial.
(Reference: https://trailhead.salesforce.com/credentials/businessanalyst)
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