Question # 1
| While working on a new Sales Cloud feature request for the sales team at Northern Trail
Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on
the service team. The sales director assures the BA that the impact to service would be
minimal.
Which step should the BA take next? | | A. Review the effort and impacts with the service team, and work to align requirements
across the teams. | | B. Continue with the effort as defined by sales and add a backlog item to review the service
impacts in the future. | | C. Prioritize the effort as defined by sales and ask the director to review any service
impacts. |
A. Review the effort and impacts with the service team, and work to align requirements
across the teams.
Question # 2
| Universal Containers has asked a business analyst (BA) to create a process map indicating
how it is using Marketing Cloud to manage its campaigns. In a process map that uses
Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean? | | A. The customer should be responsible. | | B. The customer should be informed. | | C. The customer should be consulted. |
C. The customer should be consulted.
Explanation: This answer explains that an activity box marked “C Customer” means that
the customer should be consulted. In a process map that uses Universal Process Notation
(UPN), an activity box is a symbol that represents a task or an action that is performed in a
business process. An activity box can be marked with a letter to indicate the role or the
resource that is responsible for performing the task or action. The letter C stands for
consult, which means that the resource should be asked for input or advice before or
during the task or action.
Question # 3
| The project manager for Universal Container tells the business analyst (BA) that the
developers on the team are having trouble understanding what to build because the
acceptance criteria for the Sales Cloud user stories are confusing.
How should the BA respond to the feedback effectively? | | A. Recommend additional training resources | | B. Ask for specific examples to review. | | C. Confirm that best practices are being followed |
B. Ask for specific examples to review.
Explanation: This answer states that asking for specific examples to review is how the BA
should respond to feedback from UC’s project manager who tells the BA that the
developers on the team are having trouble understanding what to build because the
acceptance criteria for the Sales Cloud user stories are confusing. Asking for specific
examples to review means that the BA requests the project manager or the developers to
provide concrete instances or scenarios of where and how the acceptance criteria for the
Sales Cloud user stories are confusing, such as ambiguous, inconsistent, or incomplete
acceptance criteria. Asking for specific examples to review is how the BA should respond
to feedback from UC’s project manager because it helps the BA to clarify and verify the
feedback, and to revise and update the acceptance criteria accordingly.
Question # 4
| Universal Containers is in the discovery phase of a new Service Cloud project. The lead
business analyst (BA) review user stories written by junior Bas. The lead BA discovers
these user stories are missing details, as how case routing should work. The lead BA asks
the junior Bas to make revisions based on the intended audience for the user stories.
| | A. End user and development team | | B. Development and QA teams | | C. Business user and QA team |
B. Development and QA teams
Explanation:
This answer states that development and QA teams are the intended audience for the user
stories written by junior BAs for developing a solution to help UC track and analyze its
carbon emission in an effort to meet its new initiatives. Development team is a group of
people who are responsible for building, testing, and deploying the solution based on the
user stories. QA team is a group of people who are responsible for verifying, validating, and
ensuring the quality of the solution based on the user stories. Development and QA teams
are the intended audience for the user stories because they need to understand what to
build and how to test the solution, and they need to provide feedback or clarification on the
user stories.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analystquick-look/use-user-stories-to-capture-requirements
Question # 5
| The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation. Which characteristics make a user story successful?
| A. Clean Direct, Concise, Cross Functional, Configurable
| B. Actionable., Concise, Testable, Solution-oriented, Defined
| C. Independent, Negotiable, Valuable, Estimable. Small, Testable
|
C. Independent, Negotiable, Valuable, Estimable. Small, Testable
Explanation:
These are the characteristics that make a user story successful, according to the INVEST acronym. A user story should be independent of other user stories, negotiable in terms of scope and details, valuable to the user or customer, estimable in terms of effort and time, small enough to fit in a sprint or iteration, and testable with clear acceptance criteria.
References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/learn-about-user-stories
Question # 6
One retail location of Cloud Kicks has been getting complaints from shoppers about being
unable to find items in the store. The general manager has asked IT to configure tablets for
the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
• Tablets running the Salesforce mobile app must allow users to access store inventory
records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement? | | A. As a sales clerk, I want to see item availability and locations to help customers find
items. | | B. As a general manager, I want sales clerks to have tablets so they can help customers
find items. | | C. As a customer, I want sales clerks to have access to item availability to help them find
items. |
A. As a sales clerk, I want to see item availability and locations to help customers find
items.
Explanation: The user story that the business analyst should write to describe the
functional requirement is:
As a sales clerk, I want to see item availability and locations to help customers find
items.
This user story follows the standard format of “As a , I want so that
”. The role is “sales clerk”, the goal is “to see item availability and locations”, and
the reason is “to help customers find items”. This user story is concise, focused, and
valuable to the user and the customer. It does not specify how the goal will be achieved or
implemented, which will be defined later in the acceptance criteria or design phase.
Question # 7
| As a part of discovery, the business analyst (BA) at Universal Containers is trying to
understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems
in a Salesforce implementation? | | A. Salesforce Optimizer | | B. Setup Audit Trail | | C. Reports and Dashboards |
A. Salesforce Optimizer
Explanation: The tool that the business analyst should use to help uncover any technical constraints or potential problems in a Salesforce implementation is Salesforce Optimizer. Salesforce Optimizer is a feature that analyzes a Salesforce org and provides recommendations for improving its performance, security, usability, and maintenance. It
can help the business analyst identify any issues or risks in a Salesforce implementation
such as unused features or components, complex configurations or customizations, low
adoption rates or user satisfaction scores, etc. Setup Audit Trail is a tool that monitors and
logs changes made by administrators in Setup. It can help the business analyst track who
made what changes and when, but not uncover any technical constraints or potential
problems in a Salesforce implementation. Reports and Dashboards are tools that display
data or metrics in visual formats such as charts or tables.
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relatively new credential designed for professionals who leverage the
Salesforce platform to drive business process improvement. This article delves
into the key aspects of this exam, providing insights for aspiring Salesforce
Business Analysts.
Who Should Consider This Certification?
This exam is ideal for Salesforce Administrators and
Business Analysts with hands-on experience on the platform. It validates their
ability to translate business needs into actionable Salesforce solutions.
Individuals comfortable with Salesforce
best practices and adept at project discovery, process mapping, and user story
creation are well-suited for this path. Additionally, professionals who excel
in stakeholder collaboration within project teams to ensure successful delivery
will find this certification valuable.
Key Features of the Exam
Launched in July 2022, the Salesforce Business Analyst exam
is a testament to an individuals expertise in utilizing the platform for
strategic business transformation. Salesforce recommends at least two years of
hands-on experience before attempting the exam.
The exam covers six core knowledge areas:
- Understanding
Business Needs and Challenges: This section assesses the candidates
ability to identify and analyze business problems and opportunities.
- Implementing
Business Analysis Activities: This area evaluates the candidates
proficiency in conducting requirements gathering, process mapping, and
solution design.
- Collaborating
with Stakeholders: The exam tests the candidates effectiveness in
interacting with various stakeholders, managing expectations, and
fostering collaboration throughout the project lifecycle.
- Defining
Requirements: This section focuses on the candidates ability to
translate business needs into clear, concise, and measurable user stories.
- Designing
and Validating Solutions: This area assesses the candidates skills in
designing and prototyping Salesforce solutions aligned with business
requirements.
- Managing
the Salesforce Project Lifecycle: This section evaluates the
candidates understanding of project management principles within the
context of Salesforce implementations.
Resources for Exam Preparation
For comprehensive exam preparation, the official Salesforce
Business Analyst Certification page serves as a valuable starting point: https://trailhead.salesforce.com/credentials/businessanalyst.
Additionally, the following resources provide in-depth
guidance and practice materials:
By leveraging these resources and gaining hands-on
experience, individuals can confidently prepare for the Salesforce Certified
Business Analyst Exam and step into a rewarding career as a Salesforce Business Analyst.
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FAQs of Certified-Business-Analyst Exam
What is the Certified Business Analyst Exam and overview?
The Certified Business Analyst exam assesses skills in business analysis, covering topics from requirements management to solution evaluation.
What is the Format of the Certified Business Analyst Exam?
The Certified Business Analyst exam format usually consists of multiple-choice questions, focusing on practical and theoretical aspects of business analysis.
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How Do I Register for the Certified Business Analyst Exam?
Registration can be completed through the official
certification body website, where you can select exam dates and
locations.
How is the Certified Business Analyst Different from Other Business Analysis Certifications?
This certification is recognized for its comprehensive approach, blending practical skills and theoretical knowledge distinct from other business analysis certifications.
What Career Opportunities Can I Pursue after Becoming a Certified Business Analyst?
Certified Business Analyst Certification can lead to roles such as Business Analyst, Project Manager, and Consultant, with opportunities in various industries that value business analysis skills.
What is the Renewal Process for the Certified Business Analyst Certification?
Renewal typically involves earning continuing education credits and may include a renewal fee, with details available on the certifying body website.
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What are the Key Exam Topics for the Certified Business Analyst?
The exam covers a range of topics including requirement analysis, enterprise analysis, solution assessment, and various business analysis techniques.
How Do I Complete the Exam Registration Process for the Certified Business Analyst?
Candidates can register for the exam through the official certifying body website, selecting available dates and locations or opting for an online proctored format. https://www.webassessor.com/salesforce
What Job Roles Can I Pursue with a Certified Business Analyst Certification?
The Certified Business Analyst certification opens doors to various roles such as Business Analyst, Data Analyst, Project Manager, and Business Consultant, across industries like finance, IT, healthcare, and government.
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The average salary for a Certified Business Analyst varies based on location, experience, and industry, typically ranging from $60,000 to $100,000 annually, with higher potential in senior or specialized positions.
How Much Time is Required to Prepare for the Certified Business Analyst Exam?
Preparation time varies but generally takes 2-6 months, depending on your background in business analysis and the intensity of your study schedule.
What is the Passing Mark for the Certified Business Analyst Exam?
The passing mark can vary; it is typically around
60-70%.
FAQs of Certified-Business-Analyst Exam
What are the key
topics covered in the Salesforce Certified-Business-Analyst Exam?
- Business Analysis Activities (25%)
- Salesforce Capabilities (25%)
- Requirements Gathering and Management (20%)
- Designing and Implementing Solutions (20%)
- Stakeholder Management and Communication (10%)
(Reference: https://trailhead.salesforce.com/credentials/businessanalyst)
- 60 Multiple-choice questions (including 5 non-scored pre-test questions)
- Time allotted: 105 minutes (including time for non-scored questions)
- Passing score: 72%
(Reference: https://medium.com/@forcedigest.com/salesforce-certified-business-analyst-exam-guide-5133fd925a24)
What level of
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Understanding Salesforce features like objects, fields,
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needs?
The ability to map business requirements to relevant
Salesforce functionalities and propose solutions is essential.
(Reference: https://focusonforce.com/salesforce-business-analyst-certification-practice-exams/)
What are some
resources available to help me prepare for the exam?
Trailhead modules and Trailmixes, Salesforce documentation,
practice exams, and RealBraindumps study guides can be beneficial.
(Reference: https://trailhead.salesforce.com/credentials/businessanalyst)
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