Question # 1
| Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device, what do you recommend? | | A. Navigate to the community URL and append /manage/one.app and you will be able login to the mobile community management site | | B. Wendy should access Community Manager and Community Builder via a Desktop browser only | | C. Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community | | D. Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher |
B. Wendy should access Community Manager and Community Builder via a Desktop browser only
Question # 2
| Your team has drafted and published Knowledge Articles for the Customer Community butthey are not visible to external users. What is one reason why this may be the case? | | A. Knowledge Articles for Communities is not enabled | | B. View Knowledge Articles has not been checked on the Community Profile | | C. Knowledge Articles for Customers is not enabled | | D. Customer sharing has not been checked on the Knowledge Article | | E. The Articles are being viewed on unsupported mobile devices |
D. Customer sharing has not been checked on the Knowledge Article
Question # 3
Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-level capabilities for UC Partners are:
- Partner users should only see Accounts and Cases that they have access to
- A Partner user must be able to create Cases for all Accounts in their account hierarchy,
regardless of whether they are a parent or child Account
- Partner users myst be able to collaborate within the private Groups of which they are members
What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers
| | A. Use Apex managed sharing on the Account and Case Object | | B. Set External User Organisation-wide Defaults to Private on the Account and Case Object | | C. Configure an Owner-based Sharing Rule on the Account and Case Object | | D. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object |
A. Use Apex managed sharing on the Account and Case Object
B. Set External User Organisation-wide Defaults to Private on the Account and Case Object
Question # 4
| Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.
What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers. | | A. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish. | | B. Edit the Account record detail page, remove the components NOT needed, and publish. | | C. Make a copy of the Account detail object, remove the components NOT needed, and publish | | D. Create a standard page, add the Account record detail component, and publish. |
A. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.
Question # 5
| The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use? | | A. Data Categories | | B. Topics | | C. Chatter Groups | | D. Article Groups | | E. Knowledge Groups |
B. Topics
Question # 6
| Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.
In which two ways should this be set up? Choose 2 answers. | | A. In the Community Workspaces, target all Recommendations to a new Audience Type. | | B. In Community Builder, add the Featured Recommendations Component to the page. | | C. In the Community Workspaces, create the Recommendation. | | D. In the Community Workspaces, add a new Custom Recommendations Channel. | | E. In Community Builder, add theRecommendations Component to the page. |
C. In the Community Workspaces, create the Recommendation.
E. In Community Builder, add theRecommendations Component to the page.
Question # 7
| Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support andadditional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features? | | A. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox | | B. Build a new Community with required features after testing in a Sandbox and deactivate the existing Community | | C. Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers. | | D. Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers. |
A. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox
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