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New ACSS-7492 7492X Exam Practice Questions

Total 83 Questions

Last Updated On: 22-Nov-2024

Question # 1

A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T> with vector 102, and Allow VDN Override Is set to no. Which VDN would be used for BSR Available Agent Strategy?
A. VDN 6026
B. VDN 6025
C. VDN 6024
D. VDN 6023

VDN 6023

Question # 2

A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city. Which type of installation should you use when installing a remote Call Center Elite instance?
A. Use quick installation of all components
B. Use manual installation of all components
C. Use manual installation of a few components
D. It does not matter which installation method you choose

Use manual installation of a few components

Question # 3

Refer to the exhibit. A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents. What would be the reason for this?
A. VDN Override on VDN 7202 is set to no
B. VDN Override on VDN 7201 is set to yes
C. The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease
D. No agents are staffed in skill 1

VDN Override on VDN 7202 is set to no

Question # 4

Which three statements about LAI requirements aretrue? (Choose three.)
A. Intelligently route calls among the call centers to achieve a better ACD load balance.
B. The receiving switchis able to accept or deny interflowed calls sent by the sending switch.
C. The routing of an incoming call to an external switch must beanswered at the originating switch.
D. Look-Ahead Interflow (LAI) improves call-handling capabilityand agent productivity for callcenters with multiple locations.
E. It Is able to use the adjust-by vector command to better manage EWT.

Intelligently route calls among the call centers to achieve a better ACD load balance.

The receiving switchis able to accept or deny interflowed calls sent by the sending switch.

The routing of an incoming call to an external switch must beanswered at the originating switch.

Question # 5

Refer to the exhibit. Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
A. The call will be routes to 2048
B. The call will queue to skill 1
C. The call will be disconnected
D. The call will be routed to 2049

The call will be disconnected

Question # 6

You are having problems with Avaya Aura® Call Center Elite Multichannel and you are considering a work around. In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?
A. D4 – define escape points
B. D2 – describe the problem
C. D1 – establish a team
D. D3 – develop interim containment actions
E. D5 – choose corrective actions

D3 – develop interim containment actions

Question # 7

Which two vector variable types are strictly global in scope? (Choose two.)
A. stepcnt
B. dow
C. value
D. ani
E. collect

value

collect

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