Question # 1
| Universal Containers wants the ability to fill out a survey based on customer feedback. The
team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal? | | A. Prototyping | | B. Brainstorming | | C. Observation |
A. Prototyping
Explanation: This answer recommends prototyping as an elicitation technique to help the
team meet its goal of filling out a survey based on customer feedback. Prototyping is a technique that involves creating a mockup or a sample of a solution to demonstrate how it
will look and function. Prototyping can help the BA validate requirements, solicit feedback,
and refine the design of the solution.
Question # 2
| Cloud Kicks uses declarative change set development to deliver its Salesforce
customizations. The business analyst (BA) works with the technical leas on the project to
track changes that require manual migration. Which resources should the BA use to determine which changes must be made manually
in each environment? | | A. Metadata coverage report | | B. Object Schema Builder | | C. Setup Audit Trail |
A. Metadata coverage report
Explanation: The business analyst should use the metadata coverage report to determine
which changes must be made manually in each environment. The metadata coverage
report is a tool that shows which metadata types and components are supported in different
development models and tools, such as change sets, Metadata API, Salesforce CLI, etc.
The business analyst should use the metadata coverage report to identify which changes
can be deployed automatically using declarative change sets and which changes must be
made manually using other tools or methods. The object schema builder is not a resource
to determine which changes must be made manually in each environment. The object
schema builder is a tool that lets you create and modify custom objects and fields using a
graphical interface. It does not show which metadata types and components are supported
in different development models and tools. The setup audit trail is not a resource to
determine which changes must be made manually in each environment. The setup audit
trail is a tool that tracks the recent setup changes that you and other admins have made to
your org. It does not show which metadata types and components are supported in
different development models and tools.
Question # 3
| A business analyst (BA) has been assigned to a new project with Universal Containers.
The program manager has shared a variety of documents with the BA prior to the project
kickoff.
Which document will help the BA understand the project's goals, stakeholders,
background, and scope? | | A. System Requirements Specification (SRS) | | B. Statement of Work (SOW) | | C. Master Service Agreement (MSA) |
B. Statement of Work (SOW)
Explanation:
The Statement of Work (SOW) provides the BA with an overview of the project’s
objectives, scope, and stakeholders:
Project Goals and Scope: The SOW typically outlines the purpose of the project,
high-level deliverables, and boundaries.
Stakeholder Identification: It identifies key players and their roles, ensuring the BA
understands the parties involved.
Background Information: The SOW includes contextual details about the business
problem or opportunity driving the project, aiding in effective discovery.
Salesforce documentation emphasizes the importance of the SOW as a foundational
document for project alignment.
Question # 4
| Up to how many Profiles can a User have? | | A. Up to 3 | | B. The Administrator can have up to 3, normal users only 1. | | C. As many as required | | D. Only 1 |
D. Only 1
Explanation: A User can have only 1 Profile in Salesforce. A Profile defines the
permissions and access settings for a User. A User cannot have multiple Profiles or switch
between them. A User can have multiple Permission Sets, which are additional sets of
permissions that can be assigned to a User on top of their Profile.
Question # 5
| Cloud Kicks has assembled a new product team to launch a brand ambassador partner
portal in Experience Cloud. The team is debating various ways to document the
requirements. The business analyst recommends writing user stories within the Agile
methodology.
What is the benefit of creating user stories when documenting project requirements? | | A. User stories provide specific details about a product early in the development lifecycle | | B. User stones decrease the need for collaboration within a product team throughout the
project. | | C. User stones translate requirements in a way that shows a product's value to the end
user. |
C. User stones translate requirements in a way that shows a product's value to the end
user.
Explanation: User stories are short descriptions of a feature or functionality from the
perspective of an end user. They follow the format “As a , I want , so that
”. The who is the user role or persona who will benefit from the feature or
functionality. The what is the feature or functionality that the user wants or needs. The why
is the benefit or value that the user will get from the feature or functionality. User stories
help translate requirements in a way that shows a product’s value to the end user and
helps prioritize and validate them. User stories do not provide specific details about a
product early in the development lifecycle because they are usually high-level and
flexible. User stories do not decrease the need for collaboration within a product team
throughout the project because they require constant communication and feedback among
stakeholders, developers, and testers.
Question # 6
| The product owner at Cloud Kicks wants to know which user stories fail user acceptance
testing (UAT) and the potential impact on other successful use stories. Currently, user
stories are stored in a shared spreadsheet.
What should a business analyst recommend to ensure UAT result are document security. | | A. Give all stakeholder the ability to edit the shared spreadsheet | | B. Ask each tester to admit share spreadsheet | | C. Enable history y in the shared spreadsheet |
C. Enable history y in the shared spreadsheet
Explanation:
This answer states that enabling history in the shared spreadsheet is what the BA should
recommend to ensure UAT results are documented securely after receiving verbal
acceptance of all user stories by the product owner for developing a new Commerce Cloud
implementation at CK. History is a feature that allows users to view, restore, or compare
previous versions of a document or a file. Enabling history in the shared spreadsheet
means that the BA turns on this feature in the spreadsheet where user stories are stored,
such as Google Sheets, Microsoft Excel, etc. Enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely because
it helps the BA to track and record who made what changes to user stories and when, and
to prevent or recover any accidental or unauthorized changes to user stories.
Question # 7
| Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received
from the service team The NTO Salesforce team was alerted Chat the current routing
process is preventing cases from reacting the correct service team without manual
intervention.
Which action should the business analyst take to best understand and document the and
recommend a future state? | | A. Organize a brainstorming session with service team leadership. | | B. Engage in a live process modeling exercise with the service team. | | C. Review individual surveys and questionnaires from the service team. |
B. Engage in a live process modeling exercise with the service team.
Explanation: This answer states that engaging in a live process modeling exercise with
the service team is what the BA should do to best understand and document the current
state and recommend a future state for addressing a recent group of complaints from UC’s
service team about automated case assignments in Service Cloud. A live process modeling
exercise is an activity where the BA works with the service team members to create and
validate a visual representation of how they perform their tasks or activities related to case
assignments in Service Cloud. A live process modeling exercise can help the BA to best
understand and document the current state by capturing and verifying the inputs, outputs,
steps, decisions, roles, etc. of case assignments in Service Cloud from different
perspectives and sources of information. A live process modeling exercise can also help
the BA to recommend a future state by identifying and prioritizing the gaps or issues in
case assignments in Service Cloud, and by proposing and evaluating possible
improvements or solutions for them.
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relatively new credential designed for professionals who leverage the
Salesforce platform to drive business process improvement. This article delves
into the key aspects of this exam, providing insights for aspiring Salesforce
Business Analysts.
Who Should Consider This Certification?
This exam is ideal for Salesforce Administrators and
Business Analysts with hands-on experience on the platform. It validates their
ability to translate business needs into actionable Salesforce solutions.
Individuals comfortable with Salesforce
best practices and adept at project discovery, process mapping, and user story
creation are well-suited for this path. Additionally, professionals who excel
in stakeholder collaboration within project teams to ensure successful delivery
will find this certification valuable.
Key Features of the Exam
Launched in July 2022, the Salesforce Business Analyst exam
is a testament to an individuals expertise in utilizing the platform for
strategic business transformation. Salesforce recommends at least two years of
hands-on experience before attempting the exam.
The exam covers six core knowledge areas:
- Understanding
Business Needs and Challenges: This section assesses the candidates
ability to identify and analyze business problems and opportunities.
- Implementing
Business Analysis Activities: This area evaluates the candidates
proficiency in conducting requirements gathering, process mapping, and
solution design.
- Collaborating
with Stakeholders: The exam tests the candidates effectiveness in
interacting with various stakeholders, managing expectations, and
fostering collaboration throughout the project lifecycle.
- Defining
Requirements: This section focuses on the candidates ability to
translate business needs into clear, concise, and measurable user stories.
- Designing
and Validating Solutions: This area assesses the candidates skills in
designing and prototyping Salesforce solutions aligned with business
requirements.
- Managing
the Salesforce Project Lifecycle: This section evaluates the
candidates understanding of project management principles within the
context of Salesforce implementations.
Resources for Exam Preparation
For comprehensive exam preparation, the official Salesforce
Business Analyst Certification page serves as a valuable starting point: https://trailhead.salesforce.com/credentials/businessanalyst.
Additionally, the following resources provide in-depth
guidance and practice materials:
By leveraging these resources and gaining hands-on
experience, individuals can confidently prepare for the Salesforce Certified
Business Analyst Exam and step into a rewarding career as a Salesforce Business Analyst.
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FAQs of Certified-Business-Analyst Exam
What is the Certified Business Analyst Exam and overview?
The Certified Business Analyst exam assesses skills in business analysis, covering topics from requirements management to solution evaluation.
What is the Format of the Certified Business Analyst Exam?
The Certified Business Analyst exam format usually consists of multiple-choice questions, focusing on practical and theoretical aspects of business analysis.
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How Do I Register for the Certified Business Analyst Exam?
Registration can be completed through the official
certification body website, where you can select exam dates and
locations.
How is the Certified Business Analyst Different from Other Business Analysis Certifications?
This certification is recognized for its comprehensive approach, blending practical skills and theoretical knowledge distinct from other business analysis certifications.
What Career Opportunities Can I Pursue after Becoming a Certified Business Analyst?
Certified Business Analyst Certification can lead to roles such as Business Analyst, Project Manager, and Consultant, with opportunities in various industries that value business analysis skills.
What is the Renewal Process for the Certified Business Analyst Certification?
Renewal typically involves earning continuing education credits and may include a renewal fee, with details available on the certifying body website.
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Braindumps for the Certified Business Analyst exam are available on Realbraindumps.com, providing a realistic exam preparation experience.
What are the Key Exam Topics for the Certified Business Analyst?
The exam covers a range of topics including requirement analysis, enterprise analysis, solution assessment, and various business analysis techniques.
How Do I Complete the Exam Registration Process for the Certified Business Analyst?
Candidates can register for the exam through the official certifying body website, selecting available dates and locations or opting for an online proctored format. https://www.webassessor.com/salesforce
What Job Roles Can I Pursue with a Certified Business Analyst Certification?
The Certified Business Analyst certification opens doors to various roles such as Business Analyst, Data Analyst, Project Manager, and Business Consultant, across industries like finance, IT, healthcare, and government.
What is the Average Salary Range for a Certified Business Analyst?
The average salary for a Certified Business Analyst varies based on location, experience, and industry, typically ranging from $60,000 to $100,000 annually, with higher potential in senior or specialized positions.
How Much Time is Required to Prepare for the Certified Business Analyst Exam?
Preparation time varies but generally takes 2-6 months, depending on your background in business analysis and the intensity of your study schedule.
What is the Passing Mark for the Certified Business Analyst Exam?
The passing mark can vary; it is typically around
60-70%.
FAQs of Certified-Business-Analyst Exam
What are the key
topics covered in the Salesforce Certified-Business-Analyst Exam?
- Business Analysis Activities (25%)
- Salesforce Capabilities (25%)
- Requirements Gathering and Management (20%)
- Designing and Implementing Solutions (20%)
- Stakeholder Management and Communication (10%)
(Reference: https://trailhead.salesforce.com/credentials/businessanalyst)
- 60 Multiple-choice questions (including 5 non-scored pre-test questions)
- Time allotted: 105 minutes (including time for non-scored questions)
- Passing score: 72%
(Reference: https://medium.com/@forcedigest.com/salesforce-certified-business-analyst-exam-guide-5133fd925a24)
What level of
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Familiarity with the Salesforce platform
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How can I analyze my
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Understanding Salesforce features like objects, fields,
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How can I effectively
demonstrate knowledge of Salesforce capabilities and align them with business
needs?
The ability to map business requirements to relevant
Salesforce functionalities and propose solutions is essential.
(Reference: https://focusonforce.com/salesforce-business-analyst-certification-practice-exams/)
What are some
resources available to help me prepare for the exam?
Trailhead modules and Trailmixes, Salesforce documentation,
practice exams, and RealBraindumps study guides can be beneficial.
(Reference: https://trailhead.salesforce.com/credentials/businessanalyst)
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RealBraindumps packages may include access to live chat with
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