Question # 1
AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to
remove the primary Account from a Contact but is unable to do so. The administrator has
already
updated the page layout to no longer require an Account.
What could be the issue? | | A. Private Contacts need to be enabled in Setup. | | B. A primary Account relationship is required on a Contact regardless of the page layout
settings. | | C. The Contact has indirect relationships to other Accounts. | | D. The Account Contact relationship record needs to be deleted first in order to
disassociate the Contact from the Account. |
B. A primary Account relationship is required on a Contact regardless of the page layout
settings.
Explanation:
A primary account relationship is a feature that allows you to link a contact to a single
account as its primary account. A primary account relationship is required on a contact
regardless of the page layout settings or the contact to multiple accounts feature. This
means that you cannot remove the primary account from a contact, but you can change it
to another account. You can also add secondary accounts to a contact if you have enabled
the contact to multiple accounts feature.
Question # 2
AW Computing sells a variety of software programs for Its customers to choose from.
Management wants to ensure that the customer automatically receives phone support
when they purchase photo editing. software.
how should an administrator meet these retirements? | | A. Add an entitlement template to the pressure conduct for phone support. | | B. Include a milestone to the product with a term of 365 days for phone support. | | C. Configure a flow to create a milestone co the asset upon purchase. | | D. Create a flow to attach an entitlement to the asset upon purchase. |
D. Create a flow to attach an entitlement to the asset upon purchase.
Explanation:
An entitlement is a record that represents a customer’s right to receive support or service
based on the terms of a contract or agreement. An asset is a record that represents a
product that a customer has purchased. To automatically provide phone support to
customers who purchase photo editing software, the administrator can create a flow that
attaches an entitlement to the asset upon purchase. The entitlement can have a term of
365 days and a service contract that specifies the phone support details.
Question # 3
Select power users want the ability to make configuration changes to a specific custom
object.
What tool should the administrator assign to the power users to enable this? | | A. View Setup and Configuration | | B. Delegated Administration | | C. Sharing Rule | | D. Modify All Data |
B. Delegated Administration
Explanation:
Delegated Administration is a feature that allows administrators to delegate some
administrative tasks to other users without giving them full access to Setup. Delegated
administrators can manage users and assign permissions for specific custom objects, tabs,
apps, and fields. This can help reduce the workload of the system administrator and
empower power users to make configuration changes to a specific custom object
Question # 4
Cloud Kicks needs to track government-issued identification numbers for its customers. The security team requires that the identification number cannot changed by users and
must be masked when displayed, except the last two digits.
Which two recommended configurators should administrator create? Choose 2 answers | | A. Use a field with Classic Encryption. | | B. Enable Shield Platform Encryption. | | C. Configure a Field Encryption Policy | | D. SetRead-Only Field-Level Security in the user Profile |
B. Enable Shield Platform Encryption.
C. Configure a Field Encryption Policy
Question # 5
On the Contact record, if a contact has the value of 'CEO‘ in the Title field, the
administrator wants to require the users to also put a phone number in the Phone field.
What formula should the administrator put in the Error Condition Formula of a validation
rule to enable this? | | A. Title = 'CEO' && NOT(ISBLANK(Phone)) | | B. Title <> 'CEO' && NOT(ISBLANK(Phone)) | | C. Title = 'CEO' && ISBLANK(Phone) | | D. Title <> 'CEO' && ISBLANK(Phone) |
C. Title = 'CEO' && ISBLANK(Phone)
Explanation: The error condition formula of a validation rule should return TRUE when the
validation rule should fire and display an error message. In this case, the validation rule
should fire when the Title field has the value of ‘CEO’ and the Phone field is blank. The
formula Title = ‘CEO’ && ISBLANK(Phone) returns TRUE when both conditions are met,
and FALSE otherwise.
Question # 6
The finance director at Cloud Kicks asks the administrator for an exception report that
shows all B2C accounts that are missing the credit card number. The credit card number is
a classic encrypted field.
What action should the administrator take to meet this requirement? | | A. Add 'View Encrypted Fields' to a permission set assigned to Finance and system
administrators and a summary report filtered by credit card number. | | B. Unmask the encrypted credit card number field to make it available and add a custom
filter to a report where credit card number is blank. | | C. Build a custom checkbox called Has Credit Card' that Finance checks when a credit
card is recorded and a tabular report filtered on the checkbox equal to false. | | D. Create a summary report that includes a cross-filter to the Account object with a subfilter
for credit card number equal to null. |
D. Create a summary report that includes a cross-filter to the Account object with a subfilter
for credit card number equal to null.
Explanation:
A summary report with a cross-filter is a type of report that allows you to summarize data
by grouping rows and columns and applying filters based on related objects and fields. A
cross-filter is a filter that lets you include or exclude records in your report based on related
objects and their fields. In this case, you can create a summary report that includes a
cross-filter to the Account object with a sub-filter for credit card number equal to null. This
will show you all B2C accounts that are missing the credit card number, regardless of
whether it is encrypted or not.
Question # 7
Universal Containers' support team wants to use Salesforce Knowledge to allow customers
and the support team to have access to the product documentation. There are many
different types of documentation with usage across the globe.
What feature should the administrator configure? | | A. Enable the Case Feed. | | B. Create article types. | | C. Define data categories and visibility. | | D. Setup record types and page layouts. |
C. Define data categories and visibility.
Explanation:
Data categories and visibility are features that allow you to organize and control access to
your Salesforce Knowledge articles based on different topics or criteria. Data categories
are logical groupings of articles that reflect your business needs and processes. You can
create a data category group and assign it to one or more article types, and then create
data categories and subcategories within that group. Data category visibility is a setting that
determines which data categories users can access based on their profiles or permission
sets. You can use data categories and visibility to provide relevant and appropriate product
documentation to your customers and support team.
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