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New ACDS-3381 33810X Exam Practice Questions

Total 48 Questions

Last Updated On: 20-Nov-2024

Question # 1

A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?
A. Email and Web Communication
B. Microsoft Lync Integration
C. Avaya Presence Service
D. AACC High Availability

Avaya Presence Service

Question # 2

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
A. Engagement Assistant
B. Presence Service
C. Microsoft Lync
D. Avaya Multimedia Messaging

Presence Service

Question # 3

Which Avaya Call Recorder provides Active Parallel Redundancy as option?
A. Avaya Enhanced Contact Recording
B. Avaya Contact Recording
C. Avaya Contact Recording Advanced
D. Avaya Basic Contact Recording

Avaya Contact Recording Advanced

Question # 4

The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?
A. IP address
B. MAC address
C. Host ID
D. Customer name

Customer name

Question # 5

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience. Which two agent interfaces are supported with AACC Release 7.1? (Choose two)
A. Avaya IX™ Workplace
B. Avaya Agent Desktop a
C. Avaya IX™ Workspaces
D. Avaya one-X® Agent Desktop

Avaya Agent Desktop a

Avaya IX™ Workspaces

Question # 6

The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?
A. MAC Address
B. Host ID
C. IP Address
D. Customer name

MAC Address

Question # 7

AACC interoperates with which two different Avaya applications? (Choose two.)
A. Avaya Work Force Optimization Select
B. Interaction Center
C. Proactive Outreach Manager
D. Call Back Automated

Proactive Outreach Manager

Call Back Automated

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