Question # 1
| The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new
sales process that will
be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a
user story.
What should the lead BA tell the junior BAs to include in a user story? | | A. Include the V2MOM structure | | B. Include who, What, and why | | C. Include technical details |
B. Include who, What, and why
Explanation:
The lead BA should tell the junior BAs to include who, what, and why in a user story. Who,
what, and why are the essential elements of a user story that define who is requesting a
feature or functionality (the user or persona), what they want to achieve or accomplish (the
goal or value), and why they want it (the reason or benefit). A user story should include
who, what, and why because it helps to:
Clarify the scope, functionality, and quality of the user story.
Provide a basis for testing and validating the work done.
Ensure that it meets the user’s needs and expectations The other options are
either incorrect or irrelevant. Option A is incorrect because V2MOM is a structure
that defines an organization’s vision, values, methods, obstacles, and measures,
not a user story. Option C is incorrect because technical details are not part of a
user story, but rather part of acceptance criteria or design specifications.
Question # 2
| A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to
onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why? | | A. Very detailed—It should be prescriptive for new users following an unfamiliar process. | | B. Somewhat detailed—Since the process will be repetitive, new users will learn and
remember the details. | | C. Simple—A high-level overview of the process is sufficient to show a new user
experience. |
B. Somewhat detailed—Since the process will be repetitive, new users will learn and
remember the details.
Explanation: The level of detail that the business analyst should use for the process map
and why is somewhat detailed. This is because the process map should provide enough
information to guide new users through the onboarding process, but not overwhelm them with too much detail that may be irrelevant or unnecessary. Since the process will be
repetitive, new users will learn and remember the details over time, and they can always
refer back to the process map if needed. The process map should include the main steps,
decisions, inputs, outputs, and roles involved in the onboarding process, as well as any
exceptions or variations. The process map should also use clear and consistent
terminology, symbols, and notation to ensure readability and understanding.
Question # 3
During a requirements workshop, the marketing team mentions they need help reporting on
their marketing effort return on investment (ROI). They ask for a new field on the
Opportunity object named "Customer Origin".
What should the business analyst do next? | | A. Explain to the customer that the workshop is focused on documenting requirements,
rather than solutioning, and write down their pain points. | | B. Write the user story: As a marketer, I need to track customer origin on Opportunity so
that I can report on the ROI of our marketing efforts. | | C. Ask follow-up questions to determine if standard Salesforce functionality around Leads,
Campaigns, and Opportunities could meet this need. |
C. Ask follow-up questions to determine if standard Salesforce functionality around Leads,
Campaigns, and Opportunities could meet this need.
Explanation:
When the marketing team expresses a need for a new field to track ROI, the BA should
explore existing Salesforce functionalities before customizing. Salesforce provides robust
features around Leads, Campaigns, and Opportunities that can potentially track marketing
efforts and their outcomes. By asking follow-up questions, the BA can understand the
specific requirements and assess whether these can be met with standard features, which
is often more efficient and sustainable than adding custom fields. This approach aligns with
Salesforce best practices of leveraging out-of-the-box functionality to meet business needs,
ensuring system simplicity and maintainability.
Question # 4
| Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the
acquired company into NTG’s Technological Platforms. One of its challenges is to offer a
unified customer experience while strengthening the relationship with its customers. The
business analyst (BA) has been asked to translate the business objectives and assemble
an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal? | | A. Understand business objectives, define the intention and audience, conduct user
experience research, analyze the research results, and design an improved new user
experience. | | B. Understand business objectives, define the intention and audience, lead a journey
mapping workshop, find opportunities for improvement, and update the journey map. | | C. Understand business objectives, determine company culture, evaluate processes and
user experiences, interview stakeholders, and add improvements to the integration
roadmap. |
B. Understand business objectives, define the intention and audience, lead a journey
mapping workshop, find opportunities for improvement, and update the journey map.
Explanation: This answer describes the steps involved in creating a customer journey
map, which is a tool to visualize and improve the customer experience. A customer journey
map helps to identify pain points, gaps, and opportunities for improvement in the current state, and design a future state that aligns with the business objectives and customer
needs.
Question # 5
| The VP of sales at Cloud Kicks wants to streamline the lead qualification process to
improve the team’s productivity and help them reach their target goals. A business analyst
(BA) has been assigned to the project to identify the disconnect between the sales and
marketing teams’ definitions of a qualified lead.
What should the BA focus on? | | A. Mapping historical lead data from each team and building carts to highlight similarities | | B. Evaluating the team’s skills and experiences to determine how the can better align. | | C. Scheduling an all-day collaboration workshop with both team to resolve their differences. |
C. Scheduling an all-day collaboration workshop with both team to resolve their differences.
Explanation: The business analyst should focus on scheduling an all-day collaboration
workshop with both teams to resolve their differences. This will allow the teams to come to
a common understanding of what a qualified lead is and how they can work together to
improve the lead qualification process.
Here are some additional details from Salesforce Certified Business Analyst documents
and resources that support the answer:
Mapping historical lead data from each team and building charts to highlight
similarities is not likely to be effective in resolving the disconnect between the
teams. This is because the teams may have different definitions of what a qualified
lead is, and the data may not be able to resolve these differences.
Evaluating the team’s skills and experiences to determine how they can better
align is not likely to be effective in resolving the disconnect between the teams.
This is because the teams may have different definitions of what a qualified lead
is, and the evaluation is not likely to change these definitions.
Scheduling an all-day collaboration workshop with both teams to resolve their
differences is the most likely to be effective in resolving the disconnect between
the teams. This is because the workshop will allow the teams to come to a
common understanding of what a qualified lead is and how they can work together
to improve the lead qualification process.
In conclusion, the business analyst should focus on scheduling an all-day collaboration
workshop with both teams to resolve their differences. This will allow the teams to come to a common understanding of what a qualified lead is and how they can work together to
improve the lead qualification process.
Question # 6
| Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within
the organization for improvements to the current opportunity pipeline process. One of the
stakeholders has a tendency to dominate the conversation which takes the group off topic
and interfaces with meeting the objective.
How should the business analyst collaborate with the key stakeholder's? | | A. Conduct individual interviews to gather input. | | B. Conduct a group brainstorming session to generate ideas | | C. Conduct a focus group to identify pain points. |
A. Conduct individual interviews to gather input.
Explanation: The business analyst should conduct individual interviews to gather input
from the key stakeholders. Interviews are a technique that involves asking open-ended
questions to stakeholders or users to gather information and feedback about their needs,
expectations, preferences, pain points, goals, etc. Interviews help to elicit requirements and
user stories from the key stakeholders by allowing them to express their opinions and
experiences in their own words, as well as clarifying any doubts or ambiguities. Interviews
also help to avoid the influence or dominance of one stakeholder over others, as well as
reduce the risk of groupthink or conformity.
Question # 7
| The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new
Service Cloud project with the retail division to turn on the Web-to-Case functionality. The
BA wants to better understand business processes so they can accurately scope the
project.
Which type of documentation should the BA utilize? | | A. Current state analysis | | B. Object models | | C. Use cases |
A. Current state analysis
Explanation: The type of documentation that the business analyst should utilize to better
understand business processes so they can accurately scope the project is current state
analysis. Current state analysis is a technique that involves assessing and documenting
how a business process or workflow is currently performed in an organization. Current
state analysis helps to establish a baseline for measuring the current state of performance,
identify pain points and opportunities for improvement, and align with the desired business
outcomes. Current state analysis can be done using tools such as interviews, observations,
surveys, or process maps.
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relatively new credential designed for professionals who leverage the
Salesforce platform to drive business process improvement. This article delves
into the key aspects of this exam, providing insights for aspiring Salesforce
Business Analysts.
Who Should Consider This Certification?
This exam is ideal for Salesforce Administrators and
Business Analysts with hands-on experience on the platform. It validates their
ability to translate business needs into actionable Salesforce solutions.
Individuals comfortable with Salesforce
best practices and adept at project discovery, process mapping, and user story
creation are well-suited for this path. Additionally, professionals who excel
in stakeholder collaboration within project teams to ensure successful delivery
will find this certification valuable.
Key Features of the Exam
Launched in July 2022, the Salesforce Business Analyst exam
is a testament to an individuals expertise in utilizing the platform for
strategic business transformation. Salesforce recommends at least two years of
hands-on experience before attempting the exam.
The exam covers six core knowledge areas:
- Understanding
Business Needs and Challenges: This section assesses the candidates
ability to identify and analyze business problems and opportunities.
- Implementing
Business Analysis Activities: This area evaluates the candidates
proficiency in conducting requirements gathering, process mapping, and
solution design.
- Collaborating
with Stakeholders: The exam tests the candidates effectiveness in
interacting with various stakeholders, managing expectations, and
fostering collaboration throughout the project lifecycle.
- Defining
Requirements: This section focuses on the candidates ability to
translate business needs into clear, concise, and measurable user stories.
- Designing
and Validating Solutions: This area assesses the candidates skills in
designing and prototyping Salesforce solutions aligned with business
requirements.
- Managing
the Salesforce Project Lifecycle: This section evaluates the
candidates understanding of project management principles within the
context of Salesforce implementations.
Resources for Exam Preparation
For comprehensive exam preparation, the official Salesforce
Business Analyst Certification page serves as a valuable starting point: https://trailhead.salesforce.com/credentials/businessanalyst.
Additionally, the following resources provide in-depth
guidance and practice materials:
By leveraging these resources and gaining hands-on
experience, individuals can confidently prepare for the Salesforce Certified
Business Analyst Exam and step into a rewarding career as a Salesforce Business Analyst.
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FAQs of Certified-Business-Analyst Exam
What is the Certified Business Analyst Exam and overview?
The Certified Business Analyst exam assesses skills in business analysis, covering topics from requirements management to solution evaluation.
What is the Format of the Certified Business Analyst Exam?
The Certified Business Analyst exam format usually consists of multiple-choice questions, focusing on practical and theoretical aspects of business analysis.
Where Can I Find Study Resources for the Certified Business Analyst Exam?
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questions, are available on Realbraindumps.com. You can get your desired exam dumps from here: https://www.realbraindumps.com/Certified-Business-Analyst-braindumps.html
How Do I Register for the Certified Business Analyst Exam?
Registration can be completed through the official
certification body website, where you can select exam dates and
locations.
How is the Certified Business Analyst Different from Other Business Analysis Certifications?
This certification is recognized for its comprehensive approach, blending practical skills and theoretical knowledge distinct from other business analysis certifications.
What Career Opportunities Can I Pursue after Becoming a Certified Business Analyst?
Certified Business Analyst Certification can lead to roles such as Business Analyst, Project Manager, and Consultant, with opportunities in various industries that value business analysis skills.
What is the Renewal Process for the Certified Business Analyst Certification?
Renewal typically involves earning continuing education credits and may include a renewal fee, with details available on the certifying body website.
Where Can I Access Certified Business Analyst braindumps?
Braindumps for the Certified Business Analyst exam are available on Realbraindumps.com, providing a realistic exam preparation experience.
What are the Key Exam Topics for the Certified Business Analyst?
The exam covers a range of topics including requirement analysis, enterprise analysis, solution assessment, and various business analysis techniques.
How Do I Complete the Exam Registration Process for the Certified Business Analyst?
Candidates can register for the exam through the official certifying body website, selecting available dates and locations or opting for an online proctored format. https://www.webassessor.com/salesforce
What Job Roles Can I Pursue with a Certified Business Analyst Certification?
The Certified Business Analyst certification opens doors to various roles such as Business Analyst, Data Analyst, Project Manager, and Business Consultant, across industries like finance, IT, healthcare, and government.
What is the Average Salary Range for a Certified Business Analyst?
The average salary for a Certified Business Analyst varies based on location, experience, and industry, typically ranging from $60,000 to $100,000 annually, with higher potential in senior or specialized positions.
How Much Time is Required to Prepare for the Certified Business Analyst Exam?
Preparation time varies but generally takes 2-6 months, depending on your background in business analysis and the intensity of your study schedule.
What is the Passing Mark for the Certified Business Analyst Exam?
The passing mark can vary; it is typically around
60-70%.
FAQs of Certified-Business-Analyst Exam
What are the key
topics covered in the Salesforce Certified-Business-Analyst Exam?
- Business Analysis Activities (25%)
- Salesforce Capabilities (25%)
- Requirements Gathering and Management (20%)
- Designing and Implementing Solutions (20%)
- Stakeholder Management and Communication (10%)
(Reference: https://trailhead.salesforce.com/credentials/businessanalyst)
- 60 Multiple-choice questions (including 5 non-scored pre-test questions)
- Time allotted: 105 minutes (including time for non-scored questions)
- Passing score: 72%
(Reference: https://medium.com/@forcedigest.com/salesforce-certified-business-analyst-exam-guide-5133fd925a24)
What level of
Salesforce experience is recommended for the exam?
Familiarity with the Salesforce platform
and basic understanding of its functionalities is recommended.
Are RealBraindumps
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How can I analyze my
Salesforce environment to identify opportunities and constraints?
Understanding Salesforce features like objects, fields,
relationships, workflows, and automation tools is crucial.
How can I effectively
demonstrate knowledge of Salesforce capabilities and align them with business
needs?
The ability to map business requirements to relevant
Salesforce functionalities and propose solutions is essential.
(Reference: https://focusonforce.com/salesforce-business-analyst-certification-practice-exams/)
What are some
resources available to help me prepare for the exam?
Trailhead modules and Trailmixes, Salesforce documentation,
practice exams, and RealBraindumps study guides can be beneficial.
(Reference: https://trailhead.salesforce.com/credentials/businessanalyst)
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RealBraindumps offers comprehensive study materials,
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What makes
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RealBraindumps materials are based on the latest exam format
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RealBraindumps packages may include access to live chat with
experts where you can connect with Salesforce experts for support.
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